What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

B-Lynk

B-Lynk helps cloud and SaaS providers turn complex technology into confident users. Tampa-based, woman-owned, 16+ years of expertise.

From custom videos and eLearning to AI-powered knowledge tools, we make product adoption stick. B-Lynk is comprised of team members with 50+ years of combined experience in end-user support on BroadSoft BroadWorks and BroadCloud, Metaswitch and other cloud based solutions. We cater to industry leading service providers that deliver Enterprise level Hosted VoIP and/or Unified Communications (UC) solutions globally. Our services include creation and implementation of solutions for online help, support, onsite end-user/virtual training and custom learning programs. Our staff includes a team of trainers and subject matter experts that develop, create and deliver all platform specific localized content. Multimedia designers that conceptualize and deliver easy to follow training and product awareness videos; and web developers that design scalable, optimized web solutions to fit any support need. Our dynamic team helps create solutions that drive down churn rates, increases sales and accelerates time-to-market plus decreases customer support costs for our clients. Our services range from a simple solution delivering minimalist branded content from our existing library all the way up to designing highly customized, fully managed end-user support knowledge base and training library. Our product, Smart-Lynk ® is a fully managed, secure, and scalable training platform that can be customized to fit almost any need. It relies on powerful server systems for backups, traffic handling, analytics and security. We aim to seamlessly integrate our content, knowledge and services to increase end-user adoption and create a consistent user experience freeing our customers to focus on their core business. B-Lynk is a proud certified WBE (Woman Business Enterprise) and member of the NWBOC (National Women Business Owners Corporation). Other certifications include: Articulate Storyline certified, Adobe certified experts (ACE), Bootstrap, CSS3, HTML5, JavaScript, to name a few. Some of the accolades received by their members include:
“Best Use of Technology” - ATD Florida Suncoast Chapter - 2015
“Tampa Bay Up and Comers – Under 40” - Tampa Bay Business Journal - 2014
“Best of the Bay” - Tampa Bay Business Journal - 2013
“Award of Merit” Society of Technical Communication Washington DC - 2012
“Tampa Bay Top 50 Entrepreneurs” Business Leader Magazine - 2012
“Tampa Bay Up and Comers – Under 30” - Tampa Bay Business Journal - 2010

09/25/2026

Ever wonder if all your partners are telling your product story the same way? Small differences in pricing or timeline can raise questions — even when nothing's actually wrong. The Partner Hub gives every partner the same accurate materials, so the story stays consistent no matter who's telling it. Link to the Partner Hub Demo in the comments.

09/24/2026

Sales teams sell better when they don't have to guess. This week we're talking Sales Enablement: Partner Hub, eLearning Courses, Product Demos, and Use Case Guides that take the guesswork out of selling. Grab the guide in the comments.

09/17/2026

Not every user reads the manual — and that's fine. We put together a short guide covering ways people actually learn. Download our Adoption Content Overview guide. Link in the comments.

09/16/2026

Your support team didn't sign up to answer the same question 47 times.
Turns out a lot of "product problems" are really just content-format problems — the answer exists, it's just in the wrong shape.

This week: videos, guides, Smart-Books, and localized content — same info, more outfits. Check the comments for more information.

09/11/2026

🕊️ Today, we remember September 11, 2001.

We honor the lives lost, the bravery of first responders, and the strength of the communities who came together in the aftermath.

May we always remember the importance of compassion, unity, and resilience.

09/09/2026

Let us reintroduce ourselves. Cloud tech is powerful, but only if people actually know how to use it. That's where B-Lynk comes in. Training, guides, videos, live support, and our newest addition, Blynky AI for Customer Experience and Operations.

09/07/2026

🇺🇸 Happy Labor Day from B-Lynk!

Today, we recognize the hard work, dedication, and innovation that drive progress. We’re grateful for our team, clients, and partners who make it all possible.
Wishing everyone a safe and relaxing Labor Day!

08/31/2026

🎉 Celebrating August Work-iversaries! 🎉

A big shoutout to Natalie and Kali as they celebrate their August work-iversaries! 🥳

Your dedication, talent, and hard work make our team stronger every day. We’re so grateful to have you both as part of the B-Lynk team! 💙

Here’s to another year of growth, success, and great things ahead!

-Lynk

07/23/2026

AI can answer the easy questions in seconds. But when something doesn't fit the script, a real person still needs to step in.

That's the model that actually works: AI first, human when it matters most.

Have you ever been stuck in a chatbot loop you couldn't escape? Tell us about it in the comments.

07/21/2026

Your customers don't want to wait on hold. They want the answer now.

Blynky AI for CX gets them there, instant, accurate answers pulled straight from your knowledge base, so your team can spend less time repeating themselves and more time on the conversations that actually need a human.

Address

2503 W. Swann Avenue, STE 115
Tampa, FL
33609

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

https://b-lynk.com/

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