14/10/2026
A reseller wins the deal, then works out they cannot staff it.
The client needs a cloud security architect. Not someone with a certificate, someone who can sit in front of a risk committee, design the environment and defend those decisions when something breaks. For a business with a dozen staff, that is a salary that absorbs a serious share of the year's profit, and it gets bid up again inside eighteen months.
So the design work goes elsewhere and the reseller keeps the hardware. We call the result a skills shortage. It is closer to arithmetic. You cannot employ a fraction of a specialist, and portfolios keep widening into cloud, identity, data protection, cyber security and increasingly AI.
As Andrew Harris, chief sales and marketing officer at DCC Technologies, writes: “Training builds knowledge; it does not create the specialist capacity a reseller needs when a complex deal lands.”
Read Andrew’s full piece on ITWeb >> https://www.itweb.co.za/article/the-channels-skills-gap-is-not-a-training-problem/rW1xLv5nDBL7Rk6m