13/05/2026
WE'RE HIRING!!!📣📣📣
Job Title: PROFESSIONAL SERVICES ENGINEER
Work Hours: Full-Time (Hybrid)
Location: Makati City
About the role:
The Professional Services Engineer is responsible for systems implementation, configuration, training, and content development for our CAM and IoT customers and for our internal departments. The position reports into the Professional Services Manager, is permanent and on 37.5 hours per week worked at 7.5 hours per day from Monday to Friday, inclusive.
What you'll be doing:
• Drive and manage the implementation stage, delivery, sign-off, and transitioning to Client Services Support for our high value PKI products.
• Collaborate with Sales and Sales Engineering teams to define project scope, SOWs, and closing delivery service opportunities.
• Provide value through technical product knowledge, service enablement and support of enterprise solutions.
• Work cross-functionally with colleagues and other business entities to support our enterprise products within agreed SLAs.
• Collaborate with Product Management, Software Development, and Quality Assurance teams in UAT stage for testing new product features and integrations.
• Assist with the integration of our solutions to approved third parties.
• Gather and analyze system logs to troubleshoot issues reported by customers.
• Report to and follow up with Quality Assurance and Software Development teams any system issues and bugs found or reported by customers.
• Communicate actively with customers regarding the status of bug tickets, product improvements and features, and incidents.
• Create, develop, and update training material for our enterprise solutions portfolio.
• Provide technical training to Client Services Support and Sales Engineering teams when a new feature or product version is released.
• Act as an advocate for the customer in internal meetings with other departments.
• Responsible for maintaining training and development plans agreed with line manager.
• Provide the Professional Services team with subject matter expertise related to the proposed solution and customer's needs to ensure successful service delivery.
• Understand departmental KPIs, striving to increase departmental productivity, improve efficiencies via system or process change.
• Non-standard hours and weekend work may be required to manage project launches, strategy, and process changes, including travel to customer sites for on-site installations.
• Maintain working proficiency in Salesforce to accurately track, manage, and report cases, supporting smooth operations and timely service delivery.
• Responsibility for complying with company policies and procedures, including but not limited to information security and acceptable use, and for undertaking mandatory in-house company training as required.
• Undertake other job responsibilities and accountabilities within the remit of the job role as and when these may arise.
What we're looking for:
• Associate degree in Computer Science or or comparable due to experience or be in possession of Cybersecurity and IT Certifications (i.e. Comptia, (ISC)2, GIAC, etc.).
• Knowledge and experience using Microsoft Office tools.
• Demonstrates organizational and time management skills, effectively meeting deadlines.
• Ability to work across multiple time-zones as/when required.
• Excellent English communication skills, both written and verbal.
• Client focused with strong interpersonal skills and experience managing stakeholders and customers' expectations.
• Displays a polite and professional attitude when representing GMO GlobalSign.
• Demonstrate research and problem-solving skills.
• Ability to manage tasks and deadlines autonomously.
• Knowledge of and experience in Active Directory Domain Services and Certificate Services.
• Understanding of and troubleshooting experience with RESTful and SOAP APIs.
• Demonstrated practical experience working with ACME agents and a commitment to learning and staying up to date with commonly used tools such as Certbot and Simple-Acme.
• Experience of Windows environment especially Active Directory, Windows/Linux Servers/Desktops, Command Prompt, Virtual Machine set-up, etc.
• Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
What we offer:
* Competitive salary
* Comprehensive health and wellness benefits
* Opportunities for professional development and career growth
* Collaborative and supportive work environment
* Work-life balance initiatives, including flexible working arrangements
Send your CV to: [email protected] 📨
