09/23/2026
Loyalty is not inherited anymore. Every generation has to be won over again, one digital experience at a time.
In Episode 16 of 'Real Talk, Real Trust with dotCMS', J.J. Slygh breaks down why credit unions and regional banks keep losing the next generation of consumers to bigger banks, and what it actually takes to win them back: smarter use of AI, personalization that doesn't feel fake, and closing the digital gaps most banks don't even know they have.
Watch the full podcast from the links below:
🟣 YouTube: https://youtu.be/_lDSgIrJC4Y
🟣 Apple Podcasts: https://podcasts.apple.com/us/podcast/the-fight-for-relevance-how-credit-unions-and/id1806177020?i=1000791139509
🟣Spotify: https://open.spotify.com/episode/21mz5lTo8diTiHByrbIwhu?si=mYY6tCcySjyGLqhKENrV_g