C5 Insight

08/31/2026

More Copilot activity doesn't necessarily mean the organization is creating more value.

Usage metrics can tell you whether employees are trying the technology.
They can't tell you whether Copilot is improving how work gets done.

To build a stronger picture of ROI, measure Copilot across three levels:

1. Adoption: Are employees using it consistently?
2. Behavior change: Are they completing important tasks differently?
3. Business impact: Are those changes improving meaningful outcomes?

That might mean less time spent preparing reports, faster customer responses, more consistent deliverables, easier access to knowledge, or greater employee capacity.

The goal isn't simply to prove that Copilot is being used. It's to understand what changed and whether the improvement can be repeated.

Read more: https://c5insight.com/microsoft-copilot-adoption-phases/?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=C5%20Insight

From a business transformation perspective, your Microsoft Copilot adoption journey can be organized into four practical phases.

08/28/2026

Projects rarely become chaotic all at once.

It starts with information spread across Teams, SharePoint, email, spreadsheets, and file shares.

Then teams create their own processes, leaders lose visibility into project health, and strategic initiatives become harder to coordinate.

A modern Project Management Office (PMO) can help bring structure to that complexity without adding unnecessary bureaucracy.

Join C5 Insight CEO and Microsoft MVP Geoff Ables for Building a Modern PMO: From Project Chaos to Strategic Ex*****on on September 2 at 1 PM Eastern.

We'll cover:

• What a PMO is and how it differs from project management
• The business benefits and anatomy of a modern PMO
• How a PMO helps solve common project delivery challenges
• Why Microsoft 365 is a strong foundation for project delivery, reporting, automation, and AI

Whether you're considering your first PMO or modernizing an existing one, you'll leave with a clearer framework for building a more scalable and strategic approach to project delivery.

Register now: https://c5insight.com/webinar-building-a-modern-pmo/?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=C5%20Insight

Explore the role of a modern PMO and how it helps organizations improve visibility, strengthen governance, and standardize project delivery.

08/27/2026

A great intranet should make information easier to find and work easier to navigate.

That's where SharePoint, Microsoft Teams, and Viva Connections come together.

• SharePoint provides the foundation for company news, policies, resources, navigation, and organizational knowledge.
• Microsoft Teams supports the conversations, meetings, files, and collaboration happening every day.
• Viva Connections brings relevant intranet content, resources, and tools into a more accessible experience within Teams and the web.

But the technology alone won't make your intranet successful.

Organizations also need a clear strategy for information architecture, governance, content ownership, employee needs, and adoption.

Our latest blog explains how these Microsoft tools fit together and outlines seven steps for building an intranet employees will actually use.

Read more: https://c5insight.com/sharepoint-intranet-teams-viva-connections/?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=C5%20Insight

Learn how SharePoint, Microsoft Teams, and Viva Connections work together to create a connected Microsoft intranet that employees actually use.

08/26/2026

Technology decisions are easy to make in isolation.
The challenge is understanding how dozens of technology decisions fit together.

A new CRM. An ERP upgrade. Cloud migration. AI adoption. Each may be valuable on its own. The real question is how those investments work together to support the organization's goals.

That's where a technology roadmap comes in.

Rather than evaluating projects individually, leaders can view technology initiatives as part of a larger strategy.

Some of the biggest benefits include:

1. Aligning technology investments with business goals
2. Helping leaders make more informed decisions
3. Reducing transformation risks
4. Optimizing resources and budgets
5. Prioritizing and sequencing initiatives
6. Increasing user adoption
7. Preparing organizations for future innovation

When organizations have a clear roadmap, technology decisions become less reactive and more strategic.

Learn more: https://c5insight.com/benefits-of-a-technology-roadmap/?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=C5%20Insight

08/25/2026

A PMO does not equal project management software.

Many organizations may think they need better project managers or another project management tool.

What they actually need is a better system for managing project delivery.

A modern PMO provides the framework that helps organizations:

• Standardize project delivery
• Improve decision-making
• Strengthen governance
• Create consistency across projects
• Generate AI-driven insights

Join C5 Insight CEO Geoff Ables on September 2 for Building a Modern PMO: From Project Chaos to Strategic Ex*****on.

