20/10/2026
Xiaomi Robot Vacuum Mop 2 Pro came in all the way from Durban because the client thought he needed a new battery.
Requested that he sends in the whole machine and charger so we can check it out before replacing(PUDO - most cost effective way).
Luckily he did as it was not the battery at all but a failed charger. We only had white in stock so we swapped the internals so that the colour remains the same. Machine was given a clean bill of health and sent back.
Good diagnosis saves Money😁
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