20/08/2026
At iCharles, we pride ourselves on delivering premium tech products paired with an exceptional customer experience. We are looking for a vibrant, reliable, and sharp Front Desk & Client Relations Administrator to join our team.
If you are a natural “people person,” thrive in an organized workspace, learn tech quickly, and love solving problems on your feet, we want to hear from you!
Key Responsibilities
Client Communication: Serve as the first point of contact for clients—handling walk-ins, phone calls, WhatsApp inquiries, and messages with warmth and professionalism.
Daily Administration: Manage office paperwork, client records, invoicing, and transaction logs accurately.
Product Knowledge: Quickly master our product catalog (smartphones, accessories, and services) to confidently answer questions and assist clients.
Problem Solving: Handle client queries, order follow-ups, and day-to-day operational challenges with a practical, solutions-driven mindset.
Front-of-House Coordination: Ensure the front office and reception area are organized, welcoming, and presentable at all times.
What We Are Looking For
Exceptional Interpersonal Skills: You genuinely enjoy engaging with people and have outstanding verbal and written communication skills.
Fast Learner: You pick up technical details, product specifications, and internal processes quickly.
Strong Administrative Foundation: Highly organized, detail-oriented, and comfortable with basic computer/admin tools.
Critical Thinker: You don’t just wait for instructions—you anticipate needs, troubleshoot issues, and take initiative.
Professional & Reliable: Punctual, honest, and able to work independently in a fast-paced retail/business environment.
Previous experience in retail, customer support, or front-desk admin is an added advantage.
