TCN

10/19/2026

TCN non è solo un'azienda dello Utah: siamo un team globale. L'Employee Spotlight di questa settimana è dedicato al nostro team in Italia, dove Roberto Guidi ha dimostrato una straordinaria dedizione nel guidare la crescita e l'innovazione in tutto il mercato italiano. Diplomato in Agraria, Roberto ha costruito un solido percorso nel settore bancario e dei servizi finanziari – lavorando con realtà internazionali come Ford Credit, Citicorp, Deutsche Bank e Lindorff/Intrum – e porta in TCN un ricco bagaglio di esperienza operativa e di conoscenza del settore.
Alla domanda su cosa preferisca del suo lavoro in TCN, Roberto ha indicato la natura dinamica della collaborazione tra lingue e competenze diverse, unita all'entusiasmo di trovarsi al centro dei momenti chiave dello sviluppo del mercato. Gli piace in particolare implementare con i nuovi clienti strumenti innovativi come Workforce Management (WFM), Conversational Analytics e Smart AMD, quest'ultimo una novità assoluta per il mercato italiano.
Quando non è in ufficio o in riunione con i clienti, troverete Roberto impegnato in attività all'aperto come il trekking e la corsa, alla scoperta di nuove mete di viaggio, ai fornelli a preparare ottimi piatti o a rilassarsi a casa con i suoi gatti.
Grazie, Roberto, di far parte del team globale di TCN!

TCN is not simply a Utah company; we are a global team. This week's Employee Spotlight shines on our team in Italy, where they have shown outstanding dedication to driving key growth and innovation across the region. Roberto Guidi holds a diploma in Agriculture and a robust background in the Banking and Financial Services industry—having worked with global institutions like Ford Credit, Citicorp, Deutsche Bank, and Lindorff/Intrum—he brings a wealth of operational experience and domain knowledge to TCN.

When asked about his favorite part of working at TCN, he highlighted the dynamic nature of cross-language, cross-domain collaboration and the thrill of being right at the center of pivotal market-building moments. He particularly enjoys deploying transformative tools with new customers, including Workforce Management (WFM), Conversational Analytics, and Smart AMD, which is brand-new to the Italian market.

When not in the office or meeting with clients, you’ll find Roberto staying active through trekking and running, exploring new destinations while traveling, cooking up great meals, or relaxing at home with his cats.
Thank you for being part of TCN's global team!

10/16/2026

Agility and compliance must go hand in hand. Ryan Pratt, VP Production Technology Solutions at TSI Canada, explains how TCN's Natural Language Compliance tool simplifies operations by allowing real-time adjustments on the fly. Instead of taking down entire campaigns or spending days resolving campaign errors, teams can pivot in seconds and keep operations running smoothly while staying fully compliant. TCN empowers call centers with intuitive, flexible tools that turn complex compliance management into a seamless, hassle-free process.

TSI Canada tells of the ease of use of TCN's Natural Language Compl...

10/14/2026

When facing a tight deadline to upgrade core technology, having a reliable partner makes all the difference. Tim Cullen, Chief Information Officer at Credit Corp Group, shares how their team managed a major platform transition under strict time constraints. With an existing contract expiring, Credit Corp Group needed to replace its core dialer technology — implementing a new solution for 400 agents handling approximately 1.3 million outbound calls per day in just six weeks. TCN is proud to deliver fast, seamless deployments that help large-scale operations stay efficient without missing a beat. https://youtube.com/shorts/tPA4qTtUaXg?feature=share

Dropped calls mean lost revenue. Credit Corp Group needed a new dia...

10/13/2026

You’ve heard about TCN’s acquisition of Abstrakt, but what does that mean for your contact center?
Join us on October 21 at 11:00 a.m. MT for an inside look at the acquisition, the technology Abstrakt brings to TCN and what comes next.
Come with your questions!
Register for Free:
https://ow.ly/WWWg50ZXjTP

10/13/2026

TCN offers support that really stands out according to one of our UK clients - APN Group. When you’re running a contact centre, having the right technology is only part of the equation. You also need a team behind that technology who are there when you need them.

