07/10/2026
We're Growing Fast, and We Want You Leading the Charge!
Tekarsh is on the rise, and we're looking for a bold, proactive Support Team Manager to take our customer support team to the next level. Reporting directly to the Director, Customer Support, you'll inspire a team of talented support representatives, champion exceptional service, and turn every customer interaction into a lasting relationship.
Our team serves a US-based client base, so sharp English communication and a genuine passion for customer service are at the heart of this role.
What You'll Do:
Lead, coach, and energize your team to hit and exceed performance targets.
Track performance and deliver constructive, growth-focused feedback.
Spot training needs and organize sessions that sharpen skills.
Boost productivity, efficiency, and customer satisfaction.
Turn KPIs and support metrics into smart improvements.
Resolve escalations and complaints with professionalism and care.
Partner with product, development, and sales teams to solve customer issues.
Drive cross-departmental projects that elevate service delivery.
Manage team scheduling and reporting with precision.
Safeguard SLAs and satisfaction goals through consistent monitoring.
What You'll Bring:
A Bachelor's or Master's degree.
6+ years of professional experience, including 3+ years in a leadership or supervisory role.
Customer support experience in the SaaS industry.
Excellent English skills, both spoken and written.
Polished communication etiquette for US client-facing correspondence.
Ready to build the future with us?
Apply here: https://lnkd.in/gk6ffAx5
Salary: Negotiable
