02/12/2026
Employment Opportunity
Customer Success Specialist (Bilingual English/French)
Reports to: Chief Operating Officer
Location: Remote (Canada)
Hours: 8:00 AM – 5:00 PM Eastern Time
Website: DealerVu.com
About DealerVu
DealerVu is an on-premises Dealership Management System (DMS) built for some of the
world’s leading powersports, RV, and recreation OEMs — and the dealerships that support
them. For over 20 years, we’ve helped dealerships run smarter, faster, and more profitably
through technology that’s built for the real world.
We’re a proven success story that still hustles like a start-up. We move fast, question
assumptions, and we like people who bring curiosity, personality, and grit to the table.
The Opportunity: Customer Success Specialist
We’re looking for a Customer Success Specialist to support our dealership customers by
delivering exceptional service, product guidance, and training. This role is primarily
customer-support focused, with opportunities to contribute to training, onboarding, and
product improvement projects.
If you enjoy solving problems, helping customers succeed, and learning how dealerships
operate from the inside out — you’ll feel right at home here.
What You’ll Do
Customer Support & Success
• Respond promptly to customer inquiries via phone and email, identifying needs and
resolving issues.
• Manage and document support tickets, ensuring accurate and detailed updates.
• Escalate complex technical issues to senior support staff while maintaining clear
communication with customers.
• Deliver a consistently high-quality customer experience that builds satisfaction, trust,
and long-term loyalty.
• Collaborate with internal teams to share customer feedback and support ongoing
product improvements.
• Participate in outbound call initiatives to gather information and explore new product
ideas and features.Projects & Implementations
• Support the Project Manager with dealership implementations, acquisitions, and special
dealership initiatives.
• Assist with onboarding activities to ensure customers have a smooth and successful
rollout experience.
Training & Enablement
• Develop and deliver customer training through webinars, videos, and structured remote
sessions.
• Provide dealership-specific training and guidance to help customers maximize product
adoption.
• Occasionally support on-site training where applicable.
Product Feedback & Testing
• Gather customer insights and feedback to help inform product decisions and
enhancements.
• Support feature testing and validation to ensure new releases meet quality standards.
• Assist with product documentation and internal knowledge resources as needed.
What We’re Looking For
Required Qualifications
• Bilingual fluency in English and French (spoken and written).
• Strong communication skills and confidence working with customers by phone and
email.
• Strong technical aptitude and comfort learning software systems quickly.
• Ability to work independently in a remote environment while staying organized and
accountable.
• Excellent problem-solving skills, attention to detail, and follow-through.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
Preferred Experience (Nice to Have)
• Experience working in a powersports, RV, automotive, or similar dealership
environment.
• Experience with dealership operations such as parts, service, accounting, inventory, or
reporting.
• Accounting or bookkeeping experience.
• Experience using customer support platforms such as Zendesk (or similar tools).Why Join DealerVu?
• Competitive salary and benefits package.
• Professional development and training opportunities.
• A collaborative team environment with real ownership and impact.
• A company with long-term stability that still moves with start-up energy.
Our Culture
Our people have a lot in common: we’re bright, curious, and we question assumptions. But
we’re also a little bit ragtag in the best way. Some of us are techies, athletes, gamers, wine
connoisseurs, geeks, or Harley™ enthusiasts… and it’s totally fine if you’re none of those.
Fitting in here isn’t about being a certain type of person — it’s about bringing what makes
you unique and making the team stronger.
Culture matters to us, and we try to be together as much as possible. If you live in
Vancouver, you’ll join us in the office a couple of times a week.
How to Apply
If this sounds like you (or you’d like to learn more), send an email to [email protected] with
the subject line: “DealerVu CS – I am interested.”
If it looks like there may be a mutual fit, we’ll set you up for conversations with a few great
people across the organization and see where it leads.
