23/06/2026
Job Title: Technical Support Manager (Web Hosting & Cloud Services)
About Us Network EGYPT is the largest cloud services and web hosting provider based in Cairo. We manage a fleet of 50+ servers and are committed to delivering high-performance, secure infrastructure to our clients. We are looking for a hands-on Technical Manager to lead our support operations and maintain the integrity of our server environment.
The Role You will be the bridge between our infrastructure and our customers. This is not a desk-only role; you will be responsible for building a high-performing support team and personally overseeing complex server management tasks.
Responsibilities
• Team Leadership: Recruit, train, and mentor a team of Customer Success Representatives to handle support tickets with high technical accuracy.
• Server Management: Oversee server health, performance tuning, and security patching.
• Incident Response: Lead the resolution of high-priority technical issues, including distributed attacks, firewall configurations, and complex DNS troubleshooting.
• Process Improvement: Develop and document internal procedures for ticket escalation, server maintenance, and automation to improve efficiency.
• Infrastructure Growth: Collaborate with management to plan server upgrades and ensure the scalability of our hosting environment.
Requirements
• Proven Experience: At least 3–5 years of experience in web hosting, Linux server administration, or IT operations.
• Technical Proficiency: Strong mastery of Linux/Windows Servers, web server stacks (Apache/Nginx/LiteSpeed), DNS management, and firewall systems (CSF/LFD).
• Leadership Skills: Experience building or managing technical teams in a fast-paced support environment.
• Problem-Solver: You are comfortable working on the command line to debug issues rather than relying solely on automated managers.
• Automation Mindset: Experience writing custom Bash or PHP scripts for server automation and troubleshooting, with a preference for lightweight, efficient solutions.
• Communication: Fluent in both Arabic and English, with a professional approach to customer satisfaction.
Why Join Us?
• Opportunity to work on a large-scale server environment (50+ servers).
• A culture that values efficient, clean automation and custom solutions.
• Competitive salary package based on experience.
How to Apply Please send your CV and a brief cover letter outlining your experience with server administration and team management to [email protected]
