Sobot Technology

14/10/2026

🏆 Big news from Sobot!

We just won 3 G2 Fall 2026 awards in Conversational Support, a clean sweep for us:

💜 Users Most Likely To Recommend
💚 Best Support
💛 Best Meets Requirements

What makes these awards special? They’re driven entirely by real user reviews. No analyst panels, no paid rankings, just honest feedback from the people who use Sobot every day.

To every customer who shared their experience: thank you. You made this happen. 🙏

30/09/2026

That's a wrap from Singapore! 🇸🇬✨

Thank you to everyone who visited us at Cloud & AI Infrastructure Asia 2026. We loved every chat at our booth 💬

Curious to see what AI Agents can do for your team? Drop us a message anytime 📩

24/09/2026

We're packing our bags for Singapore! 🇸🇬✈️

Find Sobot at Cloud & AI Infrastructure Asia 2026:
📅 29-30 September
📍 Sands Expo & Convention Centre, Stand 5-L12

Come say hi and catch live demos of AI agents across chat, voice and WhatsApp 💬

22/09/2026

Ever wonder why your AI Agent can explain a policy but can't actually solve the problem? 🧩

The missing piece is often MCP — it connects your AI Agent to the live systems (orders, CRM, tickets) where the real answers live, so it can take action instead of just talking. ✅

Read how it works 👉 https://www.sobot.io/blog/mcp-for-customer-support/

21/09/2026

Another one from the G2 Fall 2026 report 📋

5 "Easiest" badges 🏅 across 3 product lines: Conversational Support 💬, Live Chat, and Call Center Infrastructure 📞. Different products, same feedback 😊

18/09/2026

Would you trust an AI Agent after 3 sample questions? 🤔 Real customers are messier than that. Sobot's Evaluation Center tests AI Agents against real scenarios, scoring accuracy, safety, and tone. One weak score = fail. ❌

See how it works 👉 https://www.sobot.io/blog/ai-agent-evaluation-for-customer-service/

16/09/2026

Sobot just earned 5 G2 leadership awards this Fall 2026. 🏆

Leader in Chatbots and Live Chat. Momentum Leader in Contact Center, Chatbots, and Call Center Infrastructure.

Every badge based on verified reviews from real users. Thank you to everyone who shared their experience.

See what they're saying: www.g2.com/sellers/sobot

15/09/2026

New Gartner data: 87% of customers say they need a way to reach a human when a company uses AI for service. 🙋 It's not that AI fails, over half say it actually makes things easier. The trick is an easy exit, not a dead end.

Sobot's AI Agent hands off with full context, so nobody repeats themselves.

Source: Gartner, August 2026

11/09/2026

Your AI Agents’ performance data just got a whole lot easier to understand. 🙌

With Sobot’s new “Ask AI for Data” feature, just type a question like “Why did CSAT drop last week?” and get a clear answer with trends, anomaly flags, and suggested next steps — no spreadsheet skills required.

See it in action below. 👇

10/09/2026

Building an AI Agent for customer service usually means writing prompts, binding a knowledge base, wiring APIs. 😅 Sobot AI Agents Studio does it differently: you describe what you want in plain language, it asks the right questions, checks what resources already exist, and drafts the setup for you to approve. 🙌

We walked through the whole process in our latest blog. Check it out 👇
https://www.sobot.io/blog/how-to-build-an-ai-agent-for-customer-service

Sobot AI Agents turns five configuration decisions into one conversation: describe the customer service AI agent you need, and Agents Studio asks the questions, checks your resources and drafts it for approval.