Telviva - KZN

10/12/2024

Switching to a Cloud PBX opens up possibilities for much more than just voice: Customers, suppliers and stakeholders today want to communicate with all available channels, and a cloud-based service offers integration into not only voice, but chat messaging from SMS to WhatsApp, email and video – all within a single platform. Learn more with Telviva's Rob Lith.

Businesses are looking beyond a basic Cloud PBX, and toward UCaaS that provides them with a scalable, cost-effective and feature-rich alternative to traditional phone systems.

09/12/2024

Businesses generally, and retailers specifically, are about to enter a period that can best be described as the holiday rush. While it offers them the chance to attract, delight and retain customers, there’s also a risk that poor customer service and contact centre frustration does the opposite. Martie de Beer, CCaaS Executive at Telviva, shares some tips on managing the surge in this TechCentral article.

Telviva presents practical tips for managing customer interactions during the holiday rush.

04/12/2024

AnD Communications has completed its rebranding to Telviva, marking the culmination of an acquisition that began six years ago. The evolution has seen the company becoming a telco that enables its clients to meet the growing requirements from modern customers for digitally-driven omni- and multi-channel communications. Learn more:
https://telviva.co.za/and-communications-rebrands-to-telviva-as-it-eyes-further-growth-in-the-kzn-market/

29/11/2024

Delivering a good CX is not about making an investment in a tech platform and then forgetting about it. Rather, a technology partner must be able to manage contact centres as a service to ensure the sustained health of a customer engagement ecosystem. Kelvin Brown explains why in this Business Tech Africa article.

Business News, Customer Experience, South Africa, Technology, Telviva | As customer service interactions go, there are few that fall into a middle ground "Its Okay" category. By-and-large it’s either amazing or terrible with “Modern customers don’t stick around indefinitely – they demand a s...

26/11/2024

Telviva is expanding its unified communications as a service (UCaaS) solution to the UK, with a focus on servicing South African business process outsourcing (BPO) businesses, companies headquartered in the UK or with UK branch offices, and mid-sized UK channel partners. Find our more with Telviva CEO David Meintjes in this ITWeb article.

Customers with registered businesses in both SA and the UK only pay for services in their primary location.

21/11/2024

People still phone and email, but now also want – and demand – to communicate on all available channels. This is where the power of the cloud comes to the fore because UCaaS platforms enable the integration of voice, email, video, instant messaging, WhatsApp and SMS. Learn more with Rob Lith in BusinessBrief.

Cloud-based UCaaS solutions are transforming communications by enhancing flexibility, scalability and seamless multi-channel integration.

19/11/2024

David Meintjes, Telviva CEO, says that the company is not only delivering a world-class UCaaS in the form of Telviva One, but there is also robust demand from channel partners for the types of solutions it already offers to sub-Saharan businesses and its AWS-enabled customer in North America. Learn more on Daily Maverick.

18/11/2024

Delivering a good CX is not about making an investment and then forgetting about it. There needs to be ongoing quality assurance checks, and modern tools that enable real-time quality assurance can radically improve a customer journey.

Kelvin Brown explains how businesses can enhance their CX in this BusinessBrief article.

Optimising CX with automation to streamline customer interactions, enhance satisfaction and reduce friction with smart channel management.

13/11/2024

There is more choice than ever before, meaning customers are not forced to endure poor CX from brands. Kelvin Brown explains how simplifying customer interactions can lead to happier, more loyal customers, in this Bizcommunity.com article.

Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, writes Kelvin Brown, customer operations executive at Telviva...

06/11/2024

The world of telephony has changed fundamentally in the past 20 years. And, Telviva's David Meintjes and Rob Lith have been at the forefront of the changes that have swept through the industry in that time. Listen to the podcast with TechCentral's Duncan McLeod for the full story.

The world of telephony has changed fundamentally in the past 20 years, Telviva's David Meintjes and Rob Lith tell the TechCentral Show.