Nextiva

08/31/2026

A day in the life of a girl boss with no after-hours coverage...

08/28/2026

Companies increased their AI spending on customer service by 38% this year. Their overall CX budgets grew only 2%.

Our co-founder and CEO, Tomas Gorny, breaks down why most of that new AI money will never show up as ROI, in a new Expert Opinion column for Inc. Magazine: https://lnkd.in/gtKCSN_R

It comes down to data, not the quality of the AI.

Tomas' argument is that a tool can only serve a customer as well as it can see their record. If a chatbot can't see the ticket a support rep just closed, or the call billing logged an hour ago, it will fail the easy questions long before it ever reaches the hard ones. The tools are getting smarter every quarter. The systems feeding them information often are not.

Before the next budget cycle gets approved, the real question isn't which vendor to choose...it's whether every tool in the stack sees the same customer, in real time, across every team. Without that, companies aren't investing in AI. They're funding an expensive guess and hoping the results catch up later.

Worth the four-minute read if your team is about to make that same bet.

This link will take you to a page that’s not on LinkedIn

08/28/2026

Nextiva News Network...live from the desk.
This Morning: Gartner predicted AI would cut contact center costs by $80 billion by 2026...that's this year, and the number is tracking right on schedule.

Press play to tune in live with Alexandra Dika and Vincent Pontorno on this story.

08/27/2026

A day in the life of a Creative Director who can’t remember his last real lunch break…

Can you relate? Link in bio.

08/25/2026

Looking for the answer? We just circled it for you.

Link in bio ⭐

08/21/2026

BTS ⭐️ thought leadership interview with Mike Davito, VP of Mid-Market Sales.

08/21/2026

Meet Ella.
The AI receptionist built on XBert to teach people about...XBert.

Press play to hear AI Engineer, Ben Rosenberg, ask Ella three of our most asked questions.

Curious to learn even more? Ben is hosting a webinar alongside Alexandra Dika on how you can build an AI employee that captures leads in real time. Sign up here: https://www.nextiva.com/x/build-ai-receptionist-real-time-wbnr ⭐

08/20/2026

does meeting mania = missed calls?
Yeah....XBert's on it ⭐ nextiva.com/xbert-info

08/19/2026

A day in the life of a girl boss with no after-hours coverage

08/19/2026

Alexandra Dika asked Derek Grey what a no-brainer use case that seems to be working for businesses adopting AI right now.

Press play to hear direct insight from a solutions consultant who has seen it all. ⭐