Demeter ICT APAC

Demeter ICT APAC DEMETER ICT is a trusted service provider specializing in digital and business transformation.

From Google Workspace, Zendesk, Braze etc., we help companies stay competitive in the fast-changing digital landscape, serving over 4,600 clients globally

Can Zendesk send outbound messages? Yes. But the answer depends on what you mean by “outbound.”A message that appears wh...
02/10/2026

Can Zendesk send outbound messages? Yes. But the answer depends on what you mean by “outbound.”

A message that appears while someone browses your website, a service reminder sent to one customer, and a LINE campaign sent to thousands of people are three different workflows.

Zendesk offers native proactive messaging for its Web Widget and mobile SDK. It also provides APIs for certain outbound use cases. When you need to select an audience, run a campaign across channels such as LINE and WhatsApp, and manage the replies, you need to evaluate an extension.

In our latest article, we break down what Zendesk does natively, where APIs fit, and when a tool such as CXBOX HUB makes sense.

Read the article: https://www.demeterict.com/en/zendesk-updates-en/zendesk-outbound-messaging-whats-native-and-what-requires-an-extension/

A customer’s policy is about to expire. An appointment is coming up. Someone signed up but never completed the next step...
01/10/2026

A customer’s policy is about to expire. An appointment is coming up. Someone signed up but never completed the next step.

In each case, waiting for the customer to contact you may mean missing the moment when a useful message could help.

Proactive outreach starts with a reason to reach out: who needs to hear from you, why now, and what should happen if they reply?

Our new article walks through how to plan outbound campaigns with CXBOX HUB connected to Zendesk—from selecting the audience and channel to handling replies and measuring what happened next.

Read the article: https://www.demeterict.com/en/zendesk-updates-en/how-to-run-proactive-outbound-campaigns-from-zendesk/

A LINE broadcast can reach thousands of followers. But how many of those messages are relevant to the people receiving t...
30/09/2026

A LINE broadcast can reach thousands of followers. But how many of those messages are relevant to the people receiving them?

And when someone replies, does your team know which campaign started the conversation?

We’ve written a practical guide to sending targeted LINE campaigns with CXBOX HUB connected to Zendesk. It covers how to choose an audience, check your LINE message allowance, and prepare your team to handle the replies.

The campaign goes out through LINE. The conversation can continue with your team in Zendesk.

Read the article: https://www.demeterict.com/en/zendesk-updates-en/how-to-send-line-broadcast-campaigns-from-zendesk/

Sending a WhatsApp broadcast is easy to picture. Managing what happens after customers reply is where the work begins.So...
29/09/2026

Sending a WhatsApp broadcast is easy to picture. Managing what happens after customers reply is where the work begins.

Someone asks for more details. Someone wants to change an appointment. Someone is ready to speak with sales. If those replies are disconnected from your service workflow, the campaign creates more conversations without giving the team a clear way to handle them.

With CXBOX HUB connected to Zendesk, businesses can select an audience, send a WhatsApp template campaign, and bring customer replies into a workflow their team already uses.

We’ve put together a practical guide covering the steps, the role of each platform, and what to check before sending your first campaign:

https://www.demeterict.com/en/zendesk-updates-en/how-to-send-whatsapp-broadcasts-from-zendesk/

A player pays for an in-game item, but it never arrives. They contact support and receive an instant AI reply. The item ...
25/09/2026

A player pays for an in-game item, but it never arrives. They contact support and receive an instant AI reply. The item is still missing.

For gaming companies serving players around the clock, the real test is what happens next. Can the team verify the transaction? Does the specialist receive the player’s order details and the steps already tried? Or must the player explain everything again?

AI helps scale player support when it moves an issue towards resolution, whether that means completing an approved process or handing a complex case to a person with the right context.

In our latest article, DEMETER looks at this common gaming support scenario, how Zendesk fits into the service workflow, and where integration with a game’s own systems is essential.

Read the article: https://www.demeterict.com/en/zendesk-updates-en/gaming-ai-support-missing-in-game-items/

Customer engagement shouldn’t require another expensive and disconnected platform.Join our upcoming English webinar to s...
15/09/2026

Customer engagement shouldn’t require another expensive and disconnected platform.

