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Most device requirements cover price, spec, warranty and delivery date. Almost nothing in them addresses a device's seco...
10/19/2026

Most device requirements cover price, spec, warranty and delivery date. Almost nothing in them addresses a device's second life. Five things to think about before your next employee device purchase:

โ€ข Standardize the fleet. Fewer models means more redeployment paths, simpler parts and stronger resale value.
โ€ข Buy for the second user, not only the first. Measure cost per usable year, not cost per unit.
โ€ข Score repairability like price. If a device cannot be repaired, every failure is a replacement.
โ€ข Negotiate the exit at entry. Trade-in terms, take-back and warranty transfer are easiest to negotiate before you sign.
โ€ข Choose hardware that can be sanitized. A data policy that permits certified wiping where risk allows keeps far more hardware in circulation.

Each of these is decided at purchase, and each has an owner outside IT. The full article covers who that is and what changes when the decision is made on purpose. Link in the comments.

Choosing the laptops your employees use every day is a significant circular-economy decision for any organization, thoug...
10/14/2026

Choosing the laptops your employees use every day is a significant circular-economy decision for any organization, though it is not always recognized as one.

That is because circular thinking usually starts at the other end, with a recycling vendor or a take-back program. Those steps help, but they come late. Whether a device gets a second life, and what that life looks like, is settled years earlier, in the purchase decisions that chose the device and the terms it arrived on.

Our latest article covers the five decisions that set a device's second life before it arrives, and who in the organization owns each one. Link in the comments.

Mobility programs usually stall for the same reason โ€” and it isn't the technology.The fleet grows faster than the struct...
10/12/2026

Mobility programs usually stall for the same reason โ€” and it isn't the technology.

The fleet grows faster than the structure managing it. What breaks is everything around the devices: ownership that was never clearly assigned, policies applied inconsistently across device types, and an IT team managing mobile devices on top of an already full plate.

The result is a program that's technically live but never mature. Devices are enrolled, but visibility is partial and support is reactive.

Getting unstuck takes less new technology and more structure:
1. ๐—” ๐—ฐ๐—น๐—ฒ๐—ฎ๐—ฟ ๐—ผ๐˜„๐—ป๐—ฒ๐—ฟ. Someone accountable for the mobility program end to end.
2. ๐—–๐—ผ๐—ป๐˜€๐—ถ๐˜€๐˜๐—ฒ๐—ป๐˜ ๐—ฝ๐—ผ๐—น๐—ถ๐—ฐ๐˜† ๐—ฒ๐—ป๐—ณ๐—ผ๐—ฟ๐—ฐ๐—ฒ๐—บ๐—ฒ๐—ป๐˜ across every device type, not just the easy ones.
3. ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ ๐—ฐ๐—ฎ๐—ฝ๐—ฎ๐—ฐ๐—ถ๐˜๐˜† ๐˜๐—ต๐—ฎ๐˜ ๐˜€๐—ฐ๐—ฎ๐—น๐—ฒ๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐˜๐—ต๐—ฒ ๐—ณ๐—น๐—ฒ๐—ฒ๐˜ โ€” because enrollment grows automatically, but support doesn't.

The organizations that get this right treat mobility as a managed program, not a side task for an already stretched IT team.

More in comments โ†’

When an employee's device fails, the IT department generally has two choices: repair it or replace it. In practice, this...
10/12/2026

When an employee's device fails, the IT department generally has two choices: repair it or replace it. In practice, this decision isn't made during the crisis, it is locked in at the moment of purchase.

A device with accessible components and a dependable parts supply gets repaired. One that cannot be opened without damage, or that needs parts only the manufacturer sells, gets replaced.

At purchase, three questions are worth asking: are the components accessible, will parts and documentation remain available and for how long, and is repair allowed by anyone besides the manufacturer. IT and finance can turn the answers into a weighted repairability criterion built into the evaluation.

Scoring repairability like price is one of five buying decisions that set a device's second life.

The full article covers all five and who owns each one. Link in the comments.

A point-of-sale terminal in a store is an IT asset. So is the subscription still renewing without a clear owner, the mob...
10/07/2026

A point-of-sale terminal in a store is an IT asset. So is the subscription still renewing without a clear owner, the mobile device on a cellular plan, and the tablet a hospital unit tracks on its list.

None of those show up on the same list twice. IT sees laptops and servers. For finance, the same object is a purchase to depreciate. Security only cares whether it can reach the network. Each list is accurate for its own job and incomplete for everyone else's.

A shared definition has to reach past hardware into cloud services, connected devices, and specialized equipment that belongs to no single department. That is where a hardware-only inventory stops, and where the gap starts.

More in the comments โ†’

Evaluating a Device Lifecycle Management provider can be overwhelming. Most describe their services in nearly identical ...
10/01/2026

Evaluating a Device Lifecycle Management provider can be overwhelming. Most describe their services in nearly identical terms, so the real differences only show up after the contract is signed. When you're evaluating providers, look for these five things:

1. ๐—ฆ๐—ฐ๐—ผ๐—ฝ๐—ฒ ๐—ผ๐—ณ ๐—ผ๐˜„๐—ป๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ. Look for a partner that takes responsibility from procurement through disposition. If the model splits the lifecycle across vendors, the coordination work stays with your team.

2. ๐——๐—ฎ๐˜๐—ฎ ๐˜ƒ๐—ถ๐˜€๐—ถ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜†. Your team should see every device's status and location in real time. A quarterly summary is a report, not visibility.

3. ๐— ๐—ฒ๐—ฎ๐˜€๐˜‚๐—ฟ๐—ฒ๐—ฑ ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜†. The provider should report SLAs and XLAs against actual data, with cadence and audit rights written into the agreement.

4. ๐—ฆ๐—ฒ๐—ฐ๐˜‚๐—ฟ๐—ฒ ๐—ฐ๐—ต๐—ฎ๐—ถ๐—ป ๐—ผ๐—ณ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—ฑ๐˜†. Every handoff โ€” depot to desk to disposition โ€” should be documented, with records available when you need them.

5. ๐—ฆ๐—ฐ๐—ฎ๐—น๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜† ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—น. Pricing, staffing, and logistics should hold at double today's headcount, not just current volume.

The right partner takes the operational burden off your team; the wrong one adds a layer to manage.

Not every asset deserves the same attention. Prioritize by impact instead of just inventory, and governance stops being ...
09/29/2026

Not every asset deserves the same attention.

Prioritize by impact instead of just inventory, and governance stops being a drag โ€” it starts driving decisions.

More in the comments โ†’

If you're weighing DEX platforms, here's the short version of a decision that usually feels complicated. Five questions ...
09/23/2026

If you're weighing DEX platforms, here's the short version of a decision that usually feels complicated.

Five questions define which platform fits your environment. The leading platforms are all capable โ€” what separates them is where each goes deepest, and depth only pays off where you need it. Answer the five honestly and the field narrows itself.

Our latest article walks through all five, then maps the leading platforms to the environments they fit best. Link in the comments. ๐Ÿ‘‡

There's no single best DEX platform. There's a best one for your environment โ€” and finding it is more about your environ...
09/22/2026

There's no single best DEX platform. There's a best one for your environment โ€” and finding it is more about your environment than the platforms.

The leading options are all capable; each is simply strongest in a different place. So the real work is knowing what your environment needs most: how much of your work is virtual, what your fleet looks like, which signals you're missing, how fast you need to see problems, and what you want automated.

Our latest article turns that into five questions, then profiles the leading platforms against them. Everything you need to choose well, in one place. Link in the comments. ๐Ÿ‘‡

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