Safricloud

Safricloud SAFRICLOUD is one of Africa’s leading cloud communications companies. We partner with our clients for

One of the most significant and long-term effects of the pandemic has been the major shift toward remote working. Employ...
26/01/2023

One of the most significant and long-term effects of the pandemic has been the major shift toward remote working. Employees now have the option to decide whether they would like to work remotely or in the office.

Which of the following statements best describes your organisation’s policy towards working from home for full-time CX employees?

Learn more about these policies here:
bit.ly/CustomerExperienceAndTheFutureOfWork


Let’s differentiate between an AI Leader company and an AI Laggard company:🎖 AI Leaders are companies that recognise the...
18/01/2023

Let’s differentiate between an AI Leader company and an AI Laggard company:

🎖 AI Leaders are companies that recognise the most impact from AI.

🎖AI Laggards are companies that report the lowest business outcomes from using AI.

Take a look at the different types of AI Leaders and Laggards and let us know which one your business is! ➡

Interested to find out more? Read our most recent report here: https://lnkd.in/dU73dXzw

When a company focuses on delivering a more empathetic and unique customer/employee experience, they will automatically ...
10/01/2023

When a company focuses on delivering a more empathetic and unique customer/employee experience, they will automatically see an increase in customer and employee satisfaction.

Swipe to see the main focus points for customer and employee experience.➡️

Learn more about the differences here:
https://bit.ly/Ai_Comes_Of_Age


28/12/2022

Leaders are using AI as a tool for listening and learning and are conscious of bias and ethics risks.

that in order to implement AI in an ethical way, organisations need to:

● Require ethics training for employees
● Build ethics reviews into AI development and implementation processes
● Engage in CSR initiatives
● Conduct algorithmic audits

Does your company implement AI ethically?
Learn more about the beneficial tools to use here:
https://bit.ly/Ai_Comes_Of_Age


to our clients and partners. Thank you for all your love and support throughout 2022. The Safricloud team wishes you a...
23/12/2022

to our clients and partners. Thank you for all your love and support throughout 2022. The Safricloud team wishes you all a joyous New Year.


In businesses today, AI Leaders are driving use cases across the breadth of the customer journey compared to AI Laggards...
15/12/2022

In businesses today, AI Leaders are driving use cases across the breadth of the customer journey compared to AI Laggards.

Leading companies are currently using AI in the following areas:

- Marketing Automation: utilising technology to streamline marketing efforts and make them more effective.
- AI-driven performance insights: comprehensive, useful insights from business data that empower businesses to make critical
decisions faster and easier.
- Post-interaction analysis and quality assurance: automated quality management tools can help you mitigate risk and drive
business growth, without the hassle.

In which of the following areas is your organisation currently using AI?


13/12/2022

with Safricloud:
AI has become a crucial part in a company’s success and growth, especially within the customer experience sector.

AI is able to predict client behavior by regularly learning and improving from the data it analyses. This enables businesses to deliver extremely relevant content, which as a result, increase sales prospects and improves the customer experience.

Learn more about the 3 leading drivers of AI here: https://bit.ly/Ai_Comes_Of_Age


In a recent global survey, 750 customer service, marketing and sales executives identified how leading organisations use...
13/12/2022

In a recent global survey, 750 customer service, marketing and sales executives identified how leading organisations use Artificial Intelligence (AI) to build empathy, loyalty and trust across the customer and employee experience.

More than three-quarters (78%) of respondents agree that AI will be a critical part of their CX operations in the coming years.

Are you part of the 78% that agrees?


To our Safricloud clients and partners, please take note of our Festive Season shut down dates below:Network Freeze peri...
07/12/2022

To our Safricloud clients and partners, please take note of our Festive Season shut down dates below:

Network Freeze period:
15 December 2022 - 15 January 2023

Shutdown period:
23 December 2022 - 3 January 2023

We wish you a safe and happy December.

Customer experience matters more than ever. Competitors are a click away. Poor experiences can be shared loud & far. Ret...
19/05/2022

Customer experience matters more than ever. Competitors are a click away. Poor experiences can be shared loud & far. Retailers can no longer rely on slow & siloed contact centre tech. See why modern retailers choose the secure, all-in-one : https://oal.lu/m7g6I

Join us for ― the event of the year. On June 8 and 9, whether you’re a current Genesys customer or looking to take...
18/05/2022

Join us for ― the event of the year. On June 8 and 9, whether you’re a current Genesys customer or looking to take your to the next level, you’ll discover how to transform your digital capabilities, orchestrate experiences like never before, and understand your customers to build loyalty and put more smiles on more faces. Join us live online and register today: https://oal.lu/1G2Cv

Join us for ― the CX event of the year. Learn how technology can help you orchestrate experiences to put more smiles ...
16/05/2022

Join us for ― the CX event of the year. Learn how technology can help you orchestrate experiences to put more smiles on more faces. Register for virtual sessions on June 8 and 9 to take your to the next level: https://oal.lu/YV8K2

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