Grapevine Group

Grapevine Group Intelligently connect with the people who matter most through our single-source communication soluti How? We do the heavy lifting, so you don’t need to.

Since 2001, we’ve been helping some of the biggest brands overcome their communication challenges. In the fragmented, fast-paced world of digital communication, we’ve consistently built better ways to help over 400 businesses and brands connect with their clients. We’re not a vendor or provider; we’re a partner, and everything we do is centred on your company, your comms, your customers. This way,

we free up your developer resources and help you get your comms strategy to market faster. We turn chaos and complexity into clarity and simplicity, with uniquely crafted communication solutions. We meet you where you’re at, enabling you to evolve your ideas and strategies into decisive digital solutions – so you’re free to focus fully on growing your business. We thread your distinct business and customer experience goals into the design of your digital connections, leveraging our enterprise-grade CPaaS platform to drive better results for your business. Our CPaaS platform is integrative and interactive, allowing you to organise core functions into practical groupings so that users and applications are provided with clear entry points to get the work done. Through our messaging infrastructure, APIs, data engine, workflows and templates, we’ll deliver a bespoke blueprint to bring your campaigns to life, on multiple channels, through time, and across the entire customer life cycle. For all of us at Grapevine, it’s about the solution, not the product, with communication always front and centre.

Finally marketing professionals and campaign managers can create and deploy their own USSD campaigns from start to finis...
09/07/2018

Finally marketing professionals and campaign managers can create and deploy their own USSD campaigns from start to finish without the need for coding.

With no coding required, marketing professionals can design USSD-based mobile communication services for a variety of uses.

01/02/2018

If you’re wondering how to drive customer loyalty in the year ahead, we’ve got just the thing for you. In this guide, we take a look at some of the most effective strategies that help you connect with your customers on a deeper level. While these strategies are not designed to take over any curr...

A simple yet powerful way to improve customer experience and drive loyalty is to create a mobile self-service channel. F...
30/01/2018

A simple yet powerful way to improve customer experience and drive loyalty is to create a mobile self-service channel. Find out more at http://bit.ly/2ne16tK

"A recent Kentico study found 38% of businesses surveyed experienced higher lead to opportunity conversion rates thanks ...
25/01/2018

"A recent Kentico study found 38% of businesses surveyed experienced higher lead to opportunity conversion rates thanks to lead scoring."

In order to score and nurture leads effectively, you first need to start with the perfect lead scoring matrix. With so many factors to consider when scoring leads, it can quickly get confusing without a clearly defined model. Having a matrix in place will simplify the process, allowing you to quickl...

17/01/2018

"80% of email users are expected to access email via mobile this year!" The Radicati Group - Email Statistics Report, 2014-2018

10/01/2018

"86% of buyers will pay more for a better customer experience." - The Annual Customer Experience Impact (CEI) Report.

15/06/2017

According to Marketing Sherpa, 79% of marketing leads fail to convert. Is it time to fix your lead nurturing funnel?

According to Marketing Sherpa, 79% of marketing leads fail to convert, says Grapevine Group..

23/03/2017

The commercial imperative to deliver a relevant digital experience or offer to the right customer at the right time has never been more important to b..

24/01/2017

Fleet Street Publications has seen a marked increase in the effectiveness of its digital marketing efforts following its adoption of the IBM Marketing..

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Grapevine House, Steenberg Office Park
Cape Town

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