10/09/2026
A repair customer may walk in because of a cracked screen, weak battery, or charging problem.
But that may not be the only thing they need.
Ask questions. Listen to what they are dealing with. They may also need a better plan, a new device, another line, accessories, or help setting everything up.
The goal is not to push more products. It is to understand the full problem and help where it makes sense.
One repair visit can turn into a stronger long-term customer relationship.