Five9 Philippines

Five9 Philippines The New CX Starts Here. Transformed by AI, Powered by Five9.

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Tru

sted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

09/07/2026

Legacy voice automation has hit a containment ceiling, leaving frustrated customers shouting "AGENT" while operational costs climb.

Five9 Voice AI Agents close this gap by enabling natural, human-like voice conversations that resolve complex customer inquiries. This guide provides a clear-eyed evaluation framework to help your buying committee modernize voice channels with confidence.

This comprehensive guide helps you:

✅ Evaluate voice vendors objectively using our multi-category enterprise scorecard
✅ Transition from rigid scripted flows to conversational, context-aware AI interactions
✅ Unify virtual and human agents on a single cloud platform

https://bit.ly/4vBXHWy

09/07/2026

transformed its helpdesk with AI-powered solutions from Five9 and MovigoO, unifying voice and digital channels while automating routine IT requests.

By deploying Intelligent Virtual Agent and Agent Assist, the company improved efficiency, reduced wait and handle times, and enhanced both customer and employee satisfaction—turning a high-volume support function into a scalable, proactive, and value-driven experience.

✅ ~27% increase in agent productivity
✅ 30% increase in call deflection
✅ 71% reduction in average wait times

Read the full case study: https://bit.ly/3SfeMH1

08/07/2026

Most quality programs only see a fraction of the customer story.

Five9 Agentic Quality Management changes the game — analyzing 100% of interactions in real time with Generative AI.

See real-world results and leave ready to implement quality intelligence that elevates agent performance, boosts efficiency, and transforms every customer interaction into a competitive advantage.

https://bit.ly/3QWelRp

Five9 commissioned Forrester Consulting to conduct a Total Economic Impact™ study and examine the potential return on in...
06/07/2026

Five9 commissioned Forrester Consulting to conduct a Total Economic Impact™ study and examine the potential return on investment enterprises may realize by deploying the Five9 Intelligent CX Platform.

After investment in the Five9 Intelligent CX Platform, a composite
organization representative of interviewed customers significantly
improved their operational efficiency, customer experiences, and overall
business performance.

Key findings:

✔️ 𝗠𝗼𝗿𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Cutting handle time by 120 seconds per call
✔️ 𝗠𝗼𝗿𝗲 𝘀𝗮𝘃𝗶𝗻𝗴𝘀: Saving $5.6M by eliminating legacy systems
✔️ 𝗠𝗼𝗿𝗲 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻: Reducing agent turnover by 30%
✔️ 𝗠𝗼𝗿𝗲 𝗰𝗼𝗻𝘁𝗮𝗶𝗻𝗺𝗲𝗻𝘁: Letting AI Agents handle up to 28% of contacts

See how companies benefited from the Five9 Intelligent CX Platform: https://bit.ly/4xEv3Wm

The 2026 𝘍𝘪𝘷𝘦9 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥𝘴 are open, and we’re looking for the next wave of innovators who are pushing CX and A...
02/07/2026

The 2026 𝘍𝘪𝘷𝘦9 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥𝘴 are open, and we’re looking for the next wave of innovators who are pushing CX and AI forward and turning strategy into real business impact.

Last year, we celebrated leaders like:
🏆 𝗔𝗜 𝗘𝗹𝗲𝘃𝗮𝘁𝗲𝗱 𝗖𝗫 𝗧𝗿𝗮𝗶𝗹𝗯𝗹𝗮𝘇𝗲𝗿: Northwestern Mutual
🏆 𝗕𝗲𝘀𝘁 𝗶𝗻 𝗖𝗫 𝗦𝗲𝗹𝗳 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: The Dufresne Group
🏆 𝗕𝗲𝘀𝘁 𝗖𝗫 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗼𝗿: SONDA
🏆 𝗠𝗼𝘀𝘁 𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗘𝘅𝗽𝗲𝗿𝘁 𝗔𝘄𝗮𝗿𝗱: Christian Healthcare Ministries
🏆 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻 𝗜𝗺𝗽𝗮𝗰𝘁: Omaha Steaks
🏆 𝗖𝗫 𝗟𝗲𝗮𝗱𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿: Synovus
🏆 𝗝𝘂𝗱𝗴𝗲𝘀’ 𝗖𝗵𝗼𝗶𝗰𝗲: BTG Pactual

Now it’s your turn. Are you delivering smarter, more seamless customer experiences? Submissions are open until July 15.

