What are the opening hours?

Monday 08:00 - 17:00 Tuesday 08:00 - 17:00 Wednesday 08:00 - 17:00 Thursday 08:00 - 17:00 Friday 08:00 - 17:00

1Stream

1Stream is a South African technology company providing CX solutions that are driven by AI.

By forming a partnership with our clients, we understand their unique needs and develop customized CX solutions with only the most appropriate technologies. 1Stream's goal is to remove the entire technology headache, so that you can focus on serving your customers. Our team is driven by a passion for cloud technology and the role it plays in delivering exceptional customer experiences. We take the

time to get to know each business and its unique requirements before suggesting the best solutions. Our award-winning cloud platform provides access to world-class technology that is rapidly scalable and available on demand.

04/08/2026

Running a BPO right now is a squeeze.

Every renewal the client wants a lower cost per call, tighter service levels, and the flexibility to handle a spike without paying for empty seats the rest of the year. You cannot win all three with people alone.

An AI voice agent takes the repetitive, high volume calls so your cost drops and your service levels hold through a surge, while your team handles the calls clients actually judge you on.

Want to see what it does to your numbers? Test it on one campaign. 1stream.co.za/ai-voice-poc

23/07/2026

If you take one thing from us this month, let it be this. You do not have to take anyone's word for what an AI voice agent can do.

Put it on your own calls, in your own environment, and judge it for yourself. That is exactly what our AI Voice POC is for. Low risk, time limited, and on the infrastructure you already run.

Have a look. https://1l.ink/KV3Q4P8

21/07/2026

We have been in the South African contact centre business for 18 years.

So when we talk about AI voice, it is not a trend we picked up last quarter. It is years of work on voice quality, conversational timing and local languages, built for this market specifically.

Ahead of the curve is a phrase people throw around.

We would rather just show you. See it on your own calls with an AI Voice POC. https://1l.ink/NHPSZSQ

16/07/2026

Think about what happens to an insurer's call centre during a big claims period. The queue explodes, wait times climb, and customers who are already stressed are left holding.

An AI voice agent takes the high volume, repetitive calls during those peaks so your people can handle the complex ones, all governed to a standard your risk team can check.

Want to see how it would handle your busy periods? Ask us about an AI Voice POC. https://1l.ink/P82NH45

14/07/2026

Everyone in our industry has discovered AI. Far fewer can tell you how that AI is actually governed.

We are in the final stages of ISO/IEC 42001, the international standard for managing AI responsibly. In plain terms it is independent proof of how an AI system is monitored, how its risks are handled, and who is accountable for it.

We are doing the work because within a year no serious buyer will hand over customer calls to a system they cannot account for.

If your risk team has questions, that is a good conversation to start early. Book a readiness assessment. https://1l.ink/5PSMZXG

09/07/2026

AI voice is moving fast in South African contact centres.

Soon, the real question won’t be whether it can hold a conversation — it will be whether it can understand local callers, work with existing systems, and handle peak call volumes without a full replacement project.

1Stream’s AI voice agent is built for that reality.
Read the full blog 👉https://1l.ink/S7SHJPX

08/07/2026

A quick myth to put to bed. AI voice in a contact centre is not about getting rid of your people. It is about taking the repetitive, high volume calls off their plate so they can spend time on the conversations that actually need a human being.

Shorter queues for your customers, better work for your team. That is the point of doing it properly.

07/07/2026

One of the biggest worries we hear about AI voice is this. Does it mean ripping out the contact centre we have spent years building?
No.
Our AI voice agent runs on the setup you already have. That means you can test it in weeks instead of fighting for a budget to replace everything first.

Curious how that works on your own calls? Take a look at our AI Voice POC. https://1l.ink/K5MCSC4

03/07/2026

Here is something a lot of overseas systems get wrong. They are built for American English first, and our languages come last.

We do it the other way round.

We are a South African company building AI voice for South African callers, with English and Afrikaans working today and the rest of our eleven official languages on the way.

If you are thinking about AI voice for your contact centre and not sure where to start, book a readiness assessment and we will point you in the right direction. https://1l.ink/C4XQMDR

01/07/2026

Ever been stuck on hold, listening to the same music loop, wondering if anyone is ever going to pick up? Your customers feel that too.

Within a year, an AI voice agent that answers in seconds and holds a real conversation will be normal in South African call centres.

We have been building toward exactly that for a long time. Want to see how it sounds on your own calls? Have a look at our AI Voice POC. https://1l.ink/X346KKX

Address

Suite 2 Silvermine House, 9 Silverwood Close
Cape Town
7925

Opening Hours

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00

Website

http://www.1stream.co.za/

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