OSCS IT Support Services was started as a sole proprietor run company in October 2003 (registered as a cc in 2007) and has steadily continued to grow over the years. We specialize in the provision of on site support to small and medium size businesses in the KZN region. Being an owner run business itself, the understanding of the importance of support of any nature has been key to the success that
has been found. Over the years OSCS has been awarded and retained the KZN support contracts for some large national and international companies. This is in addition to many large and small companies that continue to benefit from the support services offered by OSCS. We have helped many customers grow their businesses by supporting and expanding their IT infrastructure whilst offering sound advice and solutions. Some of these customers have grown from small home offices to national multi-office enterprises. Our services cover all aspects of IT support, networking and hardware supply. Backup being the most important factor behind any service or equipment supplied. All equipment is purchased from reputable suppliers/importers and is sold with a 3 Year on site warranty where applicable. Turn around/response time is of utmost importance and is the first consideration in any interaction with a customer. Warranty claims are normally resolved by the next business day. Priority support response is same day normally within 3 hours of a call being logged. Non-priority response is usually same day but according to the urgency may be next business day. Remote support is also offered depending on the nature of the problem, providing the PC has an internet connection. This is a quick and efficient means of resolving an issue without the need for scheduling a call out. Over time many relationships with other reliable service providers have been developed and we find ourselves working together on projects or jointly supporting a customer quite often. The trust that has been developed between ourselves has made it possible for us to call on one another in circumstances where assistance is required, assuring the customer receives the best service or skills possible.
