08/11/2026
ServiceNow Action Fiber is a great interoperability framework that lets external AI agents execute real workflows on your ServiceNow instance. That means any agent built using third-party or your own tech stack has the keys to the platform.
But you need to be careful what these agents can do with this access. Action Fiber doesn't just give data access, where an agent reads and summarizes information. It lets them take direct actions in ServiceNow using your proprietary data and business rules.
Swipe the carousel to see how Xavor helps you implement proper access controls across four key areas to ensure safe AI-driven workflows.