05/13/2026
"Now you have something to bring to the table."
A customer had known about the problem since December.
Users dropping off mid-login. The OTP code not arriving. Others hitting cancel on the PIN screen and getting logged out entirely, forced back through the whole verification flow.
He'd raised it. It hadn't moved.
On a call with Germano D'Angelo, they opened Tara and asked one question: what are the main issues on login?
Verification failures. Session abandonment during OTP wait. PIN gate friction. Six out of fifteen sessions, each with a recording.
He looked at the screen: "That's exactly what I said. And we lose money because of this."
Now he had something to bring to the table.
How long has something been sitting on your backlog that you already know is broken?