09/06/2026
A common misconception is that any Smart Locker solution can support MSP environments. In reality, MSP-ready platforms require much more than basic compatibility with IT systems.
An MSP-ready Smart Locker solution should support multi-tenant environments, native ServiceNow integration, centralized management, strong governance, and scalable workflows across multiple customers and locations. It also needs the operational support behind it — including deployment, monitoring, logistics, and lifecycle management.
Best practice: evaluate Smart Locker platforms based on how well they align with real MSP operating models, not just hardware features. Scalability, integration, and service management matter just as much as the lockers themselves.
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