LAN Logix was founded in 2005 by Wayne Exner to provide IT infrastructure solutions to the SME market in South Africa. After spending 6 years working in outsourced corporate support environments, Wayne had identified several major issues with IT outsourcing. These included:
•“Box dropping” – IT resellers providing “box products” for customers without understanding their business requirements.
•Severe lack of customer service – the general perception of IT companies and staff in South Africa is very poor.
•Low skill levels of outsourced IT staff – so called “qualified” personnel lack the necessary skills to adequately support systems.
•Lack of standards, documentation and quality control – each outsourced engineer follows their own methods. This leads to a complete lack of standardisation and delays in problem resolution when different engineers must address an issue. Management of outsourcing companies do not implement quality control or require solution documentation.
•COST of IT – Information Technology is seen as a cost centre or “black hole” into which money is poured and no value ever obtained. Customers are often over charged for equipment and services as they do not know what they should be paying.
•Purchased technology is not fully utilised – this is directly related to IT staff skill levels. Companies spend fortunes on technology but it is never properly implemented. LAN Logix strives to provide business focused solutions that are standardised, documented and configured according to best practice. Proactive on-going support ensures the infrastructure provides the business with a stable platform for trading operations.