Apply now: https://bit.ly/4xIPfq6

01/07/2026

Christian Healthcare Ministries scaled to support rapid growth by implementing Five9 and Waterfield Tech, improving call routing, reducing transfers, and enhancing member experience through automation and AI-driven efficiencies.

✔️ 80% of inbound calls identified, improving routing experience
✔️ Call transfers reduced from 48% to 4%
✔️ 400% increase in collections with automated preview dialing

Read the full story: https://bit.ly/3SuLRia

We're excited to announce the appointments of Niranjan Vijayaragavan as Five9's new Chief Technology Officer, Rob Hornis...
29/06/2026

We're excited to announce the appointments of Niranjan Vijayaragavan as Five9's new Chief Technology Officer, Rob Hornish as its new Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy.

These executive team updates come as Five9 continues to scale its AI-driven CX strategy and sharpen ex*****on across the business. As customer and partner needs evolve, these leadership additions reflect Five9’s continued investment in the infrastructure to move faster, strengthen alignment, and deliver continued value to customers, partners, employees, and shareholders.

Let's give a warm welcome to Niranjan, Rob, and Sven.👏

https://bit.ly/3QMXrVx

Five9 is proud to be named Verint's Global Partner of the Year at Verint Engage 2026. 🏆This recognition reflects the wor...
26/06/2026

Five9 is proud to be named Verint's Global Partner of the Year at Verint Engage 2026. 🏆

This recognition reflects the work our teams do every day to help organizations deliver smarter, more connected customer experiences, and the power of what's possible when great technology comes together.

We also had the privilege of sharing the stage with two incredible customers. Kelly Josey from and Cole Lyons from joined George Wilson of Five9 to bring that work to life, sharing how they're using Five9 and Verint to modernize CX, empower agents, and drive real business outcomes.

https://bit.ly/4whcjuy

Save the date for CX Connect Americas 2026. 🗽 Join us in New York for two days of bold ideas, exclusive insights, immers...
26/06/2026

Save the date for CX Connect Americas 2026. 🗽

Join us in New York for two days of bold ideas, exclusive insights, immersive experiences, and high-impact networking with CX and technology leaders in the heart of Lower Manhattan.

CX Connect NYC is where meaningful conversations and the future of customer experience come together.

Why attend:
✔️ Monday, October 12: Optional trainings & certifications
✔️ Tuesday, October 13: A full day of keynotes and breakout sessions from Five9 and CX industry experts
✔️ Take away actionable AI and CX strategies you can apply immediately
✔️ Connection and networking with CX leaders, customers, and peers

Registrations will open later this summer, pre-register now through this save the date to be first in line when registration opens and save time later on!

https://bit.ly/4eGgoB1

We're thrilled to release our 2026 Business Leaders Customer Experience Report, uncovering how organizations are moving ...
24/06/2026

We're thrilled to release our 2026 Business Leaders Customer Experience Report, uncovering how organizations are moving from AI experimentation to ex*****on in customer experience.

The global study found that 92% of organizations have already implemented or piloted AI use cases in customer service. Yet despite rapid adoption and measurable business results, consumer trust remains the defining challenge. While 80% of consumers are willing to use AI-powered customer service, two-thirds still prefer speaking with a human.

attendees: come to booth 510 and ask a Five9 expert to learn more.

https://bit.ly/4g3rUce

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Rockwell Business Center Sheridan, Sheridan Street
Mandaluyong
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