ITCE

15/09/2026

💣 Probably the biggest bomb we’re dropping this year: 𝐈𝐓𝐂𝐄 𝐢𝐬 𝐣𝐨𝐢𝐧𝐢𝐧𝐠 VISEO!

After more than 27 years, we are taking an important step forward as ITCE becomes part of VISEO, a global technology and digital consulting company operating in more than 20 countries worldwide.

𝐖𝐡𝐚𝐭 𝐝𝐨𝐞𝐬 𝐭𝐡𝐢𝐬 𝐦𝐞𝐚𝐧 𝐟𝐨𝐫 𝐮𝐬?
Together with VISEO, we will work on developing a strong global ServiceNow offering. VISEO brings international scale and broad transformation expertise while ITCE brings deep ServiceNow knowledge and a strong background in consulting and professional training. This combination gives us a solid foundation to grow and deliver even more value to our clients.

There is a lot ahead, and we are excited to build together and collaborate with new teams across different markets.

To all our clients, partners, and friends who have been part of ITCE’s journey so far, we are happy to have you with us for what comes next. And to VISEO, thank you for the warm welcome. We look forward to what we will achieve together. 💙

>>https://www.itce.com/itce-becomes-part-of-viseo-to-expand-servicenow-capabilities/

10/09/2026

What happens when processes and development need to work as part of the same environment?

Today we’re opening the doors of SpaceAssembly for a practical session where we'll share what we learned from our project, why separate data models create challenges between service management and development, and how a unified approach can help connect the two.

And we won’t stop at theory. We’ll finish with a live demo of a working prototype, showing real integration scenarios and how information can flow between ITIL processes and Agile teams, including Incident and Problem synchronization with Jira.

📅 10 September 2026
🕓 16:00–17:00
📍 ITCE SpaceAssembly, Sofia Tech Park

If you work with ITSM, Agile, Product or Service Management, join us to see how the two worlds can work better together.

03/09/2026

Your experience with ITCE matters to us. ❤️

If you have worked with us, joined one of our trainings, or trusted our team with a consulting project, we would love to hear about your experience.

A quick Google review helps us understand what we are doing well and helps others get to know ITCE through the people who know us best.

Take a minute to share your thoughts, and we would truly appreciate it.

Thank you for being part of our journey. ✨
>>

Post a review to our profile on Google

26/08/2026

We know that your calendar is busy enough already... So we’re making professional development easier to say 𝐲𝐞𝐬 to with our new micro-training format. ✅

19/08/2026

keeps evolving, and so should the knowledge behind your certification. 📚

If you’ve successfully completed an AI CERTs® training with us, remember that your certification 𝐢𝐬 𝐯𝐚𝐥𝐢𝐝 𝐟𝐨𝐫 𝐨𝐧𝐞 𝐲𝐞𝐚𝐫. Once that year is up, completing the recertification assessment allows you to renew your credential for another year and stay aligned with the latest AI tools and industry practices.

Recertification is a simple way to protect the value of what you’ve already achieved while continuing to demonstrate up-to-date AI knowledge.

As your trusted AI CERTs® training provider, ITCE can support you with the recertification process at a preferential price.

👉 Is your certification approaching its expiration date? Get in touch with our team to explore your recertification options.

13/08/2026

Investing in ServiceNow can transform the way an organization works, but technology alone does not create that transformation. The real impact begins when teams understand the processes behind the platform and feel confident applying them in their everyday work.

This is why we created our custom ServiceNow practitioner training courses that connect the capabilities of the platform with established frameworks such as , , and Project Management, helping participants understand both what they are doing in and why it matters to the wider business.

Rather than working with generic examples, participants explore real business cases that are discussed in advance and adapted to the organization’s ServiceNow implementation, industry, and working environment. This creates a learning experience that feels relevant from the start and gives teams knowledge and practical skills they can bring directly into their daily responsibilities.

Because realizing the full value of a ServiceNow investment depends not only on the platform you implement, but also on how effectively your people can use it.

