08/26/2026
Heads up for businesses running Google Local Services Ads: lead billing is changing October 1, 2026.
Under the new policy:
➡️ Missed calls during business hours may now be charged as valid leads if the caller stays on the line for more than 20 seconds.
➡️ Follow-up calls may also become chargeable if the original call didn’t qualify as a paid lead, but a subsequent call meets Google’s valid lead criteria.
Google says it is also adding safeguards to help protect businesses from robot calls and spam abuse.
The takeaway? Responsiveness is becoming even more important. If Local Services Ads are part of your lead generation strategy, now is a good time to review how quickly calls are being answered, how missed calls are handled, and whether your team has the capacity to respond to every lead you’re paying for.
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