CallMiner

Name: CallMiner
Address: 890 Winter Street, Ste 210, Waltham, MA, 02451, US
Telephone: +12396896463

The global leader in AI-powered conversation intelligence and customer experience (CX) automation.

CallMiner is the leading cloud-based conversational analytics solution for improving agent performance across all contact channels (voice, social, email, chat), by automating Performance Management. Unlike complex analytics that require a sophisticated fulltime analyst, CallMiner Eureka pushes actionable insights directly to the people who need and can act on the data, from the VP who manages cont

act centers and/or BPOs, the Supervisor who manages a team of agents, and to Agents themselves. CallMiner has solutions tailored for improving sales effectiveness, driving positive customer experience, and for monitoring compliance.

06/02/2026

Many organizations are overwhelmed by the volume of customer feedback they collect daily.

Survey responses, contact center conversations, reviews, and digital interactions contain valuable insights, but manual processes often make it difficult to identify trends and act quickly.

Head over to the CallMiner blog to learn how feedback automation software helps organizations streamline analysis, uncover actionable insights faster, and improve at scale.

Read more here. ➡️
https://ow.ly/eAZn50Z6Ji7

06/01/2026

CallMiner will be at Customer Contact & CXForum's AI in Action – The Future of Customer Contact event!
📅 9 June 2026
📍 Belgium

We're hosting a session to explore how organizations can harness the power of virtual agents and intelligent automation. Our own Luc de Pelsmaeker will share real-world success stories and offer actionable strategies that can help you maintain service quality and transform .

Register today. https://ow.ly/1FNb50Z6ayM

05/29/2026

How can enterprises deliver outstanding customer experiences and reduce costs, all while empowering their people?

Join CallMiner's upcoming virtual solutions spotlight session on CCMA's Technology Showcase Day to explore this topic and more! We'll share real-world examples to show how intelligent automation strengthens both and in large, multilingual contact centers.

📅 9th June
🕑 2:00 – 2:55pm BST

Don’t miss this opportunity to see innovation in action and learn practical strategies you can apply today.

Register now. https://ow.ly/5F2H50Z5BPa

05/28/2026

What does really mean, and why is it so much more than chatbots?

In the latest episode of our video series, Future Forward, we sit down with Kyle Carter, founder of Zenylitics, for his perspective on how conversational AI is transforming customer interactions, enabling deeper insights and reshaping the future of and contact centers.

Watch the full episode here.🎞️ https://ow.ly/Ikf950Z5aGO

05/27/2026

Disruption in outsourcing isn’t a future challenge, it’s happening now.

Don’t forget to join our webinar tomorrow! Jon Lamont (CallMiner), Amanda Quinn (Quinn Growth Advisors), Alan Pendleton (ArenaCX), and Todd Barber (CallMiner) will explore how BPOs and leaders can navigate rapid market shifts and build long-term competitive advantage.

Attendees will learn:
💡 How technology and CX transformation can drive differentiation
💡 Strategies for identifying and aligning with customer and brand expectations
💡 How to evolve client relationships to remain a trusted strategic partner

📅 Thursday, May 28
⏰ 9 a.m. PT | 12 p.m. ET | 5 p.m. BST

There’s still time to register. ➡️ https://ow.ly/yR1H50Z4Jel

05/26/2026

CallMiner is a leader in conversational intelligence — again! 🚀

For the fifth consecutive year, CallMiner has been named a leader in the SPARK Matrix: Conversational Intelligence, Q2 2026 report by QKS Group.

As demand for AI-powered conversation analytics and accelerates, we remain focused on shaping future of customer engagement. With the CallMiner platform, organizations can turn every customer interaction into measurable business outcomes — improving , operational efficiency, and agent performance.

Download your complimentary copy of the report here.
https://ow.ly/XstW50Z4cA3

05/22/2026

We’re excited to introduce CallMiner's new video series, Future Forward! 🚀

Created for leaders, contact center professionals, and industry innovators, each episode will explore different areas of and , and how technology is driving meaningful change in customer experience and engagement today.

Our first episode featuring Scott Kendrick, CallMiner's SVP of Strategy and Corporate Development, is now live. He discusses how intelligent automation goes beyond rules-based workflows to better understand conversations, context, and customer intent.

Watch the full episode, and don't forget to subscribe to our YouTube channel to stay up-to-date on the latest videos.🎥 https://ow.ly/T6vH50Z3aoa

05/21/2026

CallMiner is heading to Forrester CX Forum East!

Join us June 16–17 in New York City to explore the latest trends, technologies, and strategies shaping the future of . Stop by the CallMiner booth to experience firsthand how intelligent automation can help your organization deliver smarter customer interactions and drive better business outcomes.

Learn more about and register today. 👇
https://ow.ly/oeiz50Z2Hgw

05/20/2026

Many teams struggle with legacy automation that simply doesn’t scale.

Rigid workflows, disconnected systems, and rule-based bots can only take organizations so far, especially as customer expectations continue to rise.

In our latest blog, we explore how agent automation helps organizations move beyond outdated strategies to create smarter operations, more efficient workflows, and better customer experiences.

Read more here. ➡️ https://ow.ly/3BFM50Z1QTE

05/19/2026

We’re headed to Customer Contact Week in Las Vegas! 🎰

Join us June 22–25 to connect with leaders and explore the latest in and customer service innovation.

Don't forget to stop by booth #526 to meet the CallMiner team. We'll be talking about how organizations can use technology to transform customer and contact center experiences, and drive measurable business outcomes.

Register for today. https://ow.ly/WqX350Z1CNK

Address

890 Winter Street, Ste 210
Waltham, MA
02451

Telephone

+12396896463

Website

https://callminer.com/contact

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