Convex Labs

09/16/2026

A rep books a meeting with a building owner. Budget's open, timing's good, she nods at the proposal.

Three weeks later: "We'll circle back after we discuss internally."
Internally? He thought he was talking to the decision-maker.

BANT checks budget, authority, need, timing, but none of that tells you if the buyer can actually name why the problem exists, or if someone else in the room actually signs off.

We wrote up how commercial services teams are qualifying deals differently depending on who's actually across the table and why the same deal can qualify completely differently depending on who that is.

Read it here:

Sales qualification for commercial services means reading which building deals will close and which will stall. Learn to qualify by the situation you're in.

09/14/2026

Great sales teams don't rely on guesswork. See how Convex brings the right accounts and the right timing together in one system.

Ready to see it in action? Schedule a demo today.
https://www.convex.com/schedule-a-demo

09/08/2026

Selling to an existing customer succeeds 60-70% of the time. A new prospect: 5-20%.

Most teams still treat existing accounts as a retention problem instead of a growth opportunity.

The owner you already serve likely controls more buildings than the one you're in - most reps just never ask.

In our latest blog, we discuss how to spot expansion signals in accounts you already hold, and turn that into a repeatable process instead of a lucky break.

Read it here:

A systematic account expansion strategy for commercial services teams: use property intelligence to grow revenue from existing accounts.

09/01/2026

Most managers find out a rep is struggling six weeks after it started - right when pipeline collapses and someone wants answers.

The CRM won't warn you sooner. It shows what got logged, rather than what happened. Calling the same 20 buildings for the fifth time looks identical to prospecting 20 new ones.

Reps coached weekly hit quota 76% of the time. Drop to quarterly, that falls to 47%.

In our latest blog, we discuss the behavioral patterns that show up weeks before the pipeline does - and how to tell a struggling rep from a genuinely hard territory.

Read it here:

Spot the signs a sales rep is struggling before pipeline takes a hit. A practical guide for new field sales managers in commercial services

08/31/2026

"Find the owner" is the first thing most reps are taught in commercial services sales. It's also wrong for a big chunk of the buildings in your territory.

The owner of a 30,000 sq ft warehouse and the "owner" of a REIT-managed Class A tower are completely different buyers, different cycle, different motion, different door to knock on. Running the same playbook on both is how you lose six weeks chasing the wrong person.

We broke down the four ownership patterns reps actually encounter, and how to diagnose which one you're looking at before you make the first call.

Full breakdown in the Convex blog 👇

The owner isn't always the right call. A 2026 framework for knowing which commercial property owners to sell to direct, and which to skip.

08/26/2026

80% of deals require 5+ follow-ups. 44% of reps give up after one. Most deals die from silence, not rejection.

We identified five practices that consistently distinguish top-performing commercial service reps. The good news? All of which can be coached, developed, and applied.

Full breakdown in the latest Convex blog 👇

https://www.convex.com/blog/top-performing-sales-rep-habits-commercial-services

08/24/2026

A property management change is one of the strongest buying signals in commercial cleaning sales.

There's a short period when new managers are reviewing vendors, evaluating contracts, and deciding what stays and what changes. Once those decisions are made, breaking into the account becomes much harder.

Most reps don't hear about these transitions until weeks later, after the opportunity has already passed.

Knowing when a property changes hands can put your team in the conversation while decisions are still being made.

Our latest blog explores why management changes matter, and how to time your outreach around them.

Read more here:

Discover when new property managers are ready for vendor conversations and how commercial cleaning reps use that window to get replies and win contracts.

08/17/2026

A lot of prospecting starts with a company list.

For commercial contractors, the work starts with a building.

Building size, permit history, ownership changes, and the facilities team tell a rep far more than company revenue or employee count. That's the information that helps prioritize where to spend time.

We took a closer look in our latest blog at why commercial contractor sales teams are moving toward property-based sales intelligence and what that means for territory planning.

Read it here:

B2B sales intelligence for commercial contractors needs property data, not just contact lists. See what works for HVAC, FLS, mechanical, and roofing teams.

08/13/2026

Did you miss our latest webinar?
Good news: you can now watch it on-demand!

In just 45 minutes, you'll learn how to:
- Find and prioritize new leads with Convex
- Uncover upsell and cross-sell opportunities within your existing customer base using ServiceTitan CRM
- Manage new business and account growth from one connected platform

Join David Vroblesky, Principal Product Manager at Convex, and Leila Rookstool, Senior Industry Advisor, ServiceTitan Commercial, as they show how bringing ServiceTitan CRM and Convex together helps commercial contractors win more new business while growing existing accounts.

👉 Watch the on-demand recording here:

See how ServiceTitan CRM and Convex work together to win new leads and grow existing accounts.

08/11/2026

One question tells you a lot about a sales team: "Who do you win with most often?"

If the answer is vague, building a repeatable sales process gets a lot harder.

The best playbooks start with a clear picture of the customers, buildings, and opportunities that consistently turn into business. Everything else gets easier from there.

Our latest blog looks at what makes a sales process repeatable, and why it starts long before the first call.

Read more:

A repeatable sales process turns what your best rep already knows into a system your whole team can run. Here's how commercial services sales managers build one that sticks.