ITCE

13/08/2026

Investing in ServiceNow can transform the way an organization works, but technology alone does not create that transformation. The real impact begins when teams understand the processes behind the platform and feel confident applying them in their everyday work.

This is why we created our custom ServiceNow practitioner training courses that connect the capabilities of the platform with established frameworks such as , , and Project Management, helping participants understand both what they are doing in and why it matters to the wider business.

Rather than working with generic examples, participants explore real business cases that are discussed in advance and adapted to the organization’s ServiceNow implementation, industry, and working environment. This creates a learning experience that feels relevant from the start and gives teams knowledge and practical skills they can bring directly into their daily responsibilities.

Because realizing the full value of a ServiceNow investment depends not only on the platform you implement, but also on how effectively your people can use it.

Discover our practical ServiceNow courses and find the right learning path for your team: https://www.itce.com/course-category/servicenow-practitioner/

06/08/2026

If you are a project manager, you have probably already seen how is becoming part of your daily work. The real question is no longer whether to use it, but how to use it in a way that helps you work smarter. 😎

Join our 1-day 𝐀𝐈+ 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐅𝐮𝐧𝐝𝐚𝐦𝐞𝐧𝐭𝐚𝐥𝐬™ training on 18 September and discover practical ways to use AI for planning, decision making, risk management, communication, and project delivery. You will leave with new skills and techniques that you can start applying to your projects right away.

Whether you are an experienced project manager, a team lead, or simply looking to stay ahead, this course will help you build the confidence to use AI effectively in your role. 💡

Learn more and reserve your place:
>> https://www.itce.com/courses-catalogue/ai-project-manager/

04/08/2026

Last Friday, PeopleCert officially launched 𝐈𝐓𝐈𝐋® 𝐀𝐈 𝐆𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞 (𝐕𝐞𝐫𝐬𝐢𝐨𝐧 5), and we are excited to announce that ITCE is already accredited to deliver it.

We made sure to start the accreditation process early because we knew this certification would quickly become relevant for organizations looking to introduce in a responsible and structured way. Now, we are ready to help professionals develop the practical skills to make that happen. 💪

As AI becomes part of more products, services, and business processes, organizations need a clear and practical approach to governing it. The ® AI Governance (Version 5) training provides exactly that, helping professionals establish responsible AI practices, manage risk, and integrate AI governance into existing service management.

We are particularly excited about this new certification because it addresses a challenge many organizations are facing today - 𝐡𝐨𝐰 𝐭𝐨 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭 𝐀𝐈 𝐰𝐡𝐢𝐥𝐞 𝐞𝐧𝐬𝐮𝐫𝐢𝐧𝐠 𝐢𝐭 𝐢𝐬 𝐠𝐨𝐯𝐞𝐫𝐧𝐞𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐲 𝐚𝐧𝐝 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐬 𝐫𝐞𝐚𝐥 𝐯𝐚𝐥𝐮𝐞?

🔎 Explore the course >> https://www.itce.com/courses-catalogue/itil-ai-governance-version-5/

28/07/2026

Following his recognition as the AI CERTs® 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐓𝐫𝐚𝐢𝐧𝐞𝐫 𝐨𝐟 𝐭𝐡𝐞 𝐘𝐞𝐚𝐫 – 𝐄𝐮𝐫𝐨𝐩𝐞, Angel Georgiev, joined Jalpesh Niranjan Desai, Project Manager at AI CERTs®, to discuss one of the most relevant topics for L&D leaders today: "𝐀𝐈 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐓𝐫𝐞𝐧𝐝𝐬 2026: 𝐖𝐡𝐚𝐭 𝐋&𝐃 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 𝐀𝐫𝐞 𝐆𝐞𝐭𝐭𝐢𝐧𝐠 𝐖𝐫𝐨𝐧𝐠."

The conversation focused on a challenge many organizations are facing. AI adoption is accelerating, but effective learning requires more than introducing new tools. It calls for building practical skills and aligning training with business objectives. These priorities closely reflect the direction many L&D leaders are taking as becomes a strategic part of workforce development.

At ITCE, we are proud to be part of these conversations that shape the future of AI education. Congratulations once again, Angel, on this well-deserved recognition and for continuing to inspire professionals across Europe with your expertise.

Most AI training fails for one reason: it starts with the tool, not...

22/07/2026

ITIL 5 has arrived, but what does it actually mean for organizations already working with ITIL 4 or even ITIL v3? 🔎

The good news is that the foundation remains the same. The biggest changes are in how services and products are managed, how AI governance is embedded into the framework, and how the certification path evolves.

In our latest blog, Angel Georgiev breaks down:
✅ What changes in the framework
✅ What carries over from ITIL 4
✅ How ITIL v3 and ITIL 4 professionals can transition
✅ What the new certification path looks like

If you're planning your next step with or preparing your teams for the future, this is a great place to start.

Read the full article here: https://www.itce.com/itil-4-to-itil-5/

14/07/2026

We kicked off the month the best way we know how, with our Summer PI Planning. ☀️

It is one of our favorite moments on the calendar because it brings the whole team together in SpaceAssembly to align on our goals for the next six months. Stepping away from our daily work gives us the opportunity to focus on what matters most, properly prioritize our initiatives, distribute tasks, and ensure every team is moving in the same direction.

Words like OKRs, epics, and user stories are mentioned countless times throughout those three days, as we turn strategy into actionable plans. This hashtag is also especially exciting because we are taking another step forward in the way we plan and collaborate.

For the first time, we are managing our internal planning in ServiceNow 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭. 🎉✨ Having our 𝐀𝐠𝐢𝐥𝐞 𝐑𝐞𝐥𝐞𝐚𝐬𝐞 𝐓𝐫𝐚𝐢𝐧𝐬, objectives, and progress visualized in one place gives us greater transparency and supports our strategic planning throughout the PI.

Of course, one thing remains the same. We always make sure to have as much fun as possible while planning the months ahead. ❤️

01/07/2026

The best teams are not only built in meeting rooms...

We spent the last weekend in the beautiful and all time favorite Rhodope Mountains exploring, laughing, and learning together. Time spent like this makes it even easier to build the right teams for our clients and work together when things get complicated.

We may be a small company, but every day we prove that size has little to do with impact. 🤗

Our strength comes from the way we work together. We are not connected by hierarchy, nor do we follow rigid structures. We are connected by true friendships, real trust, and genuine collaboration. We have always believed in building a team of exceptional people, and we can confidently say that every member of ITCE is a superstar in their field. ⭐️ And we are incredibly proud that our team is made up of exactly those people.

Every event we organize for ourselves helps us discover new strengths in one another, understand each other beyond our daily roles, and build the kind of connection that no meeting can create. That is why we can take on even the most complex projects, knowing that we complement our strengths, support one another, and bring out the very best in each other. This is the powerful secret behind every result we deliver. 😎

Spending time together like this reminds us how lucky we are to work alongside colleagues who inspire us every day and make us stronger together. Thank you, ITCE team! ❤️💛💙

29/06/2026

What does meaningful workforce development look like? 👀 According to us, it starts with investing in your people.

This year, Postbank partnered with us to deliver a large-scale learning initiative, providing more than 500 employees with practical training in 𝐀𝐠𝐢𝐥𝐞, 𝐒𝐀𝐅𝐞, 𝐈𝐓𝐈𝐋, 𝐚𝐧𝐝 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭. The focus goes beyond certifications but in building skills that employees can apply in their daily work and helping teams adapt to an evolving business environment.

We are proud to support Postbank in creating learning experiences that are practical and designed to make a lasting impact.

Curious to learn more about this partnership and the impact it is already making? Read the full article here >> https://www.itce.com/postbank-and-itce-join-forces/

26/06/2026

Canva recently dedicated an entire week for more than 5,000 employees to learn and experiment with . Employees were encouraged to step away from their responsibilities and use the time to explore how AI could support their work. Surprisingly, the company discovered that the greatest challenge was not the technology itself but that many employees were unsure where to begin, while others found it difficult to step away from familiar routines and daily responsibilities.

We appreciate Canva's openness in sharing these findings. Honest insights into what works, and what does not, help move the conversation around AI adoption beyond the technology itself and toward the organizational changes that make a real difference. 👏

This is a challenge that extends far beyond Canva. What we see is that many organizations have already invested in AI tools, but adoption often progresses more slowly than expected because changing the way people work takes more than providing access to new technology.

At ITCE, we see that successful digital adoption starts with the people behind it and it requires role specific guidance and the confidence to experiment before the new tool, platform, etc. becomes a natural part of everyday work.

Canva's experience is a valuable reminder that AI transformation, like any 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧, 𝐬𝐮𝐜𝐜𝐞𝐞𝐝𝐬 𝐰𝐡𝐞𝐧 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐢𝐬 𝐦𝐚𝐭𝐜𝐡𝐞𝐝 𝐛𝐲 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐬𝐤𝐢𝐥𝐥𝐬, 𝐦𝐢𝐧𝐝𝐬𝐞𝐭, 𝐚𝐧𝐝 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐩𝐞𝐨𝐩𝐥𝐞 𝐮𝐬𝐢𝐧𝐠 𝐢𝐭.

This principle is at the core of our AI training and consulting approach,
>> Learn more about our AI solutions: https://www.itce.com/ai/

>> Read the full Canva piece on State of Brand at https://www.thestateofbrand.com/news/canva-paid-people-to-spend-a-week-learning-ai

Chief Customer Officer Rob Giglio describes how the company cleared the calendar for more than 5,000 employees and handed everyone a full week to do nothing but explore AI.

23/06/2026

Being able to write great prompts is valuable, but it is only one part of building organizational capability.

Prompt engineering can improve productivity and output quality, but the results often depend on the person behind the prompt. As AI adoption grows, organizations face a different challenge. How do they create consistency across teams and embed AI into the way work gets done?

In our latest blog article, Angel Georgiev explores how agents and context engineering can help build AI-enabled processes that scale across the organization and deliver more consistent outcomes.

🚨 Read the full article >> https://www.itce.com/you-can-write-a-prompt-but-now-what/