08/10/2026
Every AI deployment plan covers what the agent will do.
Almost none cover the day it gets something wrong.
Years of clinical work taught me: after a rupture, trust is never restored by time passing or a convincing apology. It's re-earned: smaller responsibility first, observed and then gradually back.
Here's the good news about agents: they aren't people. You can pull authority in one second without hurting anyone's feelings and hand it back only against evidence.
The bad news: almost nobody designs that ladder before they need it.
What happens at your company the day an agent gets it wrong? 🌊