Crystel Headsets

19/01/2017

I have recently had the experience of dealing with another company who did everything in their power to give me the WORST possible client service I have ever received.

It made me think how important customer services really is and it can really affect whether your customers continue to support you. At Crystel Clear we will bend over backwards for our clients, no matter the size, no matter the location. We strive ourselves to provide the best possible on-going service.

http://www.daymondjohnssuccessformula.com/five-reasons-why-customer-service-is-more-important-than-anything-else/

Over the years, I have learned that customer service is absolutely the most important part of any business.

10/01/2017

Let's hope 2017 is a good year for Contact Centres worldwide!

Here are some predictions for the industry this year:

https://www.callcentrehelper.com/10-contact-centre-technology-predictions-for-2017-95479.htm

Our panel of experts make their predictions of how the make-up of the call centre will develop in 2017. Companies will continue to invest in self-...

22/12/2016

Here are some great reader tips to help keep emails flowing smoothly through your contact centre!

https://www.callcentrehelper.com/8-ways-to-improve-email-handling-in-the-contact-centre-71359.htm

Here are some great reader tips to help keep emails flowing smoothly through your contact centre. 1. Provide structured contact forms so you get...

21/12/2016

A rather general topic but there are some good tips in here:

We asked our panel for their top tips on improving your contact centre. https://www.callcentrehelper.com/15-ways-to-improve-your-contact-centre-52804.htm

We asked our panel for their top tips on improving your contact centre. 1. Dont give your agents too many targets You should only measure your...

20/12/2016

Here are some great ideas for encouraging agents to work overtime – even when it’s sunny outside!

https://www.callcentrehelper.com/16-ways-to-encourage-agents-to-work-overtime-64876.htm

Here are some great ideas for encouraging agents to work overtime - even when its sunny outside! 1. Make weekend work more fun than the average...

19/12/2016

The use of mobile phones on the contact centre floor is a debate that has divided the industry. We asked our readers what happens in their contact centre.

https://www.callcentrehelper.com/should-call-centre-agents-use-mobile-phones-at-work-71933.htm

  The use of mobile phones on the contact centre floor is a debate that has divided the industry. We asked our readers what happens in their...

15/12/2016

An interesting read on 10 things to know about Call Centre's:

https://www.callcentrehelper.com/10-things-to-know-about-call-centres-51312.htm

14/12/2016

Here are some great words and phrases to use the next time you’re faced with an unhappy customer or need to put someone on hold.

https://www.callcentrehelper.com/the-best-words-to-rescue-an-unhappy-customer-experience-78198.htm

Here are some great words and phrases to use the next time youre faced with an unhappy customer or need to put someone on hold. Turning a negative...

13/12/2016

We have crowd-sourced 20 fascinating predictions for what the contact centre could look like in ten years’ time.

https://www.callcentrehelper.com/20-predictions-for-the-contact-centre-of-the-future-48560.htm

We have crowd-sourced 20 fascinating predictions for what the contact centre could look like in ten years time. First, we asked two experts in the...

12/12/2016

Helping South Africa Grow-

Crystel Clear aims to provide as many jobs to the people of South Africa as possible. By purchasing from Crystel Clear, such job creation is made possible. Crystel Clear is the only company manufacturing headsets locally. The members and employees of Crystel Clear Communications and Ashdan Electronics hope to see a change in the South African Market where all South Africans support each other.

http://www.crystel.co.za/why-headsets

Crystel Clear aims to provide as many jobs to the people of South Africa as possible. By purchasing from Crystel Clear, such job creation is made possible. Crystel Clear is the only company manufacturing headsets locally. The members and employees of Crystel Clear Communications and Ashdan Electroni...

09/12/2016

Tips for reducing repeat calls:

First Contact Resolution (FCR) is a continuing aspiration – research and advice span a decade of literature. When customers have to engage more than once about the same query, it drives a high level of repeat interactions.

This unnecessarily increases contact volumes and requires a higher staffing level, therefore increasing operational costs. Additionally, 1 in 10 customers will take their business elsewhere if they feel disappointed.

https://www.callcentrehelper.com/top-tips-for-reducing-repeat-calls-76126.htm

Netcall share some top tips for promoting contact avoidance and reducing repeat calls. First Contact Resolution (FCR) is a continuing aspiration -...

08/12/2016

What about the challenges of 2020 in the Contact Centre?

During the next four to five years, contact centre operators are advised to develop strategies that will transition their department from “Cost Centre” to quantifiable “Revenue and Profit Centre”.

To achieve this will require considerable organisational redesign, significant investments in technologies, process design and process re-engineering. And this is in addition to system integration, radical changes to the staffing and workforce management model, and the enhancement of far more specialised managerial and operational skills.

https://www.callcentrehelper.com/is-your-contact-centre-prepared-for-the-challenges-of-2020-84731.htm

Rod Jones takes a look at some of the key changes contact centre managers should be preparing themselves for as the industry moves towards 2020....