Five9 Philippines

Home
Philippines
Mandaluyong
Five9 Philippines

The New CX Starts Here. Transformed by AI, Powered by Five9.

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

11/09/2026

Not all AI in the contact center does the same job.

At Five9 AI Day, Metrigy's Robin Gareiss broke down the three types of AI actually driving CX adoption today:

1️⃣ AI that improves humans: Agent assist tools that make people faster and smarter. It doesn't replace agents, it elevates them.

2️⃣ AI that automates work: Nearly 30% of customer interactions are now fully offloaded from humans, with AI also handling post-interaction tasks and front/back-office integration so nothing slips through the cracks.

3️⃣ AI that analyzes: Without analytics, you don't know if AI is actually improving humans, if a script needs to change, or if AI plus human is beating either alone.

Watch the full session on demand: https://bit.ly/45Jt9H8

09/09/2026

Most quality assurance programs still rely on hindsight, manually scoring a tiny sample of interactions days or weeks after they happen.

Agentic Quality Management changes the game by evaluating interactions in real time, giving contact centers 100% conversation visibility and actionable insights before opportunities are lost.

Join Five9 Product Managers Gautam Mourya and Suraj Khanna as they break down real-world implementations of AQM, including how a leading credit union, like Advia Credit Union, leveraged agentic AI to raise quality scores from 90% to 94.46%.

Save your spot: https://bit.ly/4ilGblz

04/09/2026

Contact centers are shifting from routing calls to orchestrating full customer journeys. See how IDC MarketScape positioned Five9 in the Leaders category for that shift, in the first IDC MarketScape built specifically around agentic AI in the contact center.

What we believe that means for your contact center:

✔️ R&D that ships, not just promises. Product decisions are grounded in real customer usage and feedback.
✔️ Made to develop your team, not sideline them. Agents and supervisors improve from what actually happened on the call — coaching and self-evaluation built into the platform, not bolted on after the fact.
✔️ 25 years of one focus: cloud contact center. Every roadmap decision serves one business, not several.

Get the report: https://bit.ly/4yjRkIu

02/09/2026

Fraud detection isn't the problem; most financial institutions are already good at spotting it. The gap is what happens after the flag.

Manu Yegnaraman, Sales Specialist and Alliance at Five9, explains how the lag between knowing something's wrong and actually reaching the customer is where the real risk lies. Five9 closes that gap, turning detection into immediate action and communication, at scale, with compliance built in.

Watch the full session on demand: https://bit.ly/464Gry0

31/08/2026

Your contact center handles thousands of interactions every day. Each one is a moment that can strengthen or strain a relationship. But for most leaders, the truth is uncomfortable: you can’t see everything that’s happening.

This eBook explores how contact centers can move beyond manual, reactive quality management to a smarter, self-optimizing model powered by intelligent insights, what we call Agentic Quality Management.

If you’ve ever thought, “We should know more about what’s really happening in our
customer interactions,” this is your starting point.

https://bit.ly/3SmPLKg

26/08/2026

🔥 𝗛𝗼𝘁 𝗼𝗳𝗳 𝘁𝗵𝗲 𝗽𝗿𝗲𝘀𝘀: Five9 named a leader in the 2026 IDC MarketScape for Worldwide Agentic CCaaS Platforms Vendor Assessment.

We believe IDC MarketScape named Five9 a Leader in the first MarketScape published around agentic AI in the contact center, on the strength of a well-documented AI R&D investment track record, strong agentic coaching and insights, and self-development tools built into Five9 Genius AI.

"We believe being named a Leader in this year's IDC MarketScape for agentic CCaaS platforms reflects the investments we've made in Humantic CX — our vision for AI and human agents working as one system, where AI absorbs the routine so people can focus on the complex, high-judgment moments only they can handle," said Amit Mathradas, Chief Executive Officer at Five9.

Read the full press release: https://bit.ly/3SqLdCU

25/08/2026

Missed Five9 AI Day? It's now on demand.

Five sessions, no filler:

☑️ Fresh Metrigy and Opus Research data on what's actually driving CX returns and what's still hype
☑️ Agentic voice AI live, taking a customer from question to done
☑️ How AI agents, agent assist, and conversational intelligence come together in one platform built to scale
☑️ Real lessons from brands like TruConnect, Advia Credit Union, and CDW Corporation that pushed past proof of concept

Smarter CX with every interaction, on your schedule. Watch now: https://bit.ly/45Jt9H8

24/08/2026

Christian Healthcare Ministries scaled to support rapid growth by improving call routing, reducing transfers, and enhancing member experience through automation and AI-driven efficiencies.

With Five9, the business realized:

✅ 80% of inbound calls identified, improving routing experience
✅ Call transfers reduced from 48% to 4%
✅ 400% increase in collections with automated preview dialing

https://bit.ly/3SuLRia

21/08/2026

Most contact centers still manage quality reactively, sampling just 3% of interactions and missing what truly drives CX success.

This eBook explores how Agentic Quality Management replaces blind spots with breakthroughs by using AI to evaluate every interaction in real time.

Discover how proactive quality management transforms performance and CX outcomes:

🔹 Replace reactive, limited sampling with AI-powered, real-time evaluation across every channel.
🔹 Empower supervisors to coach in the moment and guide agents with personalized feedback.
🔹 Build trust and transparency through fair, data-driven evaluations.
🔹 Turn insight into action—creating a self-optimizing contact center that continuously learns and improves.

https://bit.ly/3SmPLKg

20/08/2026

Legacy voice automation has hit a containment ceiling, leaving frustrated customers shouting "AGENT" while operational costs climb.

Five9 Voice AI Agents close this gap by enabling natural, human-like voice conversations that resolve complex customer inquiries. This guide provides a clear-eyed evaluation framework to help your buying committee modernize voice channels with confidence.

This comprehensive guide helps you:

✔️ Evaluate voice vendors objectively using our multi-category enterprise scorecard
✔️ Transition from rigid scripted flows to conversational, context-aware AI interactions
✔️ Unify virtual and human agents on a single cloud platform
Reduce development backlog by launching new voice use cases in days

https://bit.ly/4gsqExL

Address

Rockwell Business Center Sheridan, Sheridan Street
Mandaluyong
1550

Website

https://www.five9.com/

Alerts

Be the first to know and let us send you an email when Five9 Philippines posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Five9 Philippines: