CMGI Sdn Bhd

CMGI Sdn Bhd CMG is a global IT services provider that deliver technology-driven business solutions

You can reach CMG with 6 minutes walking distance from MRT Surian, it will be 4 minutes by driving.

The Reality of Staff Shortages in the F&B IndustryRunning a restaurant during peak hours is demanding.Long queues become...
03/08/2026

The Reality of Staff Shortages in the F&B Industry

Running a restaurant during peak hours is demanding.

Long queues become common because only one or two cashiers are available to take orders. Customers spend more time waiting, which can lead to frustration or even cause them to leave before ordering.

Inside the kitchen, chefs receive orders later than expected because the cashier is still serving the previous customer. This delays food preparation and affects overall service speed.

Employees also feel the pressure. They are expected to greet customers, answer questions, take orders, process payments, handle complaints, and keep the dining area clean, all within a short period of time.

Over time, this constant pressure can lead to stress, burnout, and higher staff turnover.

Staff shortages are likely to remain one of the biggest challenges facing the restaurant industry. While technology cannot completely replace a dedicated team, it can significantly reduce operational pressure and improve efficiency. 👍🏻














What Kiosk Ordering Data Can Tell You About Customers ❓Every customer interaction tells a story.Order frequency, popular...
31/07/2026

What Kiosk Ordering Data Can Tell You About Customers ❓
Every customer interaction tells a story.

Order frequency, popular items, customization trends, and peak ordering times provide a clearer picture of customer behaviour. This data helps operators make informed decisions about menu design and promotions.

1. Discover What Your Customers Actually Want
2. Understand Peak Ordering Hours
3. Learn How Customers Respond to Promotions
4. Improve Menu Design
5. Increase Average Order Value Naturally
6. Support Better Business Decisions

Instead of guessing what customers want, restaurants can refine offerings based on real usage patterns captured through kiosks.

Data transforms kiosks from ordering tools into strategic assets.

If you could learn one thing about your customers through kiosk data, what would it be❓







❓ How do you stay connected with customers after they leave?For many restaurants, the relationship with customers often ...
27/07/2026

❓ How do you stay connected with customers after they leave?

For many restaurants, the relationship with customers often ends when the bill is paid.

Customers walk out the door, and within minutes, they move on to something else. Unless they actively remember the restaurant or search for it again, the brand slowly fades from their mind.

This is one of the biggest challenges in the food and beverage industry.

How do you stay connected with customers after they leave?

Mini programs solve this problem.

Mini programs allow restaurants to exist beyond the physical dining table. Instead of relying on memory alone, customers can easily access the restaurant anytime from their phone. They can view the menu, check promotions, or reorder their favourite dishes without effort.

There is no need to download a separate app or go through a long registration process. This is important because most customers are tired of installing new apps that they rarely use. When access is simple, customers are more willing to engage.

From a business perspective, mini programs allow restaurants to communicate without being intrusive. Promotions, updates, and new menu items can be shared naturally inside the platform customers already use. This feels less like advertising and more like a helpful reminder.

Over time, this ongoing connection strengthens customer relationships. The restaurant becomes more than just a place to eat. It becomes a familiar option that customers trust and return to.

In today’s competitive dining environment, staying top of mind is just as important as good food. 😁







Technology Helps Restaurants Stay Flexible 🙌🏻 Every restaurant operates differently.Some focus on dine in, others on tak...
24/07/2026

Technology Helps Restaurants Stay Flexible 🙌🏻

Every restaurant operates differently.

Some focus on dine in, others on takeaway, and some rely heavily on kiosks or QR ordering. Flexible systems allow restaurants to adjust easily.

Menu visibility, pricing, and ordering channels can be configured based on business needs.

Flexibility is no longer optional in the modern restaurant industry.







Promotions Work Better When They Appear Everywhere ❗ Customers expect promotions to be consistent.If an offer appears on...
20/07/2026

Promotions Work Better When They Appear Everywhere ❗

Customers expect promotions to be consistent.

If an offer appears on a kiosk, it should also appear on QR ordering and Mini Programs. Centralized promotion control makes this possible.

Time based promotions run automatically without manual effort. This reduces errors and improves customer trust.

Consistent promotions lead to better campaign performance.








Designing a High-Performance Kiosk Ordering Journey 👣 A kiosk is only effective if it’s designed correctly.Poor menu str...
17/07/2026

Designing a High-Performance Kiosk Ordering Journey 👣

A kiosk is only effective if it’s designed correctly.

Poor menu structure, cluttered screens, or confusing navigation can slow customers down and create frustration. High-performance kiosk design prioritizes simplicity, visual clarity, and logical order flow.

Well-structured categories, clear images, and intuitive customization steps help customers complete orders quickly, even during busy hours. When kiosks are optimized, customers feel in control rather than overwhelmed.

Consistency across outlets is also key. A standardized kiosk experience ensures customers receive the same ordering journey regardless of location, strengthening brand recognition and trust.

A great kiosk doesn’t just take orders, it guides customers effortlessly. 💯








Menu Changes Should Not Be a Headache 💆🏻‍♀️Changing prices or items manually can lead to mistakes.With a centralized men...
13/07/2026

Menu Changes Should Not Be a Headache 💆🏻‍♀️

Changing prices or items manually can lead to mistakes.

With a centralized menu system, updates are made once and reflected everywhere. Kiosk, QR ordering, and mini programs stay consistent.

This avoids customer complaints and staff confusion. It also saves time and reduces stress for managers.

A well managed menu system keeps operations running smoothly behind the scenes.








🚨 Peak Hours Feel Less Stressful With Digital Ordering Lunch and dinner rush can be overwhelming.Kiosks and QR ordering ...
10/07/2026

🚨 Peak Hours Feel Less Stressful With Digital Ordering

Lunch and dinner rush can be overwhelming.

Kiosks and QR ordering help spread out orders smoothly during peak hours. Customers can place orders immediately instead of waiting for staff.

Orders appear clearly on kitchen display screens, allowing chefs to manage priorities better.

This reduces chaos, shouting, and confusion during busy periods. The kitchen works in a calmer and more organized way.

Technology does not remove pressure completely, but it makes peak hours more manageable. 💯







Faster Ordering Does Not Mean Lower Service Quality 🙌 Some restaurant owners worry that kiosks and QR ordering reduce pe...
06/07/2026

Faster Ordering Does Not Mean Lower Service Quality 🙌

Some restaurant owners worry that kiosks and QR ordering reduce personal service.

In reality, they improve it.

When staff are not busy taking orders, they can focus on greeting customers, answering questions, and solving problems. Service becomes more meaningful!

Technology handles repetitive tasks while humans focus on hospitality. This balance creates a better dining experience.

Smart restaurants know that good service and technology can work together.

Do you agree? Let us know in the comment! :)








❓ How Kitchen Visibility Improves Speed and AccuracyKitchen efficiency depends on visibility.When orders are clearly dis...
03/07/2026

❓ How Kitchen Visibility Improves Speed and Accuracy

Kitchen efficiency depends on visibility.

When orders are clearly displayed and updated in real time, kitchens can prioritize tasks more effectively and reduce bottlenecks. This visibility prevents missed orders, duplicated preparation, and unnecessary delays.

Integrated POS and kitchen systems ensure that what the customer orders is exactly what the kitchen sees instantly. This alignment between FOH (Front of House) and BOH (Back of House) reduces friction and improves overall service flow.

Good kitchen systems don’t just improve speed. They protect food quality, staff morale, and customer satisfaction. 👍









Address

No. 1-3A, Jalan PJU 5/13, Dataran Sunway, Kota Damansara, Petaling Jaya Darul Ehsan
Petaling Jaya
47810

Opening Hours

Monday 08:30 - 17:30
Tuesday 08:30 - 17:30
Wednesday 08:30 - 17:30
Thursday 08:30 - 17:30
Friday 08:30 - 17:30

Telephone

+60361569888

Website

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