For Angela Allen-Burns from APN Group, TCN isn’t just a software provider — it’s an extension of her team.

Whether she has a question or needs help with the technical side of the software, Angela knows she can turn to the TCN UK Account Managers for support.

No question is too much. No problem is faced alone.

That’s what real partnership looks like.

Want a contact centre provider that’s there to support your team?
Talk to TCN today. https://www.tcn.com/request-a-demo/
https://ow.ly/9Zbj50ZLpOF

Angela Allen-Burns from APN group is used to managing teams and peo...

10/12/2026

Meet Tom Saratella: A dedicated leader driven by integrity and a passion for people. With over 16 years of experience in the contact center industry, Tom has built a career defined by strong professional relationships and a commitment to excellence. Since joining TCN in April 2023, he has been a valuable part of the team, where he deeply values the family-like environment and the chance to collaborate with talented colleagues.
Tom is passionate about helping organizations succeed, noting that clients are often surprised by the depth of support TCN’s team of experts provides, as well as the immediate benefits they see when implementing SMS features. Throughout his career, Tom has been recognized as Sales Representative of the Year, BDR Rep of the Year, and has even received a Stevie Award nomination.
When he isn’t working, Tom enjoys golfing and spending quality time with his family. Guided by a philosophy of treating everyone with kindness and professionalism, he brings respect and integrity to every interaction.
Thank you for being part of the team here at TCN!

10/09/2026

BJ Horrocks, Managing Director at Yessio, shares what it’s been like working alongside the TCN team for over five years. No support tickets, no long waiting times—just a dedicated team that knows your business and helps you stay ahead.
https://youtube.com/shorts/DkIeflm-ZV4?feature=share

Yessio's Managing Director explains the proactive support system fr...

10/09/2026

Looking for a user-friendly platform for the whole team? Technical software doesn’t have to be complicated.

Angela Allen-Burns from APN Group has worked with a wide range of contact centre platforms throughout her career as an Operations Manager, and she found TCN to be refreshingly straightforward and easy to use.

From executives to contact centre assistants, TCN is designed to make life easier for everyone across the organisation.

Because when your platform is simple to understand and easy to use, your whole team can get more from it.

Hear about Angela’s experience and discover why she chose TCN.
https://ow.ly/BLHi50ZLt8y
Want to see just how easy it can be? Talk to the TCN team today.
https://ow.ly/qAkJ50ZLt8z

Angela Allen-Burns from APN Group explains that technical software...

10/07/2026

In our industry, trust and consistency are everything. Alasdair Skeoch, Managing Director of BPO Collections and Chief Operating Officer at Everyday People Financial Solutions (CCS Limited and Act Credit Management), shares why they value their relationship with TCN so highly.
https://ow.ly/89TL50ZRuGN

10/06/2026

Technical platforms don’t have to be complicated

When APN Group began its system transition, TCN was brought into the business based on recommendations from people who had used the platform before.

Since joining APN, Angela Allen-Burns, Operations Manager, has discovered just how much TCN can offer, and she’s looking forward to exploring its capabilities even further.

Having worked with many different contact centre platforms throughout her career, Angela has found TCN to be straightforward, user-friendly and easy for everyone across the business to use.

From seamless integration with existing software to outstanding support, TCN has helped make APN’s technical journey that little bit easier.

As Angela puts it:

“I am not the most technically savvy person, managing people is what I love to do. But now I am part of a smaller company, it is down to me to progress us through that technical journey and it's really important to have experts on hand who can work with me.”

And that’s exactly what a great technology partner should provide, the expertise and support to help you move forward with confidence.

Hear more from Angela about her experience with TCN and why she believes technical platforms don’t have to be complicated. https://ow.ly/L4pC50ZLnE8

Angela Allen-Burns, the operations manager at APN Group, shares abo...