Fayetteville Public Utilities exists to serve our customers with reliable and affordable electricity, water, sewer, natural gas, internet and phone services. Our customers are the most important people at FPU, and we are here to assist with questions and concerns. We value feedback but ask that comments be considerate, constructive and free of profanity. FPU’s social media platforms are monitored Monday through Friday from 7:30 a.m. During unexpected events or significant service interruptions, social media outlets are actively updated to keep customers informed. However, customers needing assistance with utility services or reporting an outage, should call (931) 433-1522. Customers can also utilize the free SmartHub app to report an outage or issue. FPU shares updates and information through social media and encourages customers to engage by joining in the conversation. Before responding, correspondents are asked to follow the terms of use, so all participants have a safe and positive experience. The purpose of Fayetteville Public Utilities’ social media platforms is to discuss information related to FPU. Comments are welcome but must comply with FPU’s Terms of Use as well as the platform’s Terms of Service. When posting to FPU’s social media pages, users acknowledge and agree that their content and/or comments do not represent the policies and opinions of Fayetteville Public Utilities. When engaging with FPU’s social media, users agree not to:
- Post or provide content that is hateful, harmful, threatening, illegal, fraudulent, abusive, slanderous, profane, obscene, a violation of privacy or racially/ethnically unacceptable
- Harm minors in any way
- Post or make available files containing viruses or other malicious software
- Distribute chain letters, promote goods or services or post forms of unsolicited or unauthorized advertising
- Impersonate others
- Provide inaccurate information
Fayetteville Public Utilities monitors social media outlets and reserves the right to remove posted content at any time for any reason or ban users who repeatedly and/or blatantly violate the terms of use.
