08/11/2026
Your executives think the AI rollout is working.
Your frontline team disagrees.
That gap showed up clearly in our 2026 AI research: leaders report significant benefits from AI, while the people doing the actual work largely don't see them.
It's worth sitting with why.
Pilots get measured at the top — dashboards, adoption rates, board slides. Friction gets felt at the bottom, where someone still can't find the policy, the part, or the previous answer.
The tools got deployed. The knowledge never got findable.
That's not an AI problem. It's a retrieval problem wearing an AI costume.
Which side of that gap is your organisation on right now?