19/07/2026
đ We're Hiring: Call Center Executive
Company: Care Zone
Job Location: Banasree, Dhaka
Employment Type: Full-Time (Permanent)
Salary: Negotiable
Application Deadline: August 30, 2026
Care Zone is looking for a customer-focused and energetic Call Center Executive to provide excellent customer service and support for medical equipment inquiries. If you have strong communication skills and enjoy helping customers, this is a great opportunity to build your career.
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Key Responsibilities:
â Receive and handle incoming customer calls professionally and courteously.
â Respond to customer inquiries regarding medical equipment, product pricing, availability, delivery, warranty, and after-sales services.
â Understand customer requirements and recommend suitable products.
â Follow up with potential customers and assist them in completing purchases.
â Record customer information, inquiries, complaints, and follow-up details accurately.
â Coordinate with the Sales, Delivery, Accounts, and Technical Support teams to ensure prompt issue resolution.
â Handle customer complaints professionally and provide effective solutions.
â Follow up on online inquiries received through Facebook, WhatsApp, the website, and other digital platforms.
â Prepare daily call reports and update customer information in the company's CRM system.
â Achieve assigned customer service, follow-up, and sales support targets.
â Maintain confidentiality of customer and company information.
đ¯ Requirements:
â HSC or Bachelor's degree in any discipline.
â Fresh graduates with excellent communication skills are encouraged to apply.
â Previous experience in Call Center, Customer Service, Telesales, Healthcare, Pharmacy, or Medical Equipment will be an advantage.
â Excellent verbal communication skills in Bangla and basic spoken and written English.
â Familiarity with CRM systems and customer service practices.
â Strong listening, problem-solving, and customer relationship management skills.
â Basic computer proficiency, including Microsoft Office, email, and internet browsing.
â Ability to explain product features clearly and coordinate effectively with internal teams.
đ Benefits:
â Competitive Salary (Negotiable)
â Yearly Salary Review
â 2 Festival Bonuses
â Partially Subsidized Lunch
â Other Benefits as per Company Policy
đ Apply now through BDJobsLive and become a part of Care Zone's customer service team!