RezExpert Australia and New Zealand

Name: RezExpert Australia and New Zealand
Address: 21 Ahern Street, Emu Park, QLD, 4710, AU
Telephone: +61749254400

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RezExpert Australia and New Zealand

Reservation & Property Management Software, designed for many different industries from Caravan Parks, Backpackers to Marinas, Kennels/Catteries and much more.

Delivered locally by DigitalRez Australia, RezExpert is a world-class reservation and property management for accommodation and tour businesses across Aust and NZ, supporting caravan parks, motels, mining camps, tours, tickets and more

07/09/2026

Would you book your own property?

It sounds like a strange question, but it’s worth testing.

Pull out your phone. Find your property the way a potential guest would.

Can you quickly see what’s available? Understand your options and rates? Make a decision? Book and pay there and then?

Or do you have to call, email, fill out an enquiry form or wait for someone to get back to you?

Sometimes we get so used to our own booking process that we forget what it looks like from the other side.

Not sure how easy your property really is to book?

We’ll take a look at your online booking journey from a guest’s perspective and show you what we find.

Request your complimentary Booking Review - link is in the comments.

17/08/2026

How many little workarounds have become part of the way you run your accommodation business?

A spreadsheet because your booking system can't quite do something. Entering the same information twice. Manually sending guest communications. Updating rates or availability in multiple places.

Five minutes here and ten minutes there might not seem like much - but across a week, those little jobs can add up to hours of unnecessary admin.

In our latest article, we look at the question every accommodation operator should occasionally ask: "Is your booking system actually helping your business – or is it holding you back?"

We've also included six simple questions you can use to identify where unnecessary work may be creeping into your day.

👇 Read the full article - link in the comments.

12/08/2026

How many little jobs have simply become “part of the process”?

Entering the same information twice. Updating a spreadsheet. Sending another manual email. Checking availability somewhere else.

Five minutes here. Ten minutes there.

Before long, your team can be spending hours every week doing jobs your booking system should be doing for you.

That's the question Mark and Mitch discuss in this short video:

"Is your booking system helping your business - or holding it back?"

If you're starting to think there must be an easier way, there probably is.

Get in touch with us and we'll show you what a modern booking system can take off your plate.

👇 Details in the comments.

05/08/2026

How much could the right booking system change your business?

When Craig Stanley took over management of QRI Village, a 296-room mining accommodation village in Central Queensland, the team had very little visibility over who was arriving, who was staying and how the camp was being utilised.

Fast forward to today, and the results speak for themselves.

✅ Revenue doubled

✅ Around a 40% reduction in back-of-house staffing costs

✅ Better visibility across the entire operation

✅ Improved planning for arrivals, departures and housekeeping

In this customer conversation, Craig shares the challenges they faced, why they chose RezExpert, and the practical difference it has made to their business.

Whether you manage a mining village, workforce accommodation, caravan park or another large accommodation operation, there are valuable lessons in this conversation about improving efficiency, planning ahead and getting more from your booking system.

Have you ever wondered how much visibility into your operation is really worth? We'd love to hear your thoughts in the comments.

20/07/2026

Are you overlooking your most valuable marketing asset?

Most accommodation operators spend a lot of time trying to attract new guests. But what about the guests who've already stayed with you?

Your guest database is full of people who already know your property, have experienced your service and are much easier to market to than someone who's never heard of you.

In Episode 3 of Revenue Conversations, Mark and Mitch discuss how targeted marketing can help you:

✅ Increase repeat bookings
✅ Fill quieter periods
✅ Target guests by previous stay dates, state or postcode
✅ Use AI to create professional marketing emails faster

Sometimes your next booking doesn't come from finding a new guest, it comes from reconnecting with someone who's already enjoyed staying with you.

▶️ Watch the video below.

📖 If you'd like to dive a little deeper, we've also written a blog that expands on the discussion. You'll find the link in the comments.

Have you used your guest database to generate repeat bookings? We'd love to hear what has worked for your business.

13/07/2026

**The booking doesn't end when your guest checks out...**

In fact, that's often where your next booking opportunity begins.

In Episode 2 of **Revenue Conversations**, Mark and I discuss why post-stay communication is one of the most overlooked ways accommodation providers can:

⭐ Collect more online reviews.
⭐ Build stronger guest relationships.
⭐ Increase trust with future guests.
⭐ Encourage repeat bookings.

The best part?

With RezExpert, these emails can be completely automated, helping you stay connected without adding to your workload.

🎥 Watch Episode 2 below!

👇 Have you ever asked your guests for a review after they checked out?

06/07/2026

💰 When a guest books, does your communication stop there?

Many accommodation operators think the job is done once a booking is confirmed.

In reality, that's one of the best opportunities to increase guest satisfaction and boost your revenue.

In the first episode of Revenue Conversations, Mark Payne and I discuss how automated pre-arrival emails can:

✅ Save hours of manual administration
✅ Improve your guests' experience
✅ Promote upgrades and additional services
✅ Increase guest spending before check-in

It's a simple strategy that many operators overlook—but one that can make a real difference to your business.

Watch Episode 1 below and let us know how you currently communicate with your guests before they arrive.

03/06/2026

What are accommodation operators really worried about right now?

A few weeks ago, our team attended the CPAQ and CIAA National Conferences on the Gold Coast.

Beyond the presentations, one thing stood out: the conversations.

Operators weren't talking about the next shiny piece of technology. They were talking about rising costs, efficiency, AI, profitability, and how to run smarter businesses in a changing market.

We took those conversations and turned them into a short blog highlighting the 5 key trends we believe are shaping the accommodation industry right now.

If you own or manage a caravan park, holiday park, motel, resort, campground, or tourism business, it's well worth a read.

🔗 Read the article via the link in the comments.

12/05/2026

Proud RezExpert clients Murray & Deb from Keppel Sands Caravan Park won CPAQ's Refurbishment Award this week - well done from us!

11/05/2026

Congratulations to Colin from Cardwell Van Park on his "Pioneer of Industry" award at today's CPAQ Conference - Colin has been and continues to be one of our long-term valued clients.

Address

21 Ahern Street
Emu Park, QLD
4710

Telephone

+61749254400

Website

https://www.rezexpert.com.au/

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