Open Intelligence

Open Intelligence We drive digital transformation for utility companies with our unified customer operations platform, Smartflex.

Open International provides technology solutions, on-premises or in the cloud, that helps telecommunication and utilities service providers meet their goals and implement innovative business strategies. Open’s solutions have allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction.

New rates. New mandates. New customer expectations.Legacy CIS platforms were built to bill, not to adapt, so every chang...
10/06/2026

New rates. New mandates. New customer expectations.

Legacy CIS platforms were built to bill, not to adapt, so every change becomes a development project.

Operational flexibility is no longer an IT conversation. It's a business survival decision.
Full article: https://hubs.li/Q04z4X1K0

10/05/2026

39 years evolving alongside utilities and telecommunications companies.

We’ve grown with the industries we serve, embracing new technologies, challenges and opportunities along the way.

Behind every line of code are the people who have made this journey possible with their knowledge, creativity and commitment.

Today, we celebrate 39 years of learning, innovating and evolving together.

Thank you for being part of our story.

Happy 39th anniversary, Open! 🎉

09/28/2026

Your utility has more customer data than ever. So why does your frontline team still have to search for the answer?

It’s not a lack of data. It’s disconnected systems and workflows.

Imagine intelligence embedded in the customer operation, with the context to act.

That’s the Thinking Utility. ⚡

At the Electricity Canada Customer Council, our AI Director, Felipe Corredor, will share what this looks like in practice through real AI use cases: https://hubs.li/Q04ymV130

October 27–28 | Toronto

09/21/2026

Every complaint means jumping between applications, hunting for context, verifying what's already there.

Consultants predict that utilities will deploy AI-powered operators in the coming years, but another standalone tool won't fix fragmentation, it just adds one more system to bridge.

Smartflex is different: one unified platform with AI embedded directly into your core processes, not bolted on top. Same team, better context, built-in intelligence: https://hubs.li/Q04xQ3WD0

P.S. Where is your team losing most of time, customer service, billing, collections, or field ops?

How many systems does your team switch between just to answer one customer question? That's the real cost of AI without ...
09/08/2026

How many systems does your team switch between just to answer one customer question? That's the real cost of AI without integration.

The utilities that get ahead aren't adding more tools, they're giving employees a unified platform with embedded AI, so people manage complexity instead of fighting it.

Discover what real workforce reinvention looks like for utilities: https://hubs.li/Q04wT61V0

09/07/2026

A great CIS platform doesn't stop evolving after go-live.

In this video, Gabriel Dominguez, Cybersecurity & Systems Manager at ECOGAS, explains how Open keeps Smartflex evolving alongside them, getting better and improving the experience over time.

Discover more about ECOGAS' success implementation of a CIS: https://hubs.li/Q04wDJ_B0

08/24/2026

83% that's the reduction in fragmentation ECOGAS achieved by consolidating 18 legacy systems into one unified platform.

Utilities' digital transformation drives them to launch tech renewal projects, yet 70% run into problems along the way. One of the biggest contributing factors is how well they work with their provider.

ECOGAS, a former subsidiary of Sempra in Mexico, won the Best CIS Implementation Award at IUCX 2026, and one of the reasons was that it built a team that felt like one.

In this video, Gabriel Dominguez, Cybersecurity & Systems Manager, explains what makes a technology provider feel like part of your own team, and how the relationship with Open has evolved into a true partnership built on collaboration, trust, and shared goals.

Discover more about ECOGAS' success implementation of a CIS:
https://hubs.li/Q04tV_zY0

07/27/2026

What if your utility could operate with greater agility, efficiency, and intelligence?

Bring customer, meter, field, revenue operations, and AI together in Smartflex, a unified platform built for growth.

Explore the platform behind smarter utility operations → https://hubs.li/Q04qKc7J0

07/20/2026

What if you could stop revenue loss before the bill is overdue?
Most utilities still act only after a payment is missed. Smartflex flips that.

🔹 88% of debt recovered in the preventive phase
🔹 $800K saved in avoidable field dispatch costs
🔹 37% of payments are now self-service

Not collections. Intelligent revenue operations. See how: https://hubs.li/Q04pWbsR0

07/06/2026

Rigid and fragmented systems create friction. Unified operations create flow. When CIS, billing, and customer engagement run on one flexible and integrated platform, utilities move faster and serve customers better.

Verdantix just named Smartflex a Smart Innovator in its 2026 Utility Customer Platforms report. Read the coverage on Utility Dive and discover the Smartflex capabilities highlighted: https://hubs.li/Q04nxjVL0

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Miami, FL
33156

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