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Monday 09:30 - 19:00 Tuesday 09:30 - 19:00 Wednesday 09:30 - 19:00 Thursday 09:30 - 19:00 Friday 09:30 - 19:00

Sobot Technology

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Sobot Technology

Shape the Future of Contact Center!

01/09/2026

Piloting an AI agent ≠ actually running one 🤖 64% have tried it, only 27% made it to full production. Usually the AI can talk but can't reach the systems it needs. Sobot AI Agent plugs into your order and CRM systems directly, so it can actually solve things, not just chat. ✅

28/08/2026

Ever chat with an AI that sounds helpful, but you still end up waiting for a human to actually fix your issue? 😅

Turns out that's the real gap in customer service AI right now. Bots that can only talk cap out around 40% resolution. But AI that can take action, like processing refunds or updating an account, is hitting 65 to 80%!

That's what Sobot Agents is built for: not just answering, but actually getting it done ✅

27/08/2026

📦 Tracking questions, delivery delays, lost packages, returns. Logistics issues eat up a huge chunk of ecommerce support time.

Sobot's AI handles the repetitive stuff automatically: real-time tracking, proactive updates, smart ticketing, all in one inbox. 🚚

Read more: https://www.sobot.io/blog/ai-customer-service-ecommerce-logistics/

26/08/2026

Fixed workflows are great for standard scenarios, fast and reliable. But once a request goes off-script, they can get stuck. 🧩

Our Agents now run both. Workflows for the fixed processes, and ReAct (reason, act, observe, on a loop) for everything more open-ended, so the Agent can figure out what's missing and ask for it as the conversation goes.

21/08/2026

Ever explain your whole problem to a chatbot, order number, everything 📝, only for a human to join and ask "Hi, how can I help you today?" 😩

Not an AI problem. A handoff problem. The context just didn't travel. 🔁

We broke it down:
sobot.io/blog/ai-didnt-break-customer-support-bad-handoffs-did/

19/08/2026

Glad to share this one 😊 Sobot picked up 9 Capterra 2026 Awards, covering Best Value and Best Ease of Use across Contact Center 📞, Customer Service 💬, Chatbot 🤖, Conversational AI ✨, and Live Chat.

These badges aren't something we award ourselves, they come from real users leaving real reviews. So really, this belongs to everyone who took a few minutes to share honest feedback 🙌

Thank you all!

18/08/2026

Big update: Agents can now do a lot more than answer questions 🚀

The upgraded Agents take real action across sales, service, after-sales, and operations, checking systems, verifying policy ✅, closing requests end to end. And they're backed by 🔗 Nexus (every channel connected in one place) and our 👥 Experts team (who deploy and fine-tune every setup).

An AI upgrade that's actually built to work in the real world, not just a demo 💪

See what's new 👉 https://www.sobot.io

14/08/2026

Ever tried tracking one customer across Instagram 📸, your website 🌐, Amazon 🛒, WhatsApp 💬 AND email ✉️? 😅 That's a normal Tuesday for most ecommerce support teams.

The fix isn't more tabs, it's one platform 🗂️ that connects the orders, the conversations, and the tickets so agents always have the full picture 👀.

See how Sobot brings it all together 👇
https://www.sobot.io/blog/sobot-ecommerce-order-management/

13/08/2026

Sobot's AI Agents just got a real upgrade 🚀, and it starts with how they think.

The Agent now works through each case in a loop, reasoning, acting, and checking the result, so a return request gets fully resolved instead of just pointed in the right direction. Setting it up got easier too, just describe what you need and it takes care of the rest. 💬

Over 90% of issues are now resolved on their own, backed by Nexus connecting every channel and a real team of Experts keeping things sharp behind the scenes. 💪

12/08/2026

What a summit! 📱 We spent the week at WhatsApp Business Summit Indonesia 2026, talking with CX teams about how they use WhatsApp for customer support.

Loved every conversation. As a Meta-certified WhatsApp Business Solution Provider (BSP), this is exactly our world: bulk messaging at scale, and AI chatbot with smart routing to agents when needed.

Thanks for stopping by 🙌

Address

14-06, 6 RAFFLES QUAY
Central Region
048580

Opening Hours

Monday	09:30 - 19:00
Tuesday	09:30 - 19:00
Wednesday	09:30 - 19:00
Thursday	09:30 - 19:00
Friday	09:30 - 19:00

Website

https://www.sobot.io/

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