In this webinar, we'll discuss what a modern PMO looks like, why organizations invest in them, and how Microsoft 365 can provide the foundation for a more scalable approach to project delivery.

Save your spot: https://c5insight.com/webinar-building-a-modern-pmo/?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=C5%20Insight

Explore the role of a modern PMO and how it helps organizations improve visibility, strengthen governance, and standardize project delivery.

08/24/2026

Successful Copilot adoption isn't fundamentally a technology challenge.
It's an organizational change challenge.

And change is hard for people, even when the new tool is designed to make work easier.

Employees have established routines. They know where to find information, how to complete tasks, and which processes feel comfortable. Asking them to use AI means asking them to rethink habits they may have relied on for years.

Some will be curious. Others will be skeptical, overwhelmed, or worried about what AI means for their role. Even employees who are excited about Copilot may struggle to incorporate it into their daily work without clear examples, reinforcement, and support.

Technical readiness can prepare your organization for Copilot. It can't prepare your people to work differently.

That requires engaged leadership, role-based training, and ongoing guidance from Microsoft Copilot specialists like C5 Insight.

Copilot adoption should be treated as a phased business transformation, not a one-time technology deployment.

Read on: https://c5insight.com/microsoft-copilot-adoption-phases/?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=C5%20Insight

08/21/2026

Two companies can roll out the same Microsoft 365 Copilot licenses and see very different returns.

Why?

Organizations seeing stronger AI returns are treating AI as a business strategy, not a technology project. That means aligning leadership, training, governance, processes, and knowledge around how AI will actually create value.

In other words, Copilot ROI isn't just a licensing equation.
It's an organizational capability.

Our latest blog explores why some companies generate more value from Copilot than others, and what leaders can do to turn early productivity gains into lasting business outcomes.

Link in the comments.

08/20/2026

Project delivery gets more complicated as organizations grow.

Information lives across Teams, SharePoint, email, spreadsheets, and project sites.
Teams develop their own processes.
Leaders struggle to get a clear picture of project health, priorities, and resource allocation.

Many organizations assume they need better project management.

What they often need is a framework that creates consistency, strengthens governance, improves decision-making, and supports AI-driven insights.

That's the role of a modern Project Management Office (PMO).

Join C5 Insight CEO Geoff Ables on September 2 at 1:00 PM Eastern for our webinar:

Building a Modern PMO: From Project Chaos to Strategic Ex*****on

By attending, you'll learn:

+ What a PMO is and how it differs from project management
+ The business benefits of a PMO
+ The anatomy of a modern PMO
+ Common project delivery challenges and how a PMO addresses them
+ Why Microsoft 365 is an ideal foundation for a modern PMO

Registration link in the comments.

08/19/2026

You don't need to be an AI expert to ask a good AI question.

We're collecting questions from professionals navigating AI in the real world.

Submit yours, and our team may answer it during an upcoming live AI Q&A webinar or use it to shape future resources.

No perfectly framed question required.
Just tell us what you're trying to figure out.

Ask your AI question here: https://c5insight.com/ask-ai-questions/?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=C5%20Insight

08/18/2026

Most Microsoft Copilot adoption plans focus too much on the launch and not enough on what happens next.

Licenses get assigned.
Training gets scheduled.
Employees are encouraged to start using the tool.

But that alone doesn't create lasting adoption or measurable business value.

Organizations need a structured approach that connects Copilot to real work, supports employees through change, and creates a path for continuous improvement.

That journey typically includes four phases:

1. Get Ready:
Define business outcomes, establish ownership, prepare your environment, and identify high-value use cases.

2. Pilot and Train:
Choose focused pilot groups and provide role-based training built around the work employees perform every day.

3. Measure ROI:
Look beyond usage. Evaluate whether Copilot is changing employee behavior, improving processes, and contributing to business results.

4. Extend and Optimize:
Expand what works, improve underlying processes, introduce AI agents where they create value, and establish an ongoing operating model.

Successful Copilot adoption isn't about getting people to use AI more. It's about helping them work differently and creating improvements the organization can repeat and scale.

Explore the four phases of Microsoft Copilot adoption: https://c5insight.com/microsoft-copilot-adoption-phases/?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=C5%20Insight

From a business transformation perspective, your Microsoft Copilot adoption journey can be organized into four practical phases.