Miratech

Miratech is an IT services and consulting company. Miratech helps visionaries to change the world.

We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com

10/01/2026

200 books. One small way to help Ukrainian stories keep moving forward.

Miratech was founded in Ukraine 37 years ago, and supporting the country and its people continues to be an important part of who we are.

This year, we purchased 200 books from Ukrainian publishers and booksellers as part of an initiative supporting an industry operating under extraordinarily difficult conditions.

Russian attacks have damaged publishing facilities, warehouses, bookstores, and distribution infrastructure across Ukraine. Yet Ukrainian publishers continue to print, distribute, and protect the stories and voices that are an essential part of the country’s culture.

Bringing together 200 books was not straightforward. With stock and logistics disrupted, our team worked across different sources in Ukraine to find and purchase them. The books have now travelled from Ukraine to Warsaw, where they will be shared with Miratech colleagues from around the world.

It is a practical gesture, but one that reflects something important to us: supporting Ukraine also means supporting the people, businesses, ideas, and culture that continue to move the country forward.

A special thank you to Olga Skydan, Oryna Kibets, and all the teams involved in bringing this initiative to life. From the idea itself to sourcing the books in Ukraine and getting them to Warsaw, this project was made possible by the care and effort of many people across Miratech.

And now, 200 Ukrainian books are heading out into the world with new readers.

09/30/2026

Looking for your next challenge in tech? It might be here. 🚀

We’re growing our teams across India, Poland, Argentina, and Ukraine, with opportunities for experienced technology professionals as well as those at the beginning of their careers.

Whether your expertise is in cloud, Java, ServiceNow, contact center technology, automation, or site reliability engineering, take a look at what’s currently open at Miratech.

💻 Engineering & Technology

Senior ServiceNow Developer | India | https://smrtr.io/C5K_d

Senior Endpoint Engineer (Intune Migration & Automation for iOS) | India | https://smrtr.io/C5ycT

Senior Java Developer | India | https://smrtr.io/BYnsZ

Senior Java Developer | Poland | https://smrtr.io/C4yxD

Senior Genesys Cloud Engineer | Argentina | https://smrtr.io/BV_px | https://smrtr.io/BTSvB

Full Stack Developer (Outbound/Selfservice) | India | https://smrtr.io/BYcmc

Contact Center Test Engineer (Genesys Cloud) | Poland | https://smrtr.io/BSvWn

🌱 Early-Career Opportunities

Junior SRE Engineer | India | https://smrtr.io/BYn9p

Intern Business Process Analyst (Quality & Process Department) | Ukraine | https://smrtr.io/BTK64

Intern (Organization Development) | Ukraine | https://smrtr.io/C4tRT

See a role that fits your experience or ambitions? Apply directly or share this post with someone who should see it.

Your next opportunity could start with one click.

09/22/2026

Three years in a row! 🎉 Miratech India is Great Place To Work® Certified once again.

We’re delighted to share that Miratech India has earned the certification for the third consecutive year, based entirely on feedback from our employees about their experience working at Miratech.

This year, 87% of employees said Miratech India is a great place to work, with an overall Trust Index® score of 87 across areas including credibility, respect, fairness, pride, and camaraderie.

These results are particularly meaningful because they come directly from our people. They reflect the environment we continue to build in India: one where people can contribute, grow, collaborate, and feel connected to the teams around them.

Our results also compare closely with the 2026 India Best Workplaces™ – Large (Top 100) benchmark, which has an average Trust Index score of 88. Miratech India also achieved 88 in the Pride dimension, compared with the Top 100 benchmark of 90.

Thank you to everyone across Miratech India who shared their feedback and contributes every day to our workplace and culture.

A special thank you to Sathiyakailash Suryanarayanan, Oleksandra Prokhorova, Siddharth Rangan, Shalini Singh, Justin Kearney, and our India leadership teams for their work and commitment throughout the certification process.

Three consecutive years of certification is an important milestone. We’ll keep listening, learning, and working to make the employee experience even stronger.

09/21/2026

Still relying on traditional CTI connectors to bring your contact center and CRM together? There’s a better way.

Join Genesys, Miratech, and Salesforce on September 22 at 11 AM CT / 12 PM ET for Beyond the Connection: How CX Cloud from Genesys and Salesforce modernizes enterprise CTI.

Miratech’s Erik Delorey, Director of Innovation, will join Tony Curcio, Product Management Director, CRM & Strategic Platform Integrations at Genesys, and Arvid Bux, Director of Product Management at Salesforce, for a technical conversation about moving beyond traditional CTI integration.

They’ll explore how CX Cloud from Genesys and Salesforce brings contact center, workforce engagement, CRM, voice, digital channels, and AI into a unified experience, and what that means for enterprise teams still managing the complexity and technical debt of older CTI approaches.

You’ll learn how to:

➡️ Give agents a unified workspace in Salesforce Service Cloud
➡️ Connect voice, digital channels, and CRM data through Genesys Cloud
➡️ Reduce integration complexity and technical debt
➡️ Extend AI across the customer journey with shared data and context

Ready to move beyond the connector? Join us tomorrow.

