30/04/2025
We're seeking an experienced Field Technician to join our team, delivering technical support to our various clients across JHB.
IT Support Technician (Onsite and Offsite)
Greenstone Hill and surrounds
Full-time
The ideal candidate will possess excellent problem-solving skills, strong communication, and a customer-centric approach.
- Client sites to troubleshoot and resolve technical issues ranging from Install, configure, and maintain hardware and software.
- Respond to remote support requests via phone, email, and ticketing system.
- Monitor and maintain client networks, systems, and infrastructure.
- Troubleshoot and repair computer systems, peripherals, and network devices.
- Ensure system security, backups, and antivirus measures.
- Document client interactions, issues, and resolutions.
- Knowledge of network infrastructure (routers, switches, firewalls) is beneficial.
Client Communication:
1. Provide clear explanations of technical issues and solutions.
2. Communicate effectively with clients, both verbally and in writing.
3. Manage client expectations, ensuring timely issue resolution.
Administrative Tasks:
1. Maintain accurate records of client interactions and issue resolutions.
2. Update ticketing system, tracking progress and resolution.
3. Participate in team meetings, sharing knowledge and best practices.
Requirements:
1. 4+ years of IT support experience.
2. CompTIA A+, Network+, or equivalent certifications.
3. Proficiency in Windows, Mac OS, mobile devices, and software applications.
4. Excellent problem-solving, communication, and customer service skills.
5. Ability to work independently and as part of a team.
Preferred Qualifications:
1. CompTIA, or equivalent certifications.
2. Experience with cloud services (MS365).
3. Familiarity with IT service management tools
4. Knowledge of cybersecurity best practices.
If you're passionate about delivering exceptional IT support, please submit:
1. CV with Certificates.
2. Contact information for references.
3. Own vehicle required with valid licence
Email: [email protected]
