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InTouchLink

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InTouchLink

InTouchLink is the #1 Hospitality Solution in Senior Living. We work to drive engagement, improve efficiencies and increase resident happiness.

Book a demo today: https://www1.intouchlink.com/book-a-demo/ Technology provider for seniors & senior communities including easy email & internet via intuitive interfaces providing a safe, secure & fun online experience.

09/01/2026

Most residents already turn on their TV every day. What if that same screen could show today's activities, the dining menu, and a message from family, without any extra device or app?

That is what in room TV solutions do, and it is quickly becoming one of the most used tools in the building because it asks nothing extra of the resident.

Read the full guide 👉 https://www1.intouchlink.com/in-room-tv-solutions-for-senior-living-communities/

08/27/2026

💡 Did you know? 💡

The residents most at risk of moving out are often the ones nobody notices are disengaging.

They do not complain. They do not ask for help. They just quietly stop showing up to programs, week by week, until one day they or their family starts looking at alternatives.

Manual attendance tracking cannot catch this. Digital participation data can.

The early warning sign is always there. The question is whether your system is designed to surface it before the conversation becomes a move-out.

👉 See how InTouchLink tracks individual resident participation: https://www1.intouchlink.com/software-features/activity-tracker/

08/25/2026

🍽️ Can your families see what their loved one ate today?

For most communities, the honest answer is no. Menus get printed, meals get served, and the details rarely reach anyone outside the dining room.

Here is what changes when dining becomes visible in real time:

✨ Menus update automatically and show on Community TV
✨ Families check updates from the portal, no phone call needed
✨ Substitutions and allergen notes reach everyone at once
✨ Staff spend less time on routine dining questions

Check out the blog: https://www1.intouchlink.com/how-to-improve-dining-visibility-for-residents-and-families-2/

08/20/2026

🎙️ Our CRO Justin Godderis sat down with Abbie Richie on The Smarter Service podcast to talk about what actually makes senior living technology work.

His answer? Simplicity beats flash every time. Design has to work for an 85 year old who's never touched a tablet, not just look good in a demo. If it takes 50 clicks to get there, nobody's using it, no matter how cool the idea was.

🎧 Watch the full conversation here: https://www.youtube.com/live/kNfu9dTi4-o?si=gwDWKNz6uE1vi3vv

08/18/2026

📊 Why Senior Living Families Feel Disconnected (and How to Fix It)

Families are not asking for more phone calls. They are asking to see what their loved one's day actually looks like.

68% of families say they feel disconnected from daily life in senior living, even when communities communicate regularly. The fix is not more effort from staff. It is giving families a real time window into activities, dining, and daily moments, so they do not have to ask.

Read the full guide here: https://www1.intouchlink.com/why-senior-living-families-feel-disconnected-and-how-to-fix-it/

08/13/2026

📊 Senior Living Stat of the Week 📊
Communities using digital displays see 20%+ more activity attendance.

The activities did not change. The awareness did.

When residents see what is happening right on the Community TV, in the hallway, in the dining room, they show up. It is that simple.
If your activity schedule only lives on a printed calendar, you are leaving attendance on the table every single week.

👉 See how Community TV keeps residents in the know: https://www1.intouchlink.com/software-features/community-tv/

08/11/2026

📺 New on the Blog: Why Senior Living Communities Are Moving to Digital Signage 📺

Walk into most communities today and you'll still find a bulletin board, a whiteboard, or a laminated printout taped near the elevator. Walk into the ones pulling ahead and you'll find a screen instead, one that updates itself the moment something changes.

🚀 61%
Of senior living communities have adopted or are actively evaluating digital signage

🔋 6.5 hours
Average weekly staff time saved once printed signage and manual updates are eliminated

📡 3x
More family engagement when signage updates in real time across every screen

In our latest guide, we break down what's actually driving the shift:

🔧 Why printed and manually updated signage quietly eats staff time every week
🔧 What separates real digital signage software from a screen with a slideshow on it
🔧 Why generic retail signage tools consistently fail in senior living settings
🔧 The accessibility defaults that should never be optional
🔧 What multi community operators should demand from corporate governance tools

A community doesn't need more information. It needs the information it already has to actually reach the screen residents and families are looking at.

👉 Read the full guide here: https://www1.intouchlink.com/why-senior-living-communities-are-moving-to-digital-signage/

08/06/2026

When technology fades into the background, humanity shows up. 🎙️

Our CRO Justin Godderis joined Abbie Richie on The Smarter Service podcast to talk about what that means for residents, staff and families in senior living. Less focus on the tech itself, more focus on the connections it makes possible.

That's the thinking behind everything we build at InTouchLink.

🎧 Watch the full episode with Abbie Richie here 👉 https://www.youtube.com/watch?v=kNfu9dTi4-o

08/04/2026

📢 New on the Blog: Why Residents and Families Miss Important Community Updates 📢

A community sends an update. A resident never sees it. A family member finds out about a schedule change, a policy update, or an event cancellation only after the fact, usually from a confused phone call.

📊 46%
Of families report missing at least one important community update in the past year

🔀 6
Average number of separate channels a single community update travels through today

📉 50%
Fewer front desk calls at communities using a single, unified communication system

In our latest guide, we break down what's actually behind it:

💡 Why single channel reliance quietly excludes half your audience
💡 The opposite problem: too many disconnected channels saying slightly different things
💡 Why formats built for general consumer apps fail residents and families
💡 What happens to communication when staff turnover hits
💡 The one thing most communities can't confirm: whether an update actually landed

Missed updates rarely stay small. They compound into frustrated calls, missed events, and families who quietly start to wonder how closely you're paying attention.

🔗 Read the full guide here: https://www1.intouchlink.com/senior-living-communication-problems/

07/30/2026

📍 Feature Spotlight: Family Engagement Portal

Families reach out constantly, asking about meals, activities, and how their loved one is doing today. Staff answer the same questions again and again, pulling time away from residents.

InTouchLink's Family Engagement Portal gives families a direct window into daily life:

✅ Photos and updates post from staff to families in real time

✅ Meal menus, activity calendars, and wellness notes stay visible in one place

✅ Families check in anytime, from any device, without a single phone call

Families see everything. Without calling.

👉 See the feature: https://www1.intouchlink.com/tools-for-communities/

Address

22 St Clair Avenue East, Suite 1501
Toronto, ON
M4T2S3

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

http://www1.intouchlink.com/

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