07/09/2026
Branch Administrator
Westville, Durban, KwaZulu-Natal Permanent | Full-Time
About the Role
We are seeking a highly organized, service-driven Branch Administrator to support the daily operations of our Westville branch with fast-paced IT services and break-fix environment.
This role is ideal for an experienced administrator, service coordinator, call desk professional, or technically minded individual looking to transition from the field into an office-based operational support role.
You will play a vital role in coordinating service activities, supporting technicians, managing branch administration, maintaining stock control, and ensuring excellent customer service delivery.
Key Responsibilities
· Coordinate daily branch administration and service-related activities.
· Support break-fix service delivery by monitoring job progress and opening tickets.
· Liaise with customers, technicians, suppliers, finance, operations, and call desk teams.
· Manage branch stock, parts, spares, courier activities, and asset records.
· Assist with procurement processes, supplier documentation, and purchase requests.
· Prepare invoice instructions, branch reports, and operational updates.
· Maintain accurate branch records and ensure compliance with company procedures.
· Monitor service delivery risks and escalate issues proactively.
· Contribute to a professional, organized, and customer-focused branch environment.
Minimum Requirements
Grade 12 / Matric (essential).
2-4 years' experience in:
Branch Administration
Service Coordination
IT Support Administration
Call Desk Administration
Procurement Administration
Technical Field Operations
-Experience in an IT Services, Managed Services, Hardware Support, Field Services, or Break-Fix environment will be highly advantageous.
-Strong Microsoft 365 skills, particularly Outlook, Excel, and Word.
-Good understanding of service tickets, SLAs, stock control, and technician scheduling.
-Excellent communication, organizational, and customer service skills.
-Experience with stock management, logistics coordination, and reporting is advantageous.
-Valid driver's license and reliable transport will be beneficial. The Ideal Candidate
You are:
✔ Detail-oriented and highly organized
✔ Customer-focused and professional
✔ Comfortable working in a fast-paced service environment
✔ Confident dealing with technical teams and customers
✔ Able to manage multiple priorities while maintaining accuracy
✔ Proactive, dependable, and solutions-driven
Technicians with strong administrative skills who are looking to transition into an operational office-based role are encouraged to apply.
Apply Now
Interested candidates should submit their CV along with a brief cover letter outlining their relevant experience.
Email: [email protected]
