Intermedia

10/16/2026

Your brand. Your customers. Your relationships. Do you really need to own every piece of technology behind them, too?

For service providers, staying competitive doesn't have to mean building and maintaining everything in-house.

As AI and new connectivity options reshape the market, the real opportunity may be in focusing less on the technology you own and more on the value you deliver.

In his latest blog, Intermedia's VP of Channel Development & Distribution, Patrick Sheehan, shares why service providers should rethink where they invest, how they innovate, and what it really means to own the customer relationship.

After all, owning the customer relationship is what matters. Owning every layer of the technology stack? That's worth a second look.

Read Patrick's perspective:

Why service providers should rethink where they invest, what they own, and how they create lasting customer value.

10/15/2026

What if healthcare teams could spend less time managing systems and more time caring for patients?

At Intermedia, we're making that possible with expanded AI-powered healthcare communications capabilities.

Our latest enhancements connect Intermedia Unite with 15 leading EHR and practice management systems, bringing communications, patient engagement, and essential administrative workflows closer together.

Here's how we're helping healthcare practices work smarter:
✅ Intelligent appointment scheduling to simplify booking and patient access
✅ Automated patient reminders to help reduce missed appointments
✅ Digital intake forms to make patient registration easier
✅ Insurance verification and patient payments to simplify administrative workflows
✅ EHR and practice management connections to help reduce manual work and improve efficiency

It's another step in our commitment to making AI practical and valuable for healthcare organizations.

Smarter communications. More connected care. More time for patients.

🔗 Read the full announcement: https://www.intermedia.com/press-release/intermedia-significantly-expands-healthcare-communications-with-ai-powered-patient-engagement-and-connections-to-15-leading-ehr-and-practice-management-systems-2

10/13/2026

The best time to solve a customer service problem is before it becomes a bigger one.

But when supervisors are managing multiple agents and conversations at once, knowing where to step in isn't always easy.

Intermedia AI Supervisor Assist gives supervisors real-time visibility into customer interactions, from sentiment and live transcripts to conversation summaries and queue activity. That means they can spot potential issues, guide agents in the moment, and step in when extra support is needed.

Because great customer service isn't just about fixing problems. It's about getting ahead of them.

See how Intermedia AI Supervisor Assist helps contact center teams stay one step ahead:

Equip supervisors with real-time insight and tools to act when it matters most.

10/12/2026

AI is changing the way businesses work. But the real opportunity isn't just adopting new technology. It's making that technology work for people.

Intermedia's Urvashi Sheth brings that perspective to the cover story of Technology Record's latest issue, joining other industry leaders to explore how organizations can move beyond AI experimentation and turn innovation into meaningful business value.

From helping employees work more efficiently to creating better customer experiences, the conversation centers on what matters most: making AI practical, purposeful, and impactful.

Because the real measure of AI isn't how advanced it is. It's what it helps people accomplish.

Read Urvashi's perspective in the full cover story:

The best of enterprise technology on the Microsoft platform

10/09/2026

The customer experience doesn't start when someone walks into the showroom.

From that first test drive inquiry to scheduling an oil change, every customer interaction is a chance to make a great impression. And when sales, service, and support aren't on the same page, customers notice.

Intermedia's automotive solutions bring calling, messaging, contact center, AI, and analytics together in one platform, helping dealerships keep conversations moving, teams connected, and customers coming back.

Because great customer service shouldn't end when the keys change hands.

See how Intermedia helps dealerships stay connected:

Accelerate sales while cutting costs with cloud communications.

10/08/2026

4.5 out of 5. Outstanding. Editors’ Choice.

That’s a pretty good report card.

PCMag has once again named Intermedia Unite an Editors’ Choice - recognizing its powerful business communications capabilities, continued innovation, and overall value.

And while Unite has earned Editors’ Choice recognition for years, we’re especially proud to see it rated 4.5 out of 5 in PCMag’s latest review.

Because staying at the top isn’t about standing still.

We keep investing in Unite - with Intermedia AI built into the flow of work, deep Microsoft Teams integration, and new capabilities that help businesses communicate more intelligently and serve customers better. And it all comes with the things that never stop mattering: a 99.999% uptime SLA and the responsive technical support that has earned Intermedia J.D. Power certification nine times.

That’s a lot behind 4.5 stars.

Thanks, PCMag.

Read the full review: https://www.pcmag.com/reviews/intermedia-unite

10/07/2026

Not all contact center solutions are built to solve the same challenges. So how do you know which one is right for your business?

From AI-powered capabilities and omnichannel engagement to analytics, integrations, scalability, and security, there’s a lot to consider when evaluating your options.

In our latest blog, Intermedia breaks down what to look for in a modern contact center solution and the capabilities that can help teams work more efficiently while delivering better customer experiences.

See what should be on your contact center checklist: https://bit.ly/4y6MU7d

Comparing the best contact center solutions in 2026? See how Intermedia's CCaaS platform stacks up against Nextiva, Dialpad, 8x8, Zoom, GoTo Connect, Talkdesk, RingCentral, and Microsoft Dynamics 365.

10/06/2026

Customers aren’t just looking for better communications. They’re looking for simpler ways to connect their teams, serve their customers, and put AI to work.

For partners, bringing UCaaS, CCaaS, and AI together creates an opportunity to solve more customer needs while expanding the value they can deliver.

Intermedia gives partners access to integrated cloud communications, customer experience, and AI-powered capabilities, backed by the support and resources they need to grow their business and strengthen customer relationships.

See how partnering with Intermedia can help you create more opportunities for your customers and your business:

Join Intermedia's White-Label VoIP, UCaaS & CCaaS Reseller Program. Offer branded, scalable communication solutions and grow your business effortlessly.

10/05/2026

Sensitive information is shared over email every day. Keeping it protected shouldn’t make communication more complicated.

Intermedia Email Encryption helps businesses securely send sensitive information while supporting the security and compliance needs of industries like healthcare, financial services, and legal.

With an easy experience for both senders and recipients, Intermedia helps organizations protect confidential communications without getting in the way of everyday business.

See how Intermedia Email Encryption can help keep sensitive information secure:

Protect your communications with top-notch email encryption services. Our secure email encryption solutions ensure data privacy with Microsoft Exchange & more.

10/02/2026

Legal work doesn’t always happen behind a desk. Your communications shouldn’t have to either.

Intermedia’s cloud communications solutions help law firms keep attorneys and staff connected with calling, messaging, video meetings, file collaboration, and other essential tools, while supporting the security and reliability firms need when handling sensitive client information.

Whether teams are in the office, in court, or working remotely, Intermedia helps firms stay productive and responsive to their clients.

See how Intermedia can help your firm communicate and collaborate more effectively:

Intermedia's law firm IT services help safeguard privileged communications so you can maximize billable hours while helping to assure client confidentiality.