Telviva

01/10/2026

WEBINAR: While customers may self-serve simple tasks online, the phone is still the channel they turn to when issues are complex, urgent or high-stakes. Martie de B**r and other experts for a discussion on how the role of voice is changing, why call complexity is rising, and what this means for contact centres.

Register here to join the conversation: https://us02web.zoom.us/webinar/register/2517876414535/WN_5z1iiVIQQ4S--OoGwSujLg #/registration

30/09/2026

Recognising that no two businesses are at the same point in their digital adoption, Telviva has structured its digital agent solution, Viva, into four scalable tiers, allowing companies to start with core routing or static knowledge bases and seamlessly grow into full system integration. Find out which tier is best for your business with our CEO, David Meintjes, in this ITWeb article.

Viva is an intelligent voice and text-based digital agent solution designed to make enterprise-grade AI practical, affordable and accessible for South African businesses.

29/09/2026

With leading players like Google focused on solving the hard problems to provide a quantum computing service, their 2029 timeline is very short. Organisations should not emulate the ostrich and ignore the looming Q-Day problem. We must get started with the work required today and be fully prepared for the coming revolution. Learn more with Telviva's CTO, Antony Russell.

The tech industry refers to the moment when quantum computers break our current encryption as "Q-day".

29/09/2026

By partnering with Telviva, The Courier Guy has been able to synchronise voice calls, emails, and even WhatsApp messages, giving their contact centre agents a single pane of glass from which they can get access to the history and context required to have personalised, better-quality conversations. Find out how.

Find out how Telviva's solutions helped The Courier Guy significantly improve First Contact Response Times and Answer Rates at their contact centre.

28/09/2026

Built and hosted locally, Viva marks the next chapter in Telviva’s journey of enabling quality business conversations by transforming how companies route interactions and unlock organisational knowledge.

Learn more with David Meintjes, our CEO, in this Bizcommunity.com article:

Telviva, a leader in cloud-based unified communications, has announced the launch of Viva, an intelligent voice and text-based digital agent solution.

28/09/2026

WEBINAR: Martie de B**r will be joining a discussion on how the role of voice is changing, why call complexity is rising, and what this means for contact centres. Other speakers include Steve Morrell from ContactBabel, Vanda Dickson from Smartz Solutions, and Rod Jones from Callbi.

Register here to join the conversation: https://us02web.zoom.us/webinar/register/2517876414535/WN_5z1iiVIQQ4S--OoGwSujLg #/registration

18/09/2026

Viva will help South African businesses move past rigid chatbots to deliver integrated, autonomous customer experiences without losing the human touch. Find out how with David Meintjes, Telviva's CEO, in this TechCentral article:

Telviva's Viva is a digital agent that answers calls, reads your CRM and hands over to a human when needed.

16/09/2026

The gap between planning for AI and implementing it is wide, but it is bridgeable. It starts by fixing our processes, fighting for our budget, and remembering that at the end of the day, technology is there to make us more human, not less, says Kelvin Brown. Learn more about using AI to enhance customer service in this blog.

Most organisations plan to use AI to enhance their customer experience and service. Yet, fewer than 25% have actually managed to implement it.

14/09/2026

When systems fail to integrate, contact centre agents are burdened with managing numerous systems, screens, and tabs – a burden now known as the “toggle tax“. The impact on the customer is immediate and frustrating, as they are often forced to repeat themselves or wait while agents access the requested information. How do we fix this? Find out with Martie de B**r, our Chief Revenue Officer.

Telviva acts as the glue between communication channels and customer experience through seamless CRM integration, which enables deep personalisation.

11/09/2026

Register for the webinar: Voice is NOT dead; it’s become the channel that matters most. While customers may self-serve simple tasks online, the phone is still the channel they turn to when issues are complex, urgent or high-stakes.

Martie de B**r, our Chief Revenue Officer, will be joining a Callbi webinar discussion on how the role of voice is changing, why call complexity is rising, and what this means for contact centres.

Webinar: Voice is NOT Dead?
Date: Tuesday, 6 October
Time: 10h00

Featuring:
· Steve Morrell, ContactBabel
· Martie de B**r, Telviva
· Vanda Dickson, Smartz Solutions
· Rod Jones, Callbi

Register here to join the conversation: https://us02web.zoom.us/webinar/register/2517876414535/WN_5z1iiVIQQ4S--OoGwSujLg #/registration