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Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

Genasys

Name: Genasys
Address: London, GB
Telephone: +27 11 679 3151

Tame the admin beast with cloud-based insurance software that's designed for insurance and tailored to you.

We pride ourselves on the outstanding quality of our product, our harmonious relationships with our clients and our commitment to becoming the leading software provider to the South African insurance industry. Genasys' competitive advantage lies in our client-centric approach, focused strategy, innovative capacity and distinctive, duel-currency, multi-lingual, Euro-compliant brand. Genasys Technol

ogies was founded in 1997 by the former CEO Steve Symes, to develop a system for a large Insurer in the UK. Further experience in Europe naturally lead to the development of our own fully-fledged comprehensive, Insurance Management System which successfully transcends geographical, language, currency and insurance barriers. Genasys has as a compliment of over 100 highly valued professional staff who were all hand picked for their skills and their passion for their profession.k

12/08/2026

Final call for the Tour de InsurTech. 🚴

This September, insurance people across the country get on their bikes for five stages of riding, networking and a properly good day out. The slots are nearly gone, and we can now announce the line-up leading each stage: Ed Gaze, Paul Reading, James Bilham, David Clamp and our own Group CEO Andre Symes.

Where the stages stand:

⏳ Stage 2, Tunbridge Wells: 3 slots left.

🚨 Stage 3, Chester: riders needed, and this is the stage with the story. It's led by James Bilham, a qualified British Cycling coach who used to run group rides for a living. Four years ago he broke his back going off an Italian mountainside and was told he might never walk again. His response: "If I might not walk, then I might walk." Today he's the reigning British Para Triathlon wheelchair champion and has worn Team GB colours. Ride Chester and you spend a day with him. His full story is in the comments.

🔥 Stage 4, Bath to Reading: 1 slot left.

Final sign-ups: https://eu1.hubs.ly/H0xznhw0

Wherever you ride, you'll be in good company. Come and join us.

10/08/2026

Three new roles went up on our careers page this week, and between them they tell you a fair bit about where Genasys is heading.

An AI Applications Architect. We'll say more about that in time. For now, the title says enough.

A Solution Developer, because the product roadmap is moving faster than the team building it.

And a Marketing Executive in London, because there's now more story to tell than there are people to tell it.

They join five roles already open. Eight in total, across three cities.

🆕 AI Applications Architect | Cape Town / Johannesburg | Hybrid
🆕 Marketing Executive | London | Hybrid
🆕 Solution Developer | Cape Town / Johannesburg | Hybrid
Angular Developer | Cape Town | Hybrid
Senior Implementation / Solutions Consultant | Cape Town / Johannesburg | Hybrid
C # Developer | Cape Town | Hybrid
Technical Writer | Cape Town | Hybrid
Pre-Sales Manager | London | Hybrid

Careers page in the comments. Know someone who'd fit? Send them our way.

29/07/2026

"Just policy admin" is the most expensive phrase in insurance.

It sounds like data entry. It isn't.

A policy is a contract. It has to survive an MTA at 3pm on a Tuesday. Recalculate IPT when the risk address crosses a tax border. Generate a compliant document set in the right language. Feed a bordereau the capacity provider actually trusts. And still be sitting there eighteen months later when a claim lands, able to tell you exactly what cover was in force on the day of loss, after every adjustment and declaration in between.

Now multiply that by every product, every territory, every channel and every regulatory regime you run. Then a capacity provider offers you a new line on one condition. It goes live in six weeks.

And you freeze.

This is where most legacy platforms quietly fall over. They were built for one product in one country, with channels and territories bolted on later whenever someone made a roadmap promise. Configuration goes through IT as a full Gantt-charted project with stakeholders and expensive resource attached. New endorsements wait for the next release cycle. New rating factors have developers sucking air through their teeth like a mechanic working out how much the replacement thingamajig is going to run you.

Genasys was built the other way round. Configure the product, the rates, the tax logic, the documents and the compliance rules once. Then administer them at scale across new business, MTAs, cancellations and renewals, from the UK to South Africa, Australia to Japan, all in one platform.

If you've ever sat in a steering committee asking why raising an excess needs a project plan, you already know what we're fixing.

What's the smallest change you've ever had to raise a full project to make?

27/07/2026

Somewhere between the insurer and the customer there is a spreadsheet called FINAL_v7.

The insurer has a claims system. The repairer has a workshop system. The adjuster has a case management system. The broker has the spreadsheet. Every one of them works. None of them talk.

In Issue 78 of Modern Insurance Magazine, our VP of Marketing Ed Halsey picks up where the closing claims panel at the MGAA Annual Conference left off.

Ed has never worked in claims, only around its edges, and every seat faced the same wall. As an underwriter, claims detail was what he most wanted to understand and what he was least often sent. One line per loss, and the rest had to be coaxed out of whoever was holding it. As a broker, the problem was updates. He could not update the customer because the insurer was not updating him, because the adjuster was not updating them. The person who mattered most sat in the dark.

Selling the software is the most frustrating seat of the lot, because from here the fix is visible.

It starts upstream of the claim. The policy record already holds what a handler needs on day one, verified at the point of sale. Let the claim inherit it. Nobody who has just crashed their car should be asked what their excess is.

Then connect suppliers with APIs rather than portals, because a portal is re-keying with better branding.

Three seats, and the view never changed. The plumbing is the part that can.

📖 Page 61: https://eu1.hubs.ly/H0xb-0_0

22/07/2026

"The days of cheap capital in the MGA space are gone."

That was Andre Symes at this year's MGAA Annual Conference, where we were the headline sponsor. Not the most comfortable line to lead with, but the one that matters most.

When capital was cheap, growth covered a lot of sins. That has changed. Andre's argument is that retention now does the work new capital used to do, and the MGAs that keep their customers are the ones still standing when the cycle turns.

He also got into why we built our business around MGAs in the first place, from startups finding their feet through to established books looking to optimise. And why, in a market that keeps trying to automate the relationship away, we still turn up in person because human-to-human contact is what holds this business together.

Ten years on from our first ever MGAA Annual Conference, the bet is the same as it was then: in this market, relationships outlast capital cycles. We came to learn from the operators who built this community, and they are the reason we keep building what we build.

20/07/2026

Insurance Simulator 2026 is here 👀

The game that started as an April Fools hoax in the Insurance Times has become a reality.

Ten million pounds. One insurance company. Three years before most people go bust.

Create your character, build your insurer, set your appetite, hire your team, write the risks, handle the claims, and see how long you survive.

No signup. No download. Played entirely in your browser.

▶ Play here: https://eu1.hubs.ly/H0w-t5x0

Full story in the comments.

16/07/2026

At the MGAA Conference last week, Genasys COO Becky Downing invited you to "Meet Derek".

Derek runs a mid-sized MGA. Fifteen years in, sharp on his niche, a good book, a decent loss ratio and a capacity provider who mostly trusts him. By every measure that matters in 2026, Derek is doing well.

The question Becky asked: is Derek still relevant in 2030?

Derek isn't the MGA who ignored AI. He adopted it. He used it to automate his renewal reminder emails. Job done, faster. And that, Becky argued, is exactly the trap. Most of the market uses AI like a very polite intern. Unlimited patience, zero ambition, no pension contribution. Draft this email. Summarise this document. Give me five taglines nobody will use. All done in three seconds, and none of it changes a single thing about how the business understands risk.

That's automation. Doing the same thing faster. The prize, Becky said, is adaptation. Changing what you do because the world has changed. The two look almost identical on a slide and could not be further apart in a boardroom.

She split the market into three. A bad MGA uses AI to do the old thing faster. A good one uses it to understand risk differently. A great one keeps changing as the risk changes. Derek automated his emails while underwriting itself moved from annual renewals to continuous adjustment. He saved four minutes a week and missed the actual shift.

Then the part that landed hardest, coming from our own COO. You cannot adapt on legacy. If your platform only lets you do the 2026 thing more quickly, it isn't supporting you. It's the bottleneck. Acceptable is not the same as relevant, and relevance is earned continuously, not banked years ago and drawn down ever since.

Derek is fine today. That was never the question.

Everyone at that conference could picture a Derek. The harder part is wondering whether you're turning into one. Adapting, or automating? I'd be curious where you'd put your own shop.

14/07/2026

In 2024, a publication in our industry ran something as a joke.

But we didn't laugh. We wrote it down.

20th July 2026. We release it.

13/07/2026

The best time to join a software company is when the hiring list looks like this one.

Not because it's long. Because of what's on it. Developers and test analysts mean the product is growing. Implementation consultants and a Chief Delivery Officer mean clients are going live. Pre-sales and customer success mean the pipeline is full at both ends.

Four new roles this week, nine open in total, across Cape Town, Johannesburg and London.

🆕 Angular Developer | Cape Town | Hybrid
🆕 C # Developer | Cape Town | Hybrid
🆕 Test Analyst | Cape Town/Johannesburg | Hybrid
🆕 Senior Implementation / Solutions Consultant | Cape Town/Johannesburg | Hybrid

Chief Delivery Officer | Cape Town/Johannesburg | Hybrid
Technical Writer | Cape Town | Hybrid
Pre-Sales Manager | London | Hybrid
Solution Developer | Cape Town/Johannesburg | Hybrid
Customer Success Manager | Cape Town/Johannesburg | Hybrid

Link to careers page in comments.

Address

London

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+27 11 679 3151

Website

http://www.genasystech.com/

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