ComputerTalk

10/12/2026

🍂 Happy Thanksgiving! 🍁

Wishing everyone a wonderful Canadian Thanksgiving filled with gratitude, good food, and special moments with family and friends. We hope you have a lovely day celebrating what matters most 🦃

10/09/2026

Function Friday: R&D on the PII Redactor 🔒

Paily Njarlangattil, R&D Software Engineer, explains how ice Contact Center automatically removes personal information from call recordings and transcripts, so your customers' data stays protected and your team can still use every call for training.

https://buff.ly/ycxnHvP

10/08/2026

Citizens expect fast, 24/7 service. Here are 8 ways government agencies can deliver it in 2027. Also, learn how one hotline cut operator-assisted calls by 40%.

https://buff.ly/Qb57rC2

Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scala...

10/08/2026

Video calling can solve complex issues faster, but it's not the right fit for every interaction. Discover when to use and when to skip it!

Learn more: https://buff.ly/kCr4if1

10/07/2026

Effective reporting can help guide organizations to significant improvements. But common mistakes can get in the way. In our latest blog, learn about 10 common reporting mistakes and how to avoid them!

Find out which 10 contact center reporting mistakes can make good KPIs misleading, hide customer pain, and point managers toward the wrong fix.

10/07/2026

We celebrated Thanksgiving early today with a turkey lunch and a game of Family Feud! 🦃 We're thankful for great food, great colleagues, and a great time!

10/06/2026

A big welcome to Karim Abdelhamid!

Karim is joining our Technical Support team, and we're excited to have him on board. A fun fact about him is that he once ran a half-marathon at 19 with almost no training—he found out why that was a bad idea on race day 🏃

Welcome to the team 😊

10/06/2026

We are thrilled to welcome Rebecca Huang to ComputerTalk!

Rebecca is joining our Product Quality Assurance team, and we're excited to have her on board. 🐈️ A fun fact about her is that she has a cat named Winnie who doesn't enjoy being outside, but loves running in the hallway in her building.

Welcome to the team 😊

10/02/2026

📊 Most contact centers collect far more data than they use.

Here are the five types of call center analytics worth leveraging, and what each one tells you 👇
https://buff.ly/8X1gJOW

Uncover the five types of customer service call center analytics found in most contact center platforms in the market today, and learn why each one is important.

10/02/2026

🎥 What's new from our R&D team?

In this Function Friday, our Head of Product Engineering and our Technical and Product Lead walk through a few of the features in ice Contact Center 15.2, a release built directly from customer feedback.

Get the full breakdown in the blog 👇
https://buff.ly/vfgYe0n