Capillary Technologies

13/02/2026

Sometimes, all a relationship needs is the right match.
Happy Valentine’s Day in advance from the cupid behind lasting loyalty. 😉 ❤️

11/02/2026

Save your spot to step into the room where loyalty gets rethought, not repackaged. 💡

Captivate 2026 is where AI meets real-world loyalty ex*****on, with customer showcases, practical GenAI strategies, and frameworks you can actually take back and apply. Expect big keynotes, sharp sessions, and a networking experience that feels like comparing notes with the people building what’s next.

If loyalty, CX, or customer engagement is on your 2026 agenda, this is the room you’ll want to be in. 👇

Register for Captivate here: https://www.capillarytech.com/captivate/

And stay tuned for more updates!

04/02/2026

We’re glad to be hosting a breakfast roundtable in Manila with the Philippine Retailers Association, bringing together retail leaders under one roof to shape conversations around “The State of Consumer and Retail 2026” in the Philippines. 💡

J. Donald Smith, Capillary’s Global Chief Consulting Officer, will shed light on the pressing challenge in the loyalty space: how brands move beyond points to build an emotional connection with their customers, drawing on his experience working with global brands, real-world perspectives, and customer stories.

He will be joined by our other loyalty leaders from the market - Santosh Reddy Nigudagi, Daisy Zuñiga-De Leon, and Shubh Kant Kalsi.

22/01/2026

Manifesting, but make it loyalty. ✨

This is a glimpse into our 2026 vision board at Capillary Technologies — a peek into what we’re dreaming up, building toward, and quietly obsessing over right now. 😉

✅ AI-first loyalty.
✅ Thriving teams.
✅ Happier customers.
✅ Bigger impact.
✅ Industry-shaping moments (yes, Captivate 2026 👀).

Some “we’re definitely making this happen” energy. 🎉

21/01/2026

The wait is over. The spotlight is on. Captivate is back — bigger, bolder, and built for what loyalty becomes next. 🎉

We’re excited to announce the 3rd edition of Captivate — one of the most anticipated loyalty gatherings of the year.

It’s happening on April 8-9, 2026, at The Ritz Carlton, Abu Dhabi. 📍

📅 Two days. One global stage. And the loyalty leaders shaping the next chapter of customer loyalty.

From AI-first strategy and enterprise playbooks to the conversations that will define the year ahead, Captivate is where the loyalty world comes together to learn, connect, and build what’s next.

Register here: https://lnkd.in/gUBHrXHS

Save the date. We’ll see you there. 👋

13/01/2026

We’re featured in The Edge Malaysia, a leading South Asian publication, discussing how Asia’s cultural calendar plays a defining role in loyalty and growth. 👇

Across the region, festivals are not just “big sale” moments. They influence how people make decisions, what they trust, and what they are willing to try. That is why the real opportunity is not the campaign. It is the context.

In this feature, Shubh Kant Kalsi (AVP – Customer Success, SEA & ANZ, Capillary Technologies) shares how brands can treat seasons like Ramadan, Deepavali, Chinese New Year, and Christmas as behavioural reset moments, and build loyalty that lasts well beyond the festive window.

If you are focused on retention and lifetime value in Asia, this perspective is worth a read:

After decades of building brands and growth strategies across Asia, one lesson has become increasingly clear to me: our biggest commercial opportunities are rarely created by campaigns.

12/01/2026

Planning for customer loyalty in 2026 doesn’t have to start with guesses. Here are 75 stats that offer clarity. 👇

From AI-powered personalization and reward fatigue to Gen Z expectations and emotional value drivers, the loyalty landscape is evolving dramatically as we head into 2026. Customers are switching more, expecting more, and rewarding the few programs that truly get it right.

In our latest blog, we unpack 75 key customer loyalty statistics and trends that every CX and growth leader should have on their radar as they build strategies for the year ahead.

Read here: https://www.capillarytech.com/blog/customer-loyalty-statistics-and-trends/

09/01/2026

As many of you know, Dena Escobedo recently joined Capillary Technologies as SVP, Customer Success for North America. ✨

You may already know her professional journey; now, it’s time to get to know the person behind it a little better. 👇

From a career rooted in people-first leadership to building customer success foundations at scale, Dena brings deep conviction, clarity, and care to everything she does. Add a love for running, football (especially Liverpool), and growing things—at work and outside it—and you’ll quickly see what drives her.

07/01/2026

Whispers. Travel plans. Loyalty Leaders. Abu Dhabi? 🛩️
Something interesting is taking shape this April. 😉
Any guesses what’s it all about? 🤔

01/01/2026

New year, new beginnings, and a chance to write another amazing story! 💫
Let's make it a great one! Happy 2026, everyone ✨

29/12/2025

As we step into the year ahead, our CEO Aneesh Reddy shares a note of gratitude—reflecting on a year that truly defined Capillary’s journey. ✨

With strong momentum behind us, we enter 2026 with clarity, confidence, and excitement for what’s ahead.