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Sobot Technology

Shape the Future of Contact Center!

11/06/2026

Picking an AI contact center platform in 2026? The options look similar on the surface but perform very differently when it comes to autonomous resolution, multichannel coverage, and total cost.

We published a deep comparison of 9 platforms — with real criteria, not just feature checklists.

Read the full article: https://www.sobot.io/blog/best-ai-contact-center-software-2026/

10/06/2026

A shift worth paying attention to: customers are now using AI tools to optimize their own support interactions. Better-drafted tickets, faster IVR navigation, cleaner escalations.
The bar for good automated support just got higher.

09/06/2026

WhatsApp has a 98% message open rate and 3.5 billion active users. For customer service teams, that reach — combined with automation — makes it one of the most effective support channels available.

We put together a full guide on how to use WhatsApp for customer support, from setup to automation to real-world case studies.
https://www.sobot.io/blog/whatsapp-for-business-the-future-of-customer-service-and-engagement/

08/06/2026

Comparing Gladly and Sobot for your customer service stack? Both handle omnichannel conversations well — but they're built around different priorities.

Gladly focuses on continuous customer timelines and relationship-driven support. Sobot leans harder into AI automation, scalable workflows, and broader channel coverage including WhatsApp and 19-language support.

We compared them across features, strengths, and best-fit use cases.
https://www.sobot.io/blog/gladly-vs-sobot/

05/06/2026

AI telemarketing isn't the spammy robocall of five years ago. 📞

The new generation does what human reps used to: qualifies leads, confirms appointments, follows up on cart abandonment, re-engages dormant customers, with CRM context personalizing the call before it connects.

The interesting part isn't replacing reps. It's reach. A small team can now have a real conversation with every lead, not just the top 10%. We wrote up the use cases that actually convert and the design rules that keep these calls helpful (not spammy). 👍

Read the full piece 👇
https://www.sobot.io/blog/ai-powered-telemarketing-calls/

04/06/2026

In 2025, AI resolved 30% of customer service cases. By 2027, Salesforce expects 50%. 📊

The interesting part isn't the number, it's the slope. We've gone from "AI assists agents" to "AI closes tickets without a human" in two years, mostly in the boring high-volume questions (order status, refunds, password resets, return labels).

The smart move for CX leaders isn't automating everything. It's picking the question types you know inside out, getting those resolving cleanly, and expanding from there. That scoped approach is how we built Sobot AI. 👍

See how it works 👇
https://www.sobot.io/ai

03/06/2026

It's 9 PM. A shopper is in her cart, stuck between two sizes of the same dress. 🛍️

A generic bot says "see our size chart" and watches her bounce.

A real AI agent? It knows she ordered two pieces last month, kept one, and asks if she wants the same fit this time. Then it closes the sale.

The difference isn't model quality. It's how deeply the AI is wired into product data and order history. We reviewed the top 10 AI agent platforms for ecommerce in 2026, scored on integration depth, channel coverage, and real conversion impact. 👍

Full guide 👇
https://www.sobot.io/blog/top-10-customer-service-ai-agent-platforms-for-ecommerce/

02/06/2026

The next problem in AI customer service isn't deploying it. It's keeping it accurate. 📊

A new Metrigy study (May 2026) finds the teams getting the most out of AI for CX are 2.2× more likely than their peers to use advanced "CX assurance" tools that continuously watch AI performance instead of just checking it at launch.

The takeaway: budget not just for deployment, but for the layer that catches drift after week one. That's how the gap between "running AI" and "running AI well" is widening. 👀

01/06/2026

“Zendesk is great, but customer support in Southeast Asia doesn’t always look the same.” 💬

A CX leader from a regional ecommerce brand mentioned this to me recently, and it reflects a broader shift we’re seeing across APAC conversations this year.

Most global platforms cover email, web chat, and Messenger beautifully, but in SEA your customers are on LINE, Zalo, KakaoTalk, and WhatsApp Business. If your AI agent doesn't see them all, you're routing half your traffic to the wrong door. 🌏

We compared the Zendesk alternatives that actually fit SEA operations, channel by channel and price by price. 👍

Read the full breakdown 👇
https://www.sobot.io/blog/which-zendesk-alternative-is-best-for-southeast-asia/

29/05/2026

Voice AI just tripled its footprint. 📞

In 2026 it handles 19% of inbound contact center calls, up from 6% in 2024 (Forrester). Banking and telco lead the way.

Why those industries? Password resets, balance checks, outage updates. High-volume, repetitive, predictable. Perfect for automation. ✅

The lesson: voice AI didn't win by doing everything. It won by taking the boring, repetitive calls off agents so they can focus on the ones that need a human. That's exactly what Sobot's Voicebot is built for. 👍

See it in action 👇
https://www.sobot.io/voicebot

Address

14-06, 6 RAFFLES QUAY
Central Region
048580

Opening Hours

Monday	09:30 - 19:00
Tuesday	09:30 - 19:00
Wednesday	09:30 - 19:00
Thursday	09:30 - 19:00
Friday	09:30 - 19:00

Website

https://www.sobot.io/

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