Apptique

09/07/2018

Well done on getting customer experience right Barcelona City Hotels! You clearly get it and this will be your differentiation to ensure long term success.

12/06/2018

Which target is more important to reach and why: sales OR employee happiness?

26/04/2018

How to design experiences for customer segments that will directly increase customer capital

It’s essential to know your customers, especially in this era where the battle to win customers has never been fiercer. To stay in business over the

19/02/2018

To what extent do you honor your service delivery promise? Make sure your 3rd party suppliers is managed accordingly because, frankly, the customer remains yours so don't blame others for failures. It's about controlling the entire customer experience value chain.

10/10/2017

Make sure you track the right business performance metrics! It's not all about sales volumes and revenue.

For only $30, I will design business performance measures. | Different businesses will use different indicators to measure their success. What is important to one business might be irrelevant to another. We customise it to | On Fiverr.com

14/09/2017

In most cases, the idea generator is not the implementer. When someone shares a great idea, do you say "fantastic, please go ahead with it!". Have you been on either side of this equation? What happened?

15/08/2017

Do you know this number?

For only $40, I will calculate your cost to acquire a customer. | Many businesses, especially startups, focus on three key operation elements. They know they need theproper team, aproduct or serviceand afit in the market. While these | On Fiverr.com

14/08/2017

Now this is value for money!

For only $40, I will calculate how much a customer is worth over their lifetime. | To know what your customers are worth over their entire lifetime is essential for your business because:1. An existing customer is worth 5 times more | On Fiverr.com

10/08/2017

Customers hate surprises... don't try to "sneak in" a price increase. Manage expectations!

07/04/2017

Just received a phone call from to set up an appointment with a broker. I just want different quotes for short term insurance. Don't want to meet someone in person. She refused any other options, only a meeting in person. If customer journey mapping have been done, you would know that some clients prefer an online rather than offline experience...

04/04/2017

The one number that needs to grow, are you even measuring it?

What is Customer Capital? It is the value of relationships that a business builds with its customers which is reflected in customer's loyalty to the:

24/03/2017

Congratulations to Jenny Wewege from Discovery South Africa! She won a Customer Capital Growth Workshop worth over R20 000 at the 2017 Customer Experience World Conference.