Idol Consulting Firm - Pty Ltd

Idol Consulting Firm - Pty Ltd We are forward looking, ICT entrepreneurial, black-owned South African company. Idol Consulting Firm was established in 2013.

Our aim is to improve our customer’s business continuity, exceeding their expectation to the optimum level in the process.

20/01/2021

The purpose of this role is to provide excellent service to all participants of the State tender according to the Service Level Agreement.

Requirements:
1. Fleet Management experience (3 years)
2. Face to Face customer service experience (3 years)
3. Based in Province of Responsibility
f. PMB

Special requirements: Driver’s License and Own vehicle
• Fuel Card will be provided
System knowledge requirements: Extensive knowledge of Microsoft Excel and Microsoft PowerPoint

Responsibilities
• Service end user Departments and SAPS as per the User Requirements and Special Conditions of the State Tender
• Monitor and report SLA deliverables in own area of responsibility
• Monthly and Annual Planners for customer visits in Province of responsibility
• Monthly and Annual Planners for training of end user Departments and SAPS on reports and systems.
• Minutes of all meetings to be kept on Shared Folder
• Relationship building with internal and external stakeholders
• Sell the project solution to non-participating Departments
• Cross Skilling with WesBank team
• Liaison with all Categories – Service Providers on the Project to ensure end to end service provision to Customer
• Analyse and Understand customer reports for discussion
• Analyse and report on trends in the Fleets
• Assist with arrears management
• Facility Management

20/01/2021

The purpose of this role is to provide excellent service to all participants of the State tender according to the Service Level Agreement.

Requirements
1. 3 years’ experience in a call centre environment
2. Understanding and experience in fleet operations
3. Good communication skills (Ability to speak various languages)
4. Knowledge and understanding of FNB fleet reporting systems
5. Matric certificate

Responsibilities
• Provide end-users with system (AOL) support telephonically (with a toll-free option) Mon-Fri 08:00 -17:00. As per SLA
• Guide and train users who struggle with the interface.
• Send reports to users where required.
• Action Self-Service requests for authorized personnel
• Provide feedback on queries/requests

20/01/2021

Provide technical support to business operations.

Requirements:
1. At least 5 years’ experience in IT and data environment
2. Experience in testing and Quality assurance is an advantage
3. 3 years’ experience in system operations
4. Understanding of fleet business
5. Tertiary qualification
6. Good communication skills

Responsibilities:
• Provide the call centre and BI team with support
• Upload ad-hoc data requirements that fall outside the scope of the tender
• Investigate escalated queries related to data
• Assist with testing and Quality assurance of reports
• Conduct investigations route cause analysis of data incidents
• Monitor system performance and hardware

20/01/2021

Use data to provide business insights to fleet customers and internal business.

Requirements:
1. 5 years’ experience in Business Intelligence and data handling
2. Experience in the fleet industry would be an advantage
3. Candidate must have a University degree in Mathematics/Statistics/Engineering or any other data related qualification
4. Must have used data handling tools such as QlikView, SQL, Python, Power BI and excel
5. Drivers license
Responsibilities
• Use the raw data (from B-F) to generate meaningful and advanced fleet management reports
• Use the enhanced data tables to build visual analytics in the form of dashboards
• Ensure reports are not a mere duplicate from the B-F.
• Design executive report (fleet summary)
• Ensure users receive reporting and analytic services
• Apply changes to existing reports
• Provide data dumps to end-users through the call centre.
• Provide general support to call centre from a data perspective
• Build User friendly reports
• Ensure reports contain the necessary detail
• Ensure that reports can be accessed through an interactive UI
• Visit department and provide consultative services to the State End-Users

20/01/2021

Assist the fleet business in translating business requirements into function IT solutions through analysis.

1. 5 year's experience in Business Analysis
2. BA qualification would be an advantage
3. Tertiary qualification
4. Experience in fleet industry would be an advantage
5. Understanding of business processes and IT systems

25/11/2020

Positions Available
1. Software Engineer
2. Chief Information Officer
3.Designation Executive Personal Assistant

[email protected]

17/11/2020

Positions Available:
Administrator
Fraud Specialists
Collections & ORM
Business Support
Call Centre Agents
Business Analysts
Business Intelligence

[email protected]
Closing date: 20 November 2020

Address

Johannesburg

Opening Hours

Monday 08:00 - 16:30
Tuesday 08:00 - 16:30
Wednesday 08:00 - 16:30
Thursday 08:00 - 16:30
Friday 08:00 - 16:30

Telephone

+27101003890

Website

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