Discover our practical ServiceNow courses and find the right learning path for your team: https://www.itce.com/course-category/servicenow-practitioner/

06/08/2026

If you are a project manager, you have probably already seen how is becoming part of your daily work. The real question is no longer whether to use it, but how to use it in a way that helps you work smarter. 😎

Join our 1-day 𝐀𝐈+ 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐅𝐮𝐧𝐝𝐚𝐦𝐞𝐧𝐭𝐚𝐥𝐬™ training on 18 September and discover practical ways to use AI for planning, decision making, risk management, communication, and project delivery. You will leave with new skills and techniques that you can start applying to your projects right away.

Whether you are an experienced project manager, a team lead, or simply looking to stay ahead, this course will help you build the confidence to use AI effectively in your role. 💡

Learn more and reserve your place:
>> https://www.itce.com/courses-catalogue/ai-project-manager/

04/08/2026

Last Friday, PeopleCert officially launched 𝐈𝐓𝐈𝐋® 𝐀𝐈 𝐆𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞 (𝐕𝐞𝐫𝐬𝐢𝐨𝐧 5), and we are excited to announce that ITCE is already accredited to deliver it.

We made sure to start the accreditation process early because we knew this certification would quickly become relevant for organizations looking to introduce in a responsible and structured way. Now, we are ready to help professionals develop the practical skills to make that happen. 💪

As AI becomes part of more products, services, and business processes, organizations need a clear and practical approach to governing it. The ® AI Governance (Version 5) training provides exactly that, helping professionals establish responsible AI practices, manage risk, and integrate AI governance into existing service management.

We are particularly excited about this new certification because it addresses a challenge many organizations are facing today - 𝐡𝐨𝐰 𝐭𝐨 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭 𝐀𝐈 𝐰𝐡𝐢𝐥𝐞 𝐞𝐧𝐬𝐮𝐫𝐢𝐧𝐠 𝐢𝐭 𝐢𝐬 𝐠𝐨𝐯𝐞𝐫𝐧𝐞𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐲 𝐚𝐧𝐝 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐬 𝐫𝐞𝐚𝐥 𝐯𝐚𝐥𝐮𝐞?

🔎 Explore the course >> https://www.itce.com/courses-catalogue/itil-ai-governance-version-5/

28/07/2026

Following his recognition as the AI CERTs® 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐓𝐫𝐚𝐢𝐧𝐞𝐫 𝐨𝐟 𝐭𝐡𝐞 𝐘𝐞𝐚𝐫 – 𝐄𝐮𝐫𝐨𝐩𝐞, Angel Georgiev, joined Jalpesh Niranjan Desai, Project Manager at AI CERTs®, to discuss one of the most relevant topics for L&D leaders today: "𝐀𝐈 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐓𝐫𝐞𝐧𝐝𝐬 2026: 𝐖𝐡𝐚𝐭 𝐋&𝐃 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 𝐀𝐫𝐞 𝐆𝐞𝐭𝐭𝐢𝐧𝐠 𝐖𝐫𝐨𝐧𝐠."

The conversation focused on a challenge many organizations are facing. AI adoption is accelerating, but effective learning requires more than introducing new tools. It calls for building practical skills and aligning training with business objectives. These priorities closely reflect the direction many L&D leaders are taking as becomes a strategic part of workforce development.

At ITCE, we are proud to be part of these conversations that shape the future of AI education. Congratulations once again, Angel, on this well-deserved recognition and for continuing to inspire professionals across Europe with your expertise.

Most AI training fails for one reason: it starts with the tool, not...

22/07/2026

ITIL 5 has arrived, but what does it actually mean for organizations already working with ITIL 4 or even ITIL v3? 🔎

The good news is that the foundation remains the same. The biggest changes are in how services and products are managed, how AI governance is embedded into the framework, and how the certification path evolves.

In our latest blog, Angel Georgiev breaks down:
✅ What changes in the framework
✅ What carries over from ITIL 4
✅ How ITIL v3 and ITIL 4 professionals can transition
✅ What the new certification path looks like

If you're planning your next step with or preparing your teams for the future, this is a great place to start.

Read the full article here: https://www.itce.com/itil-4-to-itil-5/