Call Center Studio

Call Center Studio Call Center Studio meets all your call center needs consistently and cost-effectively using the most

Operating an effective remote business is more important than ever. Call Center Studio offers cloud-based call center software, empowering your agents to serve customers anywhere. With a flexible and intuitive interface, it's easy to set up and you can train agents in minutes. Listen to call recordings, and use AI tools to improve the experience for your customers. With powerful reporting and super-responsive customer service, you get 24/7 support from a dedicated team.

Managing the future with international standards. 🚀We're proud to announce that Call Center Studio has achieved ISO/IEC ...
10/15/2026

Managing the future with international standards. 🚀

We're proud to announce that Call Center Studio has achieved ISO/IEC 42001 AI Management System Certification!

ISO 42001 is the international standard for managing AI systems responsibly, transparently and securely. For our customers, this means every AI-driven interaction on our platform is backed by a trusted, internationally recognized framework. 🧡

A big thank you to our team for making this milestone possible!

A customer starts a call from inside a WhatsApp chat. Where does that call land?If it arrives on a separate line, your c...
10/13/2026

A customer starts a call from inside a WhatsApp chat. Where does that call land?

If it arrives on a separate line, your channel count has gone up by one and the agent starts without context.

With Call Center Studio, WhatsApp calls, WhatsApp chats and conventional voice conversations converge on one screen. The agent taking the call can see the earlier exchange, so the customer does not explain it twice.

🔗 Learn more: callcenterstudio.com/whatsapp/

Join live. Leave with more. 🎁On October 13, we're going live with Globe Business to talk about Cloud CX in the Philippin...
10/07/2026

Join live. Leave with more. 🎁

On October 13, we're going live with Globe Business to talk about Cloud CX in the Philippines: what we heard from businesses in Manila, Cebu and Davao, and what comes next.

And joining live comes with a few extras:
✅ Each attending company gets a free 30-minute CX consultancy session
🎧 Every live attendee is entered to win AirPods

📅 October 13, 2026
🕚 11:00 AM (UTC+8)
📍 Google Meet

🎤 Marlon Cruz, Assistant Vice President, Globe Business
🎤 Cenk Soyak, CEO, Call Center Studio

Save your seat 👉 https://callcenterstudio.com/globe-business-ccs-cloud-cx-webinar/

You don't need months of analysis to move to a voice AI agent. ⏱️ AI Advisor works with the data your contact center alr...
10/06/2026

You don't need months of analysis to move to a voice AI agent. ⏱️

AI Advisor works with the data your contact center already has. It reviews your IVR flows, call content, sentiment and resolution data, and delivers a custom analysis report the same day.

Skip the endless demos and PoCs, avoid vendor lock-in, and start from the right place.

Learn more: callcenterstudio.com/ai-solutions

One session, two sides of the same question: what Philippine businesses need from CX, and what technology can actually d...
10/05/2026

One session, two sides of the same question: what Philippine businesses need from CX, and what technology can actually deliver.

Marlon Cruz, Assistant Vice President for Business Solutions Consulting at Globe Business, brings the market view on how cloud CX is being bought today and how the partnership packages it from SME to enterprise. Cenk Soyak, CEO at Call Center Studio, brings the platform view on where AI and analytics hold up in live operations and how teams run multiple brands without multiplying their systems.

Then the floor is yours. The last part of the session is a live Q&A, so bring the question you'd normally save for a sales call.

📅 13 October, 11:00 AM Manila · Online · Free

Register:callcenterstudio.com/globe-business-ccs-cloud-cx-webinar?…

10/01/2026

100+ reviews on G2. 4.8 out of 5.

Every rating on our profile comes from a team that runs their customer operations on Call Center Studio every day: contact centres, BPOs and enterprise support teams across industries.
To everyone who shared their experience: thank you. The good and the critical both help us get better.

See what they said 👉 g2.com/products/call-center-studio

September and October are when next year's budget takes shape. On the CX side the conversation stalls at the same point:...
09/29/2026

September and October are when next year's budget takes shape. On the CX side the conversation stalls at the same point: connecting experience to a business outcome.

Three metrics hold up better together than a single satisfaction score:

Interaction coverage, how much of your operation the data covers
Root cause distribution, where the problem starts
CSAT change after coaching, whether the intervention worked

Call Center Studio CX Quality produces all three in one place.

🔗 Learn more: callcenterstudio.com/cx-quality/

AI adoption in contact centers is no longer the story. Integration is.Around 88% of contact centers use AI. Only about 2...
09/24/2026

AI adoption in contact centers is no longer the story. Integration is.

Around 88% of contact centers use AI. Only about 25% have it fully integrated into daily workflow, and that distance is where most programs stall.

The cause is architectural rather than technical. Bots, transcription and analytics deployed separately do not pass data to each other, so each runs on its own island.

Call Center Studio Maestro keeps the voice operation on one layer: routing rules, the AI provider, failover and the handover to a live agent. Model choice stays with you.

09/23/2026

"How do we integrate with Voice AI?"

Answering that shouldn't take months.
With every new provider, the integration is built from scratch and the pilot starts over. Three candidates, three separate projects. Time, energy, budget.

Maestro flips it: you pick the bot, Maestro carries the call. The 10 layers beneath it come ready. Handover to a live agent, recording and transcript archive, rule-based routing, automatic takeover, scale up to 500 concurrent calls, telecom across 135 countries.
Candidates compete on your own calls, in a single comparison. Resolution rate, repeat calls, cost per resolved call; bot and agent scored on the same evaluation form.

Not months. 2 weeks.

If you're a Call Center Studio customer, contact your account representative. If not, start here: https://callcenterstudio.com/ai-solutions/

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78738

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+13127283372

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