Join our upcoming English webinar to see how Zendesk + CXBOX HUB can create a more connected customer engagement operation — while reducing technology cost and complexity.

We’ll cover how to:
- Extend Zendesk without replacing your existing service foundation
- Connect engagement with customer service workflows
- Reduce platform and integration complexity
- Learn from anonymized real-world customer use cases and a practical demo

14 October 2026
14:30–15:30 GMT+8
Online | English

Register here:
https://www.demeterict.com/.../more-customer-engagement.../

💻 Better AI Starts With Better KnowledgeUploading manuals, FAQs, and SOPs to an AI system doesn't automatically make it...
14/09/2026

💻 Better AI Starts With Better Knowledge

Uploading manuals, FAQs, and SOPs to an AI system doesn't automatically make it reliable.

If your knowledge is outdated, fragmented, or poorly structured, AI can struggle to deliver accurate answers.

An AI-ready knowledge base needs:

✔ Accurate, up-to-date content
✔ Clear ownership
✔ Structured information
✔ Trusted sources
✔ Continuous governance

The goal isn't to give AI more information.

It's to give AI better information 👉 https://shorturl.at/QRcgj

🌍 Global Teams Need More Than EmailAs Chinese companies expand internationally, keeping teams aligned across different c...
11/09/2026

🌍 Global Teams Need More Than Email

As Chinese companies expand internationally, keeping teams aligned across different countries and time zones becomes increasingly difficult.

Email alone isn't enough.

Google Workspace provides a connected digital workplace where global teams can collaborate in real time, share information, communicate, and work together from anywhere.

For businesses expanding overseas, this can help improve:

✔ Cross-border collaboration
✔ Information sharing
✔ Team productivity
✔ Communication consistency

And with AI capabilities such as Gemini, teams can work even more efficiently across distributed environments.

Because global growth shouldn't mean disconnected teams.

Your business may be global—but your workplace should feel connected.

Discover How to Strengthen Global Team Collaboration 👉 https://shorturl.at/ZYFdU

📣 The Real AI Advantage? Turning Technology Into OutcomesEvery business is talking about AI. But the real question is:Wh...
31/08/2026

📣 The Real AI Advantage? Turning Technology Into Outcomes

Every business is talking about AI. But the real question is:

What is AI actually changing in your business?

AI should not be about adopting technology for the sake of innovation. It should solve real business problems—reducing repetitive work, improving customer service, empowering employees, and making operations more efficient.

Across industries, AI is already helping businesses:

✔ Automate routine tasks
✔ Improve customer experiences
✔ Support better decision-making
✔ Increase employee productivity
✔ Scale operations more efficiently

The key is to shift from “Where can we use AI?” to “What outcome are we trying to improve?”

The businesses that succeed with AI won't necessarily be the ones using the most technology.

They'll be the ones turning AI into measurable business value.

Discover 6 real-world AI use cases across industries 👉 https://shorturl.at/emTAA

还有 2 天！AI 工具越来越多，但企业真正需要解决的问题不是“有没有使用 AI”，而是：AI 是否真正进入了业务流程？是否改善了客户体验？是否带来了可以衡量的业务成果？9 月 2 日，我们将在线上用中文分享：AI 如何从工具，变成真正可规...
31/08/2026

还有 2 天！

AI 工具越来越多，但企业真正需要解决的问题不是“有没有使用 AI”，而是：

AI 是否真正进入了业务流程？
是否改善了客户体验？
是否带来了可以衡量的业务成果？

9 月 2 日，我们将在线上用中文分享：
AI 如何从工具，变成真正可规模化的业务能力。

📅 9月2日
⏰ 北京时间 14:00
💻 Zoom 中文线上研讨会

报名仍在开放：https://www.demeterict.com/zh/events-zh/ai-powered-global-customer-operations/

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Singapore
068906

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Wednesday 08:30 - 17:30
Thursday 08:30 - 17:30
Friday 08:30 - 17:30

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