Open Intelligence

Open Intelligence We drive digital transformation for utility companies with our unified customer operations platform, Smartflex.

Open International provides technology solutions, on-premises or in the cloud, that helps telecommunication and utilities service providers meet their goals and implement innovative business strategies. Open’s solutions have allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly g

reat technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction.

08/24/2026

83% that's the reduction in fragmentation ECOGAS achieved by consolidating 18 legacy systems into one unified platform.

Utilities' digital transformation drives them to launch tech renewal projects, yet 70% run into problems along the way. One of the biggest contributing factors is how well they work with their provider.

ECOGAS, a former subsidiary of Sempra in Mexico, won the Best CIS Implementation Award at IUCX 2026, and one of the reasons was that it built a team that felt like one.

In this video, Gabriel Dominguez, Cybersecurity & Systems Manager, explains what makes a technology provider feel like part of your own team, and how the relationship with Open has evolved into a true partnership built on collaboration, trust, and shared goals.

Discover more about ECOGAS' success implementation of a CIS:
https://hubs.li/Q04tV_zY0

07/27/2026

What if your utility could operate with greater agility, efficiency, and intelligence?

Bring customer, meter, field, revenue operations, and AI together in Smartflex, a unified platform built for growth.

Explore the platform behind smarter utility operations → https://hubs.li/Q04qKc7J0

07/20/2026

What if you could stop revenue loss before the bill is overdue?
Most utilities still act only after a payment is missed. Smartflex flips that.

🔹 88% of debt recovered in the preventive phase
🔹 $800K saved in avoidable field dispatch costs
🔹 37% of payments are now self-service

Not collections. Intelligent revenue operations. See how: https://hubs.li/Q04pWbsR0

07/06/2026

Rigid and fragmented systems create friction. Unified operations create flow. When CIS, billing, and customer engagement run on one flexible and integrated platform, utilities move faster and serve customers better.

Verdantix just named Smartflex a Smart Innovator in its 2026 Utility Customer Platforms report. Read the coverage on Utility Dive and discover the Smartflex capabilities highlighted: https://hubs.li/Q04nxjVL0

Reactive collections models have reached their limit. Utilities are facing a financial reality that traditional reports ...
06/30/2026

Reactive collections models have reached their limit. Utilities are facing a financial reality that traditional reports simply don't capture: revenue isn't lost at the collections stage, it leaks long before, through metering errors, retained billing, and data that no one is processing in time.

The organizations protecting their cash flow aren't fixing their collections. They're changing their architecture. Do you know where your revenue is going? See what leaders need to know: https://hubs.li/Q04mSPMz0

06/29/2026

🎉We are Smart Innovators!

We’re proud to share that Open has been featured in the 2026 Smart Innovators: Utility Customer Platforms report by Verdantix, a global research and advisory firm specializing in enterprise technology.

The report analyzes the emerging utility customer platform market, where CIS and billing, customer engagement, utility CRM, and DER/flexibility capabilities are converging to support the next generation of utility operations.

For utility decision-makers, replacing a customer platform is no longer just a brand or technology selection. It is a strategic decision about whether their current foundation can support the transformation ahead or become the ceiling that limits it.

Open’s inclusion reinforces Smartflex’s role as a comprehensive platform for modern utility customer operations, helping utilities connect customer management, billing, engagement, data, and operational workflows in a more integrated way.

Discover the Smartflex capabilities highlighted in the report: https://hubs.li/Q04mR___0

06/15/2026

The problem isn't your AI. It's what's underneath it.

Most utilities have invested in AI. Few can show real results. Not because the models fail, but because data is fragmented and AI lives outside the processes where decisions are actually made.

The architecture is the strategy: https://hubs.li/Q04lf3Rv0

06/04/2026

95% of enterprise AI projects deliver zero measurable ROI.

And utilities are investing billions.

The gap isn't a technology problem, it's an architecture problem.

Two structural barriers are quietly holding back AI ROI across the sector. Most executives don't see them until it's too late.

We broke them down: https://hubs.li/Q04k0yz10

What if your biggest operational cost isn't what you think?In the utilities industry, system silos silently drain 20–30%...
05/18/2026

What if your biggest operational cost isn't what you think?

In the utilities industry, system silos silently drain 20–30% of annual operational costs, not to growth, not to innovation.

The answer isn't more tools. It's one platform that connects everything.

That's Smartflex.

→ Read the full article and discover how leading utilities eliminated the fragmentation tax for good: https://hubs.li/Q04gT13b0

05/04/2026

are being asked to modernize faster, improve customer experience, and scale AI readiness while many still manage billing, service, field operations, and customer data across disconnected systems.

That fragmentation creates avoidable cost and slower ex*****on. A unified platform helps utilities natively connect all customer operations, automate workflows, improve visibility, and respond faster to change.

Our latest article explores why this shift is becoming a strategic priority: https://hubs.li/Q04f4gmW0

Address

13019 Mar Street Coral Gables
Miami, FL
33156

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+1 305-265-0310

Website

Alerts

Be the first to know and let us send you an email when Open Intelligence posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Open Intelligence:

Shortcuts

Share

Category