👉 Register here: https://www.genesys.com/webinars/beyond-the-connection-modernizing-cti-for-the-next-generation-of-enterprise-cx

09/15/2026

Your next career move might be hiding in this list. 👀

We have new opportunities open across India, Ukraine, Brazil, the USA, and the UK, from hands-on engineering roles to positions shaping products and complex technology programs.

If one has your name written all over it, take a closer look.

⚙️ Engineering, DevOps & Infrastructure

Lead Network Automation Architect | India | https://smrtr.io/BmZ5V
Senior DevOps / Platform Engineer | Ukraine | https://smrtr.io/BPWzk
Senior Observability / DevOps Engineer | Ukraine | https://smrtr.io/BPXr7
Senior Endpoint Engineer (Intune Migration & Automation for iOS) | India | https://smrtr.io/BPQBb
Senior Backend Golang Engineer | Ukraine | https://smrtr.io/BQd8D
Senior Network Engineer – LAN | India | https://smrtr.io/BFhwf
Middle Backend Golang Engineer | Ukraine | https://smrtr.io/BQd9T
DevOps Engineer | Brazil | https://smrtr.io/BQdgh

📊 Product & Project Management

Senior Technical Project Manager | USA | https://smrtr.io/zNJjg
Product Manager (Five9) | United Kingdom | https://jobs.smartrecruiters.com/Miratech1/744000144080619-product-manager-five9-
WFM Product Manager (Verint) | United Kingdom | https://smrtr.io/BnStn
Product Manager for CCT Data | India | https://smrtr.io/BCXSj

Not your role? It might be exactly what someone in your network has been looking for. Share it with them.

09/08/2026

Most AI projects don’t have an AI problem. They have an integration problem.

At Genesys Xperience 2026, Miratech’s Erik Delorey explored what happens when AI, data, and enterprise systems actually work together around the customer.

The result? Less repetition. Faster resolutions. Better context. And customer journeys where the complexity stays behind the scenes.

The article breaks down Erik’s key insights, including why AI may be the catalyst that finally gets long-standing integration challenges moving.

And if you’re thinking about your own environment, there’s something practical to take with you:

👉 Download the free Pre-Flight Integration Inventory to assess your integration readiness before your next transformation initiative.

Read the article and get the inventory: https://miratechgroup.com/about/news/customer-experience-integration-why-it-matters/

09/04/2026

Genesys Xperience 2026 highlighted a fundamental shift in customer experience. Success will not be determined simply by how much AI an organization deploys, but by its ability to bring together technology, data, operations and expertise to create outcomes that customers actually value.

The two-day event was a valuable opportunity to connect with clients, partners and prospects. We spoke with organizations about moving AI from experimentation to measurable impact, modernizing complex CX environments, connecting legacy and cloud technologies, and keeping human expertise and responsible governance at the center of transformation. These conversations will continue in the weeks and months ahead.

Across the keynotes, customer stories and expert sessions, the conversation moved beyond isolated AI use cases. Genesys Chairman and CEO Tony Bates emphasized that succeeding in the agentic era requires a new operating model built around connected experiences, collaboration between people and AI, governed autonomy and measurable outcomes.

The keynote, “Your Map for Success with Genesys Cloud,” brought that vision to life through six customer stories. For the Miratech team, it was especially meaningful to see AAA Auto Club Enterprises’s story included among the real-world examples of organizations turning AI strategy into tangible results.

The importance of integration came into focus during “Integration Is the Experience,” presented by Erik Delorey, Director of Innovation Engineering at Miratech. His message was clear: AI can only create meaningful value when it connects effectively with customer data, legacy platforms, operational systems and the people responsible for delivering the experience.

The session also introduced a practical integration scorecard that organizations can use to assess their readiness, identify gaps and establish priorities for cloud CX and AI transformation.

Thank you to Genesys for creating a forum where the CX community can exchange knowledge, challenge ideas and have purposeful conversations about what comes next.

09/02/2026

Genesys Xperience is in full swing, and the conversations around where CX is heading are just as important as the technology behind it.

From Erik Delorey sharing his perspective on stage today to conversations with customers, partners, and the Genesys community, it’s been a packed few days for the Miratech team.

Last night, we also had the chance to bring the community together with Genesys for an evening of good conversations and new connections.

Still at Xperience? Come find us at the Miratech booth. There’s plenty more to talk about.

09/01/2026

We are pleased to welcome Israel Ismail to Miratech as SVP Legal / General Counsel.

Israel brings more than 20 years of international legal leadership experience across multinational technology-driven companies. He has built and led teams across Asia, the Middle East, Europe, and the Americas, advising on complex commercial, regulatory, governance, compliance, M&A, and transformation matters.

Most recently, Israel served as SVP & Head of Legal, Americas at Signify. He also brings extensive experience in the digital and AI transformation of the legal function, developing practical frameworks and governance for a rapidly changing business environment.

💭 "I am excited to join Miratech at a time of continued international growth. In a global technology business, Legal has an important role not only in managing risk, but in helping the business move forward with clarity and confidence. I look forward to working with the team and contributing to Miratech’s next stage of growth."

— Israel Ismail, SVP Legal / General Counsel

Welcome to Miratech, Israel.

Address

140 Broadway
New York, NY
10005

Website

http://www.miratechgroup.com/

Alerts

Be the first to know and let us send you an email when Miratech posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